Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
3630 E Andrew Johnson Hwy, Greeneville, TN
37745-1083, United States
Hours
Reviews
3.8
869 reviews
5 stars
399
4 stars
189
3 stars
113
2 stars
63
1 star
105
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.
Food Quality
Many reviews highlighted issues with food quality, including cold or stale items, incorrect orders, and unsatisfactory preparation.
Cleanliness
Several customers noted cleanliness issues, such as dirty tables and floors, which contributed to a negative dining experience.
Customer Experience
There were numerous complaints about rude staff and lack of customer care, leading to a disappointing overall experience for many patrons.
Product Availability
Customers expressed frustration over the unavailability of menu items, such as specific flavors of ice cream and other ingredients.
- YDYour Perfect DayJan 1, 20261.0Went there tonight at exactly 9:37pm and they didn’t want to take my order! Went to the window they took 5 min and acted like we wasn’t there. The service is so so BAD!
- ADAbby DDec 28, 20251.0I ordered a blizzard cake a week ago to be picked up today (Dec 28) for a birthday. I come here had to wait for them to drive back to open the doors (there was a group of girls in a car that drove away after parking then drove back after I was standing at the door), was not very welcoming and when I said I was there for a cake order, they did not have it done. Since they need to freeze it overnight, they could not just whip it up. They offered some premade ones, but I had requested a certain flavor. Thankfully I did not already pay, so I am going elsewhere. Not buying a cake from this DQ again.
- PNPaul NelsonDec 6, 20252.0Drive thru was closed before 11 Friday and Saturday
- ZRZachary ReshovskyDec 1, 20251.0TERRIBLE EXPERIENCE!! KEEP DRIVING! I have one of the worst experiences with ordering here - the service quality was absolutely awful, even by the bottom of the barrel standards I have for worker quality in this part of the nation! Los Angeles (where I'm from) fast food is much better.
- JHjonathan hNov 19, 20251.0Ordered a medium Royal New York Cheesecake blizzard this afternoon only to find that it wasn't made right. Appears it doesn't even have the strawberry filling in the middle nor any cheesecake bites. If I wanted just ice cream, I would have ordered a frosty at Wendy's. Would have complained, but I went through drive through. I used to enjoy this store, but something has happened.
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Greeneville, TN?
Dairy Queen Grill & Chill is open Monday through Saturday from 10:30 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM. It is closed on November 27 and December 25, 2025.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and soft-serve ice cream cones, along with shakes and malts.
Is the Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes children, and offers booster seats, high chairs, and outdoor seating to accommodate families.
Does Dairy Queen Grill & Chill provide drive-thru and mobile ordering services?
Yes, they offer drive-thru service as well as mobile ordering and rewards through their app.
What amenities are available at Dairy Queen Grill & Chill for customer convenience?
The restaurant offers free WiFi, restrooms, wheelchair accessibility, outdoor seating, and amenities to support families and children.
Where is Dairy Queen Grill & Chill located?
It is located at 3630 E Andrew Johnson Hwy, Greeneville, TN 37745-1083, USA.
What nearby banks and financial services can customers visit close to Dairy Queen Grill & Chill?
Nearby financial services include Heritage Community Bank, Consumer Credit Union, and Eastman Credit Union. Customers can conveniently visit these institutions before or after enjoying a meal.
Are there any nearby grocery stores or supermarkets near Dairy Queen Grill & Chill?
Yes, ALDI USA and Walmart Greeneville are close by for customers who want to shop for groceries or other items during their visit.
What entertainment and shopping options are near Dairy Queen Grill & Chill?
Nearby options include Game Stop for video games and entertainment, Regal Nails Salon and Spa for beauty services, and Cato Fashions for clothing and accessories.
Can I combine a visit to Dairy Queen Grill & Chill with other nearby dining or car care services?
Absolutely! You can enjoy a burger at Cook Out or a steakhouse meal at Texas Roadhouse nearby, and take care of your car at Tidal Wave Auto Spa or Classic Car Wash close to Dairy Queen.