Bojangles

3.8
156 reviews

About

RestaurantFast Food RestaurantChicken RestaurantBreakfast RestaurantSouthern RestaurantTake Out RestaurantSandwich RestaurantAmerican RestaurantFamily Style RestaurantBojangles' Restaurants
Since 1977, Bojangles has been serving boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea® and all the classic Southern fixin’s for breakfast, lunch and dinner. All your favorites are only a tap away with the Bojangles app, whether you’re craving chicken tenders, a chicken biscuit or a family meal with a whole lot of everything for everyone.

Details

  • Wheelchair accessible entranceAvailable

Location

Bojangles
420 Long Hallow Pike, Goodlettsville, TN
37072, United States

Hours

Reviews

3.8
156 reviews
5 stars
88
4 stars
18
3 stars
13
2 stars
11
1 star
26

What are people saying?

AI-generated from recent customer reviews

Service Issues

Multiple customers reported long wait times, poor service, and unresponsive staff, particularly during busy hours.

Food Quality

Inconsistent food quality was noted, with some customers receiving undercooked or stale items, while others praised the freshness and taste.

Cleanliness

The restaurant was frequently described as clean, with some reviews highlighting the need for maintenance in certain areas.

Staff Friendliness

While many customers appreciated friendly and helpful staff, there were also complaints about rude service and lack of attention.

AI Order System

Several customers expressed dissatisfaction with the AI order system at the drive-thru, feeling it detracted from the customer experience.
  • TD
    The Demon Dean
    1 day ago
    3.0
    Good food. HOWEVER, They’ve shorted me on bo-rounds multiple times and their response is oh that’s how many it comes with. Nah. Once I bo sized and got a small with only 4 pieces. Another time I ordered a picnic size and it was only 3/4 full. Another time I bo sized and got a large container filled with 6 pieces, because they said they were out of medium containers. I don’t get this problem out of any other Bojangles.
  • NM
    Nakitia Nishelle “Kesha” Moore
    6 days ago
    5.0
    The blueberry biscuits are amazing.
  • LJ
    Leo Johnson
    Jan 4, 2026
    4.0
    Great food. They have AI powered drive thru for order taking. Im for it. Everything we can automate, do it.
  • JS
    Jadith Slimrivven
    Dec 5, 2025
    1.0
    Waited for over five minutes at the drive thru window. No food, nobody took my money, not one even looked at me. Left and went elsewhere. Ever since they got that AI order taker, it's like you are not welcome anymore. They treat you almost as an inconvenience now. Apparently they can't find any AI good customer service.
  • JF
    J F
    Nov 25, 2025
    1.0
    I tried to order a grilled chicken sandwich. I was told by the cashier that they no longer prepare grilled chicken after a certain time unless it's a call in order. Mind you, it was 7 o'clock pm when I tried to place my carryout order. If this is true, it might have been helpful if it was posted somewhere on the menu or something. This is why I gave this a low rating.

Frequently Asked Questions About Bojangles

What type of food does Bojangles in Goodlettsville serve?

Bojangles serves boldly seasoned chicken, scratch-made biscuits, Legendary Iced Tea®, and classic Southern fixin’s for breakfast, lunch, and dinner.

What are the drive-through hours for Bojangles in Goodlettsville?

The drive-through is open Monday through Saturday from 5:00 AM to 10:00 PM and on Sunday from 6:00 AM to 10:00 PM.