Location.com logo
Brand Certified

Subway

3.5
(243 reviews)

Business Details

5049 Bobby Hicks Hwy, Gray, TN
37615, United States
(423) 806-5110
https://www.subway.com

About

Sandwich RestaurantFast Food RestaurantRestaurantTake Out RestaurantCatererSubway
Your local Gray Subway® Restaurant at 5049 Bobby Hicks Hwy brings bold new flavors and classic favorites to guests every day. Enjoy our famous Footlongs, 6" sandwiches, wraps, and salads, ordered quickly in the app or online, through convenient delivery, in-restaurant dining, or curbside pickup. We’re proud to offer a fresh alternative to typical fast food with fresh-cut veggies, tasty proteins, fresh-baked bread, and delicious cookies. We’re also here for your catering needs. All Subway® Restaurants are independently owned and operated by business owners who employ talented Sandwich Artists™.

Details

  • Dine-inAvailable
  • Drive-throughNot available

Location

Subway
5049 Bobby Hicks Hwy, Gray, TN
37615, United States

Hours

Reviews

3.5
243 reviews
5 stars
115
4 stars
34
3 stars
15
2 stars
14
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including unresponsive staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, such as stale bread, unsanitary conditions, and incorrect sandwich preparations.

Staff Behavior

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Cleanliness

Several customers noted that the store was often dirty and poorly maintained, impacting their overall experience.

Management Problems

Multiple reviews mentioned a lack of management presence, leading to disorganization and unresolved customer complaints.
  • WS
    Will Smith
    Feb 15, 2026
    1.0
    The bread was stale no mayo no cookies I ended up just walking out and not getting my order
  • KP
    Kevin Pruitt
    Jan 25, 2026
    1.0
    The absolute most unprofessional place I have been to ordered my family food on the app and went to pick it up and the store is closed down no employees lights off nothing but peoples food sitting on the rack to be picked up I have had multiple bad experience here. From not getting my order right to not at all apparently. The owner really needs to get it together or just close the store it's getting frustrating and not being able to get a refund or ahold of someone like a manger from multiple stores in the area to try to figure something out is just unacceptable. I won't be going or ordering here again.
  • AH
    Amber Harmon
    Jan 25, 2026
    1.0
    I would leave zero stars if I could. This location is a joke. My family and I placed an online order, drove to pick it up, and the store was empty. There are zero employees, the door is locked, but there is an order laying on the rack like it’s ready to be picked up. No number available to call to complain to get a refund. I will not be back to this location.
  • JJ
    Joeymga6
    Dec 4, 2025
    1.0
    There were roaches and things weren’t sanitary
  • LL
    Laurel Lovelace
    Nov 18, 2025
    3.0
    Paid $21 for two small salads. Gray and brown lettuce, the cucumbers had been frozen at some point. Disgusting. Staff is nice.

Brand Certified Facts from Subway

This information is certified by Subway and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
  • Address
  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
Syndication Network
Approved business data is pushed to 100+ publishers, including: