McDonald's

3.5
820 reviews
Get DirectionsCallWebsite

Business Details

2030 Germantown Rd, Germantown, TN
38138, United States
(901) 755-5175
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2030 Germantown Rd, Germantown, TN
38138, United States

Hours

Reviews

3.5
820 reviews
5 stars
325
4 stars
148
3 stars
137
2 stars
56
1 star
154

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Customer Service

Feedback on staff attitudes varied widely, with some praising friendly service while others reported rudeness and unprofessional behavior.

Food Quality

Numerous reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction among customers.

Cleanliness

Some customers noted that the restaurant was clean and well-maintained, while others reported unsanitary conditions.

Speed of Service

Service speed was inconsistent, with some customers experiencing quick service while others faced long wait times.
  • RB
    Rachael Black
    Oct 30, 2025
    1.0
    I ordered a simple plain cheeseburger Happy Meal for my child through the McDonald's app. Nothing complicated, just the basics. What followed was a masterclass in incompetence and outright disdain for customers. First, they handed me a four piece chicken nugget meal I never requested, as if reading orders were optional. When I politely pointed out the mistake, their "fix" was a cheeseburger loaded with every topping imaginable, turning a child’s meal into an inedible mess. I called the manager hoping for accountability, I believe her name was Ashley. Instead, I received denial and was told to drive back and dispute it in person, with no apology, no offer to correct the issue, and no assurance it would not happen again. A simple acknowledgment of the mistake and a commitment to accuracy would have gone a long way. This was the last time I will ever be using their app. The incompetence overall is truly astounding.
  • MM
    Melissa
    Oct 24, 2025
    5.0
    They always get my order right, Including the UNsweet tea that everyone else has a problem with getting correct. Food is always good and hot!!
  • TC
    Tia C
    Sep 17, 2025
    5.0
    Thank you to the manager, Bijan (sp?) working Wed morning, 9/10/25. I was on my way to see a new doctor for an ongoing problem, and was feeling a bit down that day. I decided to test my luck to see if I could get the Happy Meal toys I was missing from my collection. He overheard and stopped what he was doing to find them for me. His kindness meant so much to me and made my whole week. Thank you for being a blessing and being my hero that day.
  • SP
    Str8 2 da Point!
    Aug 28, 2025
    1.0
    This place is awful, manager is terrible! Work evenings at this location, older white lady. I ordered a cup of ice cream
  • AR
    Audrey Raeford
    Aug 15, 2025
    5.0
    I always enjoy coming here. The staffbis very knowledgeable about the service dog laws and etiquette. Shout out to Theresa for always being an amazing staff member.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the opening hours for McDonald's Germantown location?

McDonald's Germantown is open daily from 5:00 AM to 11:00 PM.

Does McDonald's Germantown offer delivery services?

Yes, delivery is available daily from 5:00 AM to midnight, including same-day and no-contact delivery options.