McDonald's

3.4
2307 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
481 Gordonsville Hwy, Gordonsville, TN
38563, United States

Hours

Reviews

3.4
2,307 reviews
5 stars
727
4 stars
529
3 stars
452
2 stars
208
1 star
391

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables and restrooms.

Service Speed

Customers frequently complained about long wait times for food, often exceeding 30 minutes.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, including sauces.

Staff Attitude

Feedback indicated a mix of friendly and unfriendly staff, with some reviews noting a lack of customer service.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about freshness and proper assembly.
  • TT
    thatgirlwholovesgod
    Nov 10, 2025
    5.0
    This is the best McDonalds I have ever been too! The food was hot and fresh, the employees were polite, and the restaurant was clean.
  • AO
    Abdullah Okur
    Nov 9, 2025
    5.0
    I arrived at McDonald's around 10:50 pm on November 9th. I'd like to thank the staff there. They provided excellent service. 😊👋
  • KL
    Kathy Long
    Oct 31, 2025
    1.0
    A Line of people waiting for food for several minutes
  • LG
    Lorelei Garnes
    Oct 24, 2025
    1.0
    Placed an order and took a number card and sat down. After waiting 15 minutes we realized they weren’t going to bring the food. It was cold after sitting 15 mins. The cheeseburger cheese was not melted. 3 workers just standing around knowing the food would get cold. Thanks a lot! No wonder they only pay staff $15 hourly. Sums it up nicely! Do better!!!
  • AC
    Agatha Cremona
    Oct 14, 2025
    1.0
    Place a pick up for some crispy chicken strips and a caramel frappe. Received an incorrect order which I realized when I got home. I called in and spoke with a female manager ( not sure of her name) I told her that I received an incorrect order which she asked me to come back to the store which simply wasn’t possible for me to do. She told me she could refund it to the card I purchased it on but when I told her I can give her my name she said it’s not necessary. I asked how she is going to refund me and she told me again that I can come back in. I told again that is possible. She told me they would find my order on their register and I would receive a refund. Horrible customer service

Frequently Asked Questions About McDonald's

What are the drive-thru hours at McDonald's in Gordonsville, TN?

The drive-thru is open Monday to Thursday and Sunday from 4:30 AM to 11:00 PM, and Friday to Saturday from 4:30 AM to midnight.

Does this McDonald's location offer curbside pickup?

Yes, curbside pickup is available at this location.