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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Goodlettsville, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 136 Long Hollow Pike for the ultimate SONIC experience!
Numerous customers reported poor service, including long wait times, unresponsive staff, and rude interactions.
Order Accuracy
Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.
Food Quality
Food quality was inconsistent, with some customers enjoying their meals while others received cold or improperly cooked items.
Positive Experiences
Despite the issues, several customers praised the friendly staff and enjoyed specific menu items like onion rings and milkshakes.
AP
A P
Dec 12, 2025
3.0
I'm actually super confused and find this comical. I was asked to get a Sundae for a friend. I don't eat here but I was confident they put in the wrong order. I read shake on the screen. I pushed the button and said did you hear I said Sundae? They said yes it's the same thing. After waiting for a while I pushed it again checking on my order saying the word Sundae again. They said yes ma'am your Sundae is coming. What comes out to my vehicle a milkshake! Lol Apparently it's disguised as a hot fudge Sundae.
TW
Terry Williamson
Dec 9, 2025
1.0
Pressed the button several times. They looked at me through the glass and just ignored me. Never came outside and asked if they could help or anything. Customer service don’t make me laugh.
SM
Savanna Maxwell
Oct 28, 2025
5.0
Definitely one of my favorite restaurants, love my slushies with nerds !!!!!!
AM
Alexis M
Oct 23, 2025
1.0
Rude. Still during the 9 o'clock hour and staff would not answer the button. She would pick it up and hang back up. Pressed 3x until I left. Only thing I wanted was a cup of ice. This has happened multiple times. Smh.
RO
richey orman
Oct 15, 2025
4.0
Your basic sonic, sometimes you get great service, sometimes you don't!