Dunkin'

3.7
705 reviews

Business Details

(423) 525-4343
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greeneville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3110 E Andrew Johnson Hwy, Greeneville, TN
37745, United States

Hours

Reviews

3.7
705 reviews
5 stars
344
4 stars
113
3 stars
72
2 stars
53
1 star
123

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Management Issues

Several reviews highlighted problems with management, including unprofessional behavior and lack of oversight.

Inconsistent Product Quality

Many customers noted inconsistencies in food and drink quality, with complaints about cold items and incorrect orders.

Positive Staff Interactions

Despite the negative feedback, some customers praised individual staff members for their friendliness and helpfulness.
  • BB
    Bellmay
    Jan 2, 2026
    1.0
    Manager is never present assistant manager as well. Employees run the store.
  • KL
    Kariann Larkey
    Dec 31, 2025
    1.0
    Is it really that hard to read a sticker and put the right things on a sandwich i mean bacon and sausage are spelled completely different this happens every time i order from this Dunkin they cant read i think this new crew they have needs reading lessons and lessons on how to make coffee as well because every coffee even the remakes come out messed up
  • AM
    Amanda MacEachin
    Dec 26, 2025
    5.0
    Always have great service when I go before work. 💜
  • JC
    John Crow
    Dec 21, 2025
    1.0
    This place has gone down hill. Coffee never tastes good.
  • SC
    Sherri Cole
    Dec 17, 2025
    2.0
    I have an insulated mug that was purchased from Dunkin’ Donuts. I was told by someone in the community that you could possibly get a discount and they would refill it. They do not do this at the Greeneville location. When I parked and went inside to inquire about how to refill a mug, and if there was a discount, the employee waiting on me was uncertain. Before he could even turn around and ask his manager, she screamed NO REFiILLS! at the top of her lungs at me. Like I was trying to rip them off or something. It was obvious that the employee was embarrassed by her behavior, as was I. I have no intention of ever going back into this particular Dunkin’ Donuts to have 20-something know it all manager scream at me, the customer, for asking s question. Greeneville companies can only be as successful as their employees allow. This encounter was an epic Fail for this particular location.

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