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McDonald's

3.6
(2774 reviews)

Business Details

1705 S Roane St, Harriman, TN
37748, United States
(865) 346-9970
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1705 S Roane St, Harriman, TN
37748, United States

Hours

Reviews

3.6
2,774 reviews
5 stars
1,000
4 stars
697
3 stars
511
2 stars
222
1 star
344

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, long wait times, and incorrect orders, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, poorly prepared, or incorrect items.

Cleanliness

While some customers noted cleanliness, others reported dirty conditions, particularly in bathrooms and dining areas.

Mobile Ordering Problems

Several customers experienced issues with mobile orders, including incorrect items and long wait times.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good experiences, particularly during less busy times.
  • SS
    Steven Stepien
    2 days ago
    1.0
    I ordered a Hot Honey meal and the image below is what I got. No jalapeños, no lettuce, and a hot honey sauce packet. My daughters nuggets were hard and cold I had to ask for napkins and ketchup, which I received 3 packets. What is going on with McDonald's these days?
  • NN
    Naudia
    Feb 19, 2026
    1.0
    This is one of the worst fast food services I’ve had. Went through the drive through had three large fries which none were filled near a large so I went inside where I stood for 20 minutes before getting to the counter once I was at the counter took 5 minutes just to fill three large fries. Reminded me why I don’t go to a his McDonald’s
  • JA
    Juan Jenn Aüe
    Feb 15, 2026
    4.0
    Staff was friendly. Pretty clean location. Soda area floors needed some TLC. Make sure you check your order before leaving
  • CW
    Cody Wells
    Jan 25, 2026
    1.0
    Order food on the mobile app because it said this McDonald’s was open even checked online before I ordered but when I got there all the lights were off and no one was there. If you’re gonna close the store early for any reason maybe updates systems so people don’t pay for something they can’t get and drive all the way. Finally figured out how to get my refund an hour later but now I have to wait up to a week to get it. All could have been avoided if the app said it was closed
  • BC
    Brian Carter
    Jan 25, 2026
    5.0
    Always clean when the lobby guy is working fresh hot food clean parking lot they should give that guy a raise and the bathrooms are clean

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Harriman, TN?

McDonald's in Harriman, TN is open 24 hours a day, seven days a week.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location offers drive-thru service 24/7.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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