Panera Bread

3.9
529 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Germantown is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupAvailable

Location

Panera Bread
7850 Poplar Avenue, Germantown, TN
38138, United States

Hours

Reviews

3.9
529 reviews
5 stars
268
4 stars
122
3 stars
47
2 stars
27
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported slow service, incorrect orders, and understaffing issues, leading to frustration.

Food Quality

While some customers enjoyed the food, there were numerous complaints about incorrect items, poor food quality, and unsatisfactory portion sizes.

Staff Friendliness

Many reviews highlighted friendly and helpful staff, with specific praise for individual employees who provided exceptional service.

Cleanliness

Several customers noted cleanliness issues, particularly in the dining area and restrooms, which detracted from their overall experience.

Value for Money

Customers expressed concerns about high prices relative to portion sizes and food quality, with some feeling that the value did not meet expectations.
  • DC
    Derek Curtice
    Nov 11, 2025
    5.0
    good bread .. light portions .. soup and sandwich hit the spot. thank you!
  • KK
    K K
    Nov 3, 2025
    1.0
    DO NOT BUY PANERA BREAD BAGELS. Quality has gone down and they taste and smell aweful. I spoke to the Germantown store manager and he said himself they are not good and they are baked from frozen. They were not able to accommodate us in anyways but feel bad about it. Really sucks!
  • MS
    Mitchell Shappley
    Oct 30, 2025
    5.0
    It's Panera. C'mon. It's the only place to get a real sandwich around here
  • EG
    Elizabeth Griffith
    Sep 29, 2025
    2.0
    The best part about this location is the staff. They are typically fairly friendly. The bad news is management seems to be falling down. This location is typically understaffed and out of a lot of ingredients. Depending on the day, your experience may be fine, but it’s highly variable.
  • PH
    Paul Hobbs
    Sep 25, 2025
    2.0
    Ordered a breakfast soufflé and a cinnamon crunch bagel with plain cream cheese. The bagel was not wrapped and put in the bottom of the bag with napkins underneath that ended up stuck to the sticky bagel; the soufflé was thrown on top of the bagel; no fork to eat it with; the cream cheese was a low fat walnut, not plain. This is terrible service!

Frequently Asked Questions About Panera Bread

Does Panera Bread Germantown accept reservations?

No, Panera Bread Germantown does not accept reservations.

What are the operating hours for Panera Bread Germantown?

Panera Bread Germantown is open daily from 6:00 AM to 9:00 PM.