Dunkin'

3.7
694 reviews
Decked Out Lattes
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Business Details

3110 E Andrew Johnson Hwy, Greeneville, TN
37745, United States
(423) 525-4343
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Greeneville, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
3110 E Andrew Johnson Hwy, Greeneville, TN
37745, United States

Hours

Reviews

3.7
694 reviews
5 stars
340
4 stars
111
3 stars
71
2 stars
52
1 star
120

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.

Staff Attitude

Many reviews highlighted a lack of professionalism and friendliness among employees, with instances of staff making fun of customers.

Food and Drink Consistency

There were numerous complaints about inconsistent quality of food and drinks, with many customers receiving incorrect or poorly made items.

Management Issues

Several reviews pointed to poor management practices, including inadequate training of staff and failure to address customer complaints.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and noted good experiences with certain drinks.
  • RD
    Rev Draves
    Nov 16, 2025
    5.0
    I always seem to make my coffee just right. Good service, good attitude, prompt in the place was clean when I went inside.
  • GB
    Gemma Bski
    Nov 15, 2025
    5.0
    Fresh hot coffee, friendly staff. Clean establishment
  • AW
    arisa Woods
    Nov 11, 2025
    1.0
    Spent $20 on my food and they left out an entire coffee then i called the store 5 times to get a refund or to get my coffee and they didn’t answer a single time.
  • KH
    Kim Hopkins
    Oct 27, 2025
    1.0
    I stop here 4 days weekly. I would expect better service and attitude out of the employees. Sadly service is getting worse 😞 handing card reader out the window and not listening to hello I have a arm injury I can not hold it ...what part don't they understand. Food has not been the best quality, I'll be looking for a different place to spend my money.
  • GD
    Grace Davis
    Oct 27, 2025
    1.0
    On Friday, at 12:30 pm, I pulled up to the drive thru. I was behind one vehicle. I noticed 2 people taking garbage out to the dumpster. They were talking and not in a hurry. When they finally came back, the truck in front of me left. I was irritated also, but I pulled up to the order kiosk. No answer. I figured maybe it didn’t work, so I gave them the benefit of the doubt. I pulled on up to the window. No answer. They totally ignored me. There were 3 people working, but 2 walked by, intentionally not making eye contact with me. I decided that it was not worth my time, since they appeared to not want my business. The management might want to take advantage of some teachable moments, and teach employees to treat others like they are valued customers. I don’t know how long the 2 customers in the lobby waited, but I just left.
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Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Greeneville, TN?

Dunkin' in Greeneville, TN is open daily from 5:00 AM to 9:00 PM.

Does Dunkin' offer breakfast, lunch, and brunch options?

Yes, Dunkin' serves breakfast, lunch, and brunch meals.