Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Dairy Queen Grill & Chill
3630 E Andrew Johnson Hwy, Greeneville, TN
37745-1083, United States
Hours
Reviews
3.8
867 reviews
5 stars
400
4 stars
189
3 stars
114
2 stars
61
1 star
103
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, incorrect orders, and unprofessional behavior from staff.
Food Quality
Many reviews mentioned poor food quality, including cold or stale items, and inconsistent preparation.
Cleanliness
Several customers noted unsanitary conditions in the dining area, including dirty tables and sticky floors.
Positive Experiences
Despite the negative feedback, some customers praised specific menu items like blizzards and expressed appreciation for friendly staff.
Pricing Concerns
Customers felt that prices were high relative to the quality and quantity of food received.
- JHjonathan h5 days ago1.0Ordered a medium Royal New York Cheesecake blizzard this afternoon only to find that it wasn't made right. Appears it doesn't even have the strawberry filling in the middle nor any cheesecake bites. If I wanted just ice cream, I would have ordered a frosty at Wendy's. Would have complained, but I went through drive through. I used to enjoy this store, but something has happened.
- SHSarah HyattOct 23, 20254.0I know they work short-staffed most of the time. That is the only reason that I rated service a 4. Wait times can be long, and I'm very understanding of that. My food is almost always hot and fresh, and the crew is polite.
- DADiana AndrewsOct 20, 20253.0I really like dairy queen however every time I visit this location they are out of ranch dressing. This time my chicken was over cooked as well as my chese curds. Some of the tables had not been bussed and I was the only customer in the restaurant.
- JJJosiah J.Oct 15, 20251.0I don't know that I'll ever visit this location again. What a load of trash! Given simi melted Ice cream in drive through, with old banana in banana split, had to pull forward to wait over 20 minutes. Absolutely rediculous! Wait till the food is done before you give the customer Ice cream, and you're supposed to turn the Blizzard's upside-down. Didn't happen. Nothing but excuses from management.
- VIVicki IresonOct 7, 20251.00/5 stars it was just after 5 Monday October 6 Whomever was the drive thru cashier She was dismissive kept talking to and laughing with the cook had out card for several minutes and when she finally returned it to us she wondered off Thankfully another employee Red hair beard brought our ice cream cone I’ve had issues before here but this was the worst experience I’m wondering is there a manager? Is there not someone there to watch over things ? I have No intention of returning to any Dairy Queen
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the operating hours of Dairy Queen Grill & Chill in Greeneville, TN?
Dairy Queen Grill & Chill is open Monday through Saturday from 10:30 AM to 10:00 PM, and on Sunday from 10:30 AM to 9:30 PM. It is closed on November 27 and December 25, 2025.
What type of food and treats does Dairy Queen Grill & Chill offer?
They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and soft-serve ice cream cones, along with shakes and malts.
Is the Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, welcomes children, and offers booster seats, high chairs, and outdoor seating to accommodate families.
Does Dairy Queen Grill & Chill provide drive-thru and mobile ordering services?
Yes, they offer drive-thru service as well as mobile ordering and rewards through their app.
What amenities are available at Dairy Queen Grill & Chill for customer convenience?
The restaurant offers free WiFi, restrooms, wheelchair accessibility, outdoor seating, and amenities to support families and children.
Where is Dairy Queen Grill & Chill located?
It is located at 3630 E Andrew Johnson Hwy, Greeneville, TN 37745-1083, USA.
What nearby banks and financial services can customers visit close to Dairy Queen Grill & Chill?
Nearby financial services include Heritage Community Bank, Consumer Credit Union, and Eastman Credit Union. Customers can conveniently visit these institutions before or after enjoying a meal.
Are there any nearby grocery stores or supermarkets near Dairy Queen Grill & Chill?
Yes, ALDI USA and Walmart Greeneville are close by for customers who want to shop for groceries or other items during their visit.
What entertainment and shopping options are near Dairy Queen Grill & Chill?
Nearby options include Game Stop for video games and entertainment, Regal Nails Salon and Spa for beauty services, and Cato Fashions for clothing and accessories.
Can I combine a visit to Dairy Queen Grill & Chill with other nearby dining or car care services?
Absolutely! You can enjoy a burger at Cook Out or a steakhouse meal at Texas Roadhouse nearby, and take care of your car at Tidal Wave Auto Spa or Classic Car Wash close to Dairy Queen.