McDonald's

3.6
2752 reviews
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Business Details

1705 S Roane St, Harriman, TN
37748, United States
(865) 346-9970
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1705 S Roane St, Harriman, TN
37748, United States

Hours

Reviews

3.6
2,752 reviews
5 stars
990
4 stars
692
3 stars
510
2 stars
221
1 star
339

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Food Quality

Feedback on food quality was mixed, with several complaints about cold or poorly prepared items.

Customer Service

Customer service experiences varied widely, with some praising staff friendliness while others reported rudeness and unprofessional behavior.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and bathrooms.

Speed of Service

Customers frequently noted long wait times, especially for drive-thru and mobile orders.
  • ND
    Natasha Dixon
    5 days ago
    4.0
    Convenient location and decently clean but CANNOT fix my caramel mocchiato correctly on the first, sometimes even second try. They eventually get it right but may take up to 3 attempts.
  • MM
    Mary
    Nov 12, 2025
    5.0
    Very clean location. Stopped here while traveling from Knoxville west on Interstate 40. Food was prepared as we ordered and staff was very friendly.
  • CM
    Chris McDonald
    Oct 31, 2025
    5.0
    All the food was fresh I was out of the drive-thru fast
  • SL
    Sara L
    Oct 25, 2025
    5.0
    It's a McDonald's! A very solid one as far as they go. I'm a local and they very rarely get my order wrong. App orders are super-easy. Fries and nuggs are crispy. Hits that craving spot!
  • LL
    Lance LeGraff
    Oct 13, 2025
    1.0
    We waited 2 minutes for fries to be made, we ordered a spicy snack wrap, cheeseburger with lettuce tomatoe and mayonnaise, a Mchicken, and a cheeseburger with lettuce tomatoe pickles mustard and ketchup, and the whole order came to about a wait of 10 minutes, in return we got a spicy snack wrap that was WAY overkill, tasted like pure hotsauce, and the cheeseburgers were way messed up, one had onions lettuce tomatoe pepper pickles and mayo all onto of the bun not even inside, then the mc chicken was some what decent, the other cheeseburger had no mustard or ketchup, they forgot that, and was terrible overall too, and if that wasn't enough, the fries we waited for, yeah we never got them nor the saucs we wanted. Onto of that, a car waiting for their food and left because they did not get their order right, nor did they get it in a reasonable amount of time. Mcdonalds is the definition of fast food, but this was no joke about how TERRIBLE this service, food, and accuracy was. If I could rate this on a scale 1-10 I would rate it a -5, this had to be the most horrible experience i have ever had with a fast food restaurant, or maybe just place overall. I was not satisfied at all and will definitely not be coming back
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Harriman, TN?

McDonald's in Harriman, TN is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.