Brand Certified
Wendy's
3.5(478 reviews)
Certified by Wendy's • Mar 01, 2026
Business Details
9197 Poplar Ave, Germantown, TN
38138, United States
Certified by Wendy's • Mar 01, 2026
(901) 756-1141
Certified by Wendy's • Mar 01, 2026
https://locations.wendys.com/united-states/tn/germantown/9197-poplar-ave
Certified by Wendy's • Mar 01, 2026
About
Certified by Wendy's • Mar 01, 2026
Fast Food RestaurantWendy's
At Wendy’s in Germantown, TN we’re serving burgers made with 100% fresh, never frozen beef. Order natural cut fries, Wendy’s classic chicken nuggets, fresh salads, a sweet Frosty®, or meaty Baconator® at a Wendy’s near you. See our Wendy’s Germantown, TN hours, Wendy’s coupons and menu. Download the Wendy’s app to get Wendy’s specials and deals.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Certified by Wendy's • Mar 01, 2026
Hours
Certified by Wendy's • Mar 01, 2026
Reviews
3.5
478 reviews
5 stars
154
4 stars
118
3 stars
86
2 stars
36
1 star
84
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers frequently reported issues with food quality, including raw chicken, cold fries, and incorrect orders.
Customer Service
Many reviews highlighted poor customer service, with rude staff and unresponsive management being common complaints.
Service Speed
Numerous customers noted slow service, particularly in the drive-thru, with long wait times being a recurring theme.
Cleanliness
Several reviews mentioned unsanitary conditions, including dirty take-out windows and unclean dining areas.
Inconsistent Experience
While some customers praised the food and service, many others reported consistently negative experiences, indicating a lack of reliability.
- WRWilliam RogersJan 28, 20264.0Diet drinks had no syrup in the coke machine, something weird inside the signature sauce, chicken tenders were good, great service
- MJM JDec 26, 20251.0Unfortunately my experience today has made me sick 🤢 today , I was served raw chicken tenders, and they had me to wait 10 mins for them and they still were raw 😭😞 I got all the way down the street and noticed they were rubbery, and see thru, horrible I went back and spoke with a drive thru employee and they went to get a manager to see the raw chicken, she said they would cook them again , I should've got a refund instead will never eat here again 🤬 check ur tenders break them in half before you leave, some people are not taking cooking thoroughly seriously 😳 u will end up sick please check it before biting into it don't get sick like I did today I hope I don't have to go to the hospital 🏥 later, sad 😢 SMH
- MHMalik HamudDec 24, 20254.0Sandwich was made incorrectly, called and asked to speak to a manager to make them aware and to see if they could remake it as I head back since I was on my lunch break and running out of time. Only for someone to pickup, I asked for a manager someone else picks up says hello as I state my issue they hang up. Called several times after for it to ring with no answer. Never getting my business again. Update** spoke with the manager today her name is Michelle. She was very professional, apologized as she wasn’t here when I visited the store. Offered to personally make it right when I return.
- RIRanita IsraelDec 18, 20251.0Horrible experience, the food is never fresh ! The meat is old and overcooked or burnt. The fries are sitting under the warmer so long they look and taste disgusting The scanner for collecting rewards points never works! The customer service is terrible 1/10 it always a bad experience
- MLMichael LoveNov 5, 20251.0Slow, slow, slow, slow, slow, slow ,slow,slow ,slow,slow, slow, really slow, did I mention the place was slow!!!!!!!!! I was the only one at the counter, think about it I was the only one at the counter.
Frequently Asked Questions About Wendy's
What are the drive-thru hours for Wendy's in Germantown, TN?
The drive-thru at Wendy's Germantown is open from 7:00 AM to 10:00 PM Monday through Friday, and 8:00 AM to 10:00 PM on weekends.
Does this Wendy's location serve breakfast?
Yes, Wendy's in Germantown serves breakfast including combos, sandwiches, coffee, and sides.
How can I place an order online or via app for this Wendy's?
You can order online at order.wendys.com or through the Wendy's mobile app available on the Apple App Store.
What payment options are accepted at Wendy's Germantown?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa.
Is Wendy's Germantown currently open?
Yes, this Wendy's location is open and committed to serving customers daily.
Where is Wendy's Germantown located?
Wendy's Germantown is located at 9197 Poplar Ave, Germantown, TN 38138.
Are there nearby restaurants where I can visit before or after eating at Wendy's?
Nearby you can find Blue Honey Bistro for French and American cuisine, Rock N Roll Sushi for Japanese food, Mellow Mushroom for pizza, and The Salad Station for healthier salad options.
What nearby places can help with fitness or wellness around Wendy's Germantown?
HOTWORX is a nearby yoga and gym facility, and Star Physical Therapy offers physical therapy services close to Wendy's.
Are there local shops or services near Wendy's Germantown that customers might find useful?
Yes, neighbors include Hollie Winter Fine Jewelry for jewelry needs, Milano Nail Spa for beauty services, and GNC Live Well for vitamins and supplements.
How can I provide feedback or contact Wendy's Germantown?
You can contact the location directly at (901) 756-1141, reach Customer Care via live chat on the Wendy's contact page, or fill out their Customer Satisfaction Survey online.
Brand Certified Facts from Wendy's
This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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