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Wendy's - Closed

3.2
(795 reviews)
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Business Details

7569 Poplar Ave, Germantown, TN
38138, United States
(901) 754-9410
https://locations.wendys.com/united-states/tn/germantown/7569-poplar-ave
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About

Fast Food RestaurantWendy's
This Wendy's location is permanently closed.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's - Closed
7569 Poplar Ave, Germantown, TN
38138, United States

Hours

Reviews

3.2
795 reviews
5 stars
262
4 stars
147
3 stars
107
2 stars
76
1 star
203

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted consistently rude and unprofessional staff, with complaints about long wait times and incorrect orders.

Food Quality

Many customers reported cold, poorly prepared food, including stale buns and undercooked items, leading to dissatisfaction.

Cleanliness

The dining area and facilities were frequently described as dirty and poorly maintained, contributing to a negative dining experience.

Management Issues

Reviews indicated poor management practices, including disorganized staff and lack of accountability, which affected overall service.
  • RK
    Ryan Kennedy
    Dec 29, 2025
    1.0
    Paid $17 for my food and it looked horrible!! No asiago sauce, cheese was so thin it was see through, and the "thick cut bacon" was paper thin. The worst Wendy's experience in my 43 years!!
  • AH
    Austin Howe
    Dec 28, 2025
    1.0
    This was one of the worst Wendy’s I have ever been to hands-down I waited in line for 30 minutes. I ordered a son of a bacon Nader and a bacon Nader fry. They gave me a single patty that was smaller than what it should’ve been on a bun that was bigger than what it should’ve been and normal fries. I had to wait in line for another 10 minutes just to get them to fix my order for them to have a ton of freaking attitude. I will not be back and I will never spend my money here again please go anywhere else. Don’t waste your time. Very ghetto
  • A
    박주현
    Nov 22, 2025
    1.0
    The store smells, and the tables aren't cleaned. The facilities and interior are outdated. The staff are unfriendly. I have zero intention of returning.
  • NG
    Nicole Glenn
    Nov 20, 2025
    1.0
    Poor management, general manager is disrespectful to employees, store is unorganized and poorly ran.
  • EV
    Ember Vale
    Nov 19, 2025
    2.0
    At this location, my fries are cold and the bun of my burger was stale and the top kept peeling off.
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Frequently Asked Questions About Wendy's - Closed

What are the drive-through hours at Wendy's in Germantown, TN?

The drive-through is open Monday to Friday from 7:00 AM to 10:00 PM, and on Saturday and Sunday from 8:00 AM to 10:00 PM.

Does the Wendy's at 7569 Poplar Ave serve breakfast?

Yes, this location serves breakfast, including combos, croissants, biscuits, classic sandwiches, coffee, and sides.

Brand Certified Facts from Wendy's - Closed

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Certified March 01, 2026Yext Knowledge Graph
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