McDonald's

3.5
824 reviews
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Business Details

2030 Germantown Rd, Germantown, TN
38138, United States
(901) 755-5175
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2030 Germantown Rd, Germantown, TN
38138, United States

Hours

Reviews

3.5
824 reviews
5 stars
327
4 stars
148
3 stars
138
2 stars
56
1 star
155

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported issues with order accuracy and slow service, with many expressing frustration over incorrect or incomplete orders.

Food Quality

There were numerous complaints about food being cold, stale, or poorly prepared, with some customers describing their meals as inedible.

Staff Attitude

Several reviews highlighted rude or unprofessional behavior from staff, particularly management, leading to negative customer experiences.

Cleanliness

While some customers noted cleanliness in the dining area, others reported dirty tables and unsanitary conditions.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their kindness and excellent service, indicating that there are positive experiences to be had.
  • LS
    Lynda Smith
    4 days ago
    5.0
    This is one of the best McDonald's I have ever visited. A nice lady brought our order to us at our table and corrected a mistake. She even brought our refund for food we didn't order back to our table. I will make a point to eat here again.
  • BR
    Brian Roberts
    Dec 7, 2025
    1.0
    Tables are really dirty and sticky.
  • LB
    Levi Brooks
    Nov 26, 2025
    5.0
    Very good food place I love McDonald's good fries in Memphis super hot which is very good to me 😁😁love it
  • RB
    Rachael Black
    Oct 30, 2025
    1.0
    I ordered a simple plain cheeseburger Happy Meal for my child through the McDonald's app. Nothing complicated, just the basics. What followed was a masterclass in incompetence and outright disdain for customers. First, they handed me a four piece chicken nugget meal I never requested, as if reading orders were optional. When I politely pointed out the mistake, their "fix" was a cheeseburger loaded with every topping imaginable, turning a child’s meal into an inedible mess. I called the manager hoping for accountability, I believe her name was Ashley. Instead, I received denial and was told to drive back and dispute it in person, with no apology, no offer to correct the issue, and no assurance it would not happen again. A simple acknowledgment of the mistake and a commitment to accuracy would have gone a long way. This was the last time I will ever be using their app. The incompetence overall is truly astounding.
  • MM
    Melissa
    Oct 24, 2025
    5.0
    They always get my order right, Including the UNsweet tea that everyone else has a problem with getting correct. Food is always good and hot!!
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Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's Germantown location?

McDonald's Germantown is open daily from 5:00 AM to 11:00 PM.

Does McDonald's Germantown offer delivery services?

Yes, delivery is available daily from 5:00 AM to midnight, including same-day and no-contact delivery options.