Food quality is inconsistent, with some customers praising the freshness and taste while others report it being hit-or-miss.
Service Issues
Service is frequently criticized for being slow and unorganized, particularly during busy times, leading to long wait times and incorrect orders.
Staff Friendliness
While many customers appreciate the friendly and helpful staff, there are reports of rude behavior from some employees.
Cleanliness
The location is generally noted for being clean, which is a positive aspect highlighted by several customers.
Drive-Thru Experience
The drive-thru service is often slow, with complaints about long wait times and prioritization of drive-thru orders over in-store customers.
JG
Jeremy Gleason
2 days ago
1.0
Sunday November 22, 3:18pm. Went in and stood at the front counter for 6 minutes. Dining room empty, one person in drive thru. Nobody acknowledged my existence. Not a "hello", or "we'll be right with you". We walked out.
AB
Angela Bass
4 days ago
3.0
Ordered a peanut buster parfait. No middle layer of hot fudge and not many peanuts. The person working last night needs to be retrained.
CP
christene polk
Nov 10, 2025
2.0
She was very rude at the drive-through
CW
Cadence Wells
Oct 28, 2025
5.0
Food was great the workers was so nice the girl name Macey had a great spirit seemed like she really wanted to be there I the food great My cheese curds were fresh n I had a great experience definitely going come back👍
EG
Evelyn Galbraith
Oct 16, 2025
3.0
Food not good every time u go its a hit n miss kind situation..guess it depends on what cook is there cooking each time we have went several times food was good n ladt few times not so good.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Henderson, TN?
Dairy Queen Grill & Chill in Henderson is open every day from 10:00 AM to 10:00 PM.
Where is Dairy Queen Grill & Chill located in Henderson?
It is located at 725 E Main St, Henderson, TN 38340-1708, USA.
What types of food does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and DQCakes®.
Does Dairy Queen Grill & Chill offer drive-thru and outdoor seating options?
Yes, this location offers both drive-thru service and outdoor seating for customers.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, it welcomes families and children and provides booster seats and high chairs for kids.
Can I order Dairy Queen Grill & Chill's food online for pickup?
Yes, you can place your order online for pickup through their official ordering website.
Are there any nearby places of interest I can visit before or after my meal at Dairy Queen?
Yes, nearby you can visit Snookum's Steakhouse for a different dining experience or Williams Auditorium if you're interested in entertainment and cinema.
How can nearby transit or local spots help me find Dairy Queen Grill & Chill?
Dairy Queen is near recognizable locations like Big Blue Mattresses and More and East Chester Elementary School, which can help guide you to 725 E Main St.
Are there other fast food or ice cream places near Dairy Queen Grill & Chill in Henderson?
Yes, nearby options include another Dairy Queen location, Little Caesars Pizza, and Express Pizza if you want more variety.
Does Dairy Queen Grill & Chill offer free WiFi and restrooms to customers?
Yes, customers can enjoy free WiFi and restroom facilities during their visit.