Brand Certified
Papa Johns Pizza
3.5(353 reviews)
Certified by Papa Johns Pizza • Mar 01, 2026
Business Details
466 Brookside Village Way, Gatlinburg, TN
37738, United States
Certified by Papa Johns Pizza • Mar 01, 2026
(865) 430-7777
Certified by Papa Johns Pizza • Mar 01, 2026
https://locations.papajohns.com/united-states/tn/37738/gatlinburg/466-brookside-village-way?utm_source=gmb&utm_medium=organic
Certified by Papa Johns Pizza • Mar 01, 2026
About
Certified by Papa Johns Pizza • Mar 01, 2026
Pizza RestaurantPapa John's
At Papa Johns Pizza in Gatlinburg, TN, it’s our goal to always bring you Better Ingredients. Better Pizza. Whether it's our signature sauce, toppings, or fresh, original dough, we invest in our ingredients to ensure you have the best Gatlinburg pizza for any occasion. Call us for pizza delivery in Gatlinburg or stop by 466 Brookside Village Way for carryout to order the best pizza in Gatlinburg, along with breadsticks, wings, and more!
Details
- DeliveryAvailable
Location
Certified by Papa Johns Pizza • Mar 01, 2026
Hours
Certified by Papa Johns Pizza • Mar 01, 2026
Reviews
3.5
353 reviews
5 stars
170
4 stars
48
3 stars
16
2 stars
11
1 star
108
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Numerous customers reported problems with delivery, including orders not arriving, long wait times, and cancellations without notification.
Food Quality
Mixed reviews on food quality; some praised the pizza while others complained about undercooked items and poor consistency.
Customer Service
Many customers experienced poor customer service, including unresponsive staff, rude behavior, and difficulty reaching the restaurant by phone.
Positive Experiences
Despite the issues, several customers highlighted positive experiences with friendly staff and good food when orders were fulfilled correctly.
- RHRandy HumbardFeb 1, 20265.0We were staying in Gatlinburg during the snow storm. All the restaurants had closed early and didn’t think we were going find anywhere to eat. We called Pappa John’s and they were open and delivered a pizza to our room. Thank you all for doing that.
- WBWilliam BirdJan 7, 20261.0Pizza never arrived. When I called to check on it, the manager initially said the driver would get back to pick up my pizza and deliver it in a few minutes, but then just canceled the order and lied to me, saying I told her to do it.
- DGDan GlasgowDec 31, 20251.0Please please do not order from here. These people are very dodgy. We ordered uber for our family. After quite some time we get a message saying we can savea bunch by picking up and as it was taking ages we decided this was best option. We get to this place and they tell us the order was cancelled by us. I showed them the active order but they insisted it was cancelled by us. We left the restaurant and the uber driver messaged saying he was still foing to pick up the order. We explained to him what happened and he said the order was still active. He went to restaurant and they advised him it was cancelled. He told us he has had the same experience before and the restaurant simply cancel the order themselves and we get charged a cancellation fee so they still get money but dont have to make the order. Please save yourselves and your wallet the hassle and do not order from here
- PCPamela CarolDec 30, 20255.0Outstanding service great quality food .love the employees there.
- JDJeff DraperNov 25, 20255.0We did a mobile app so we could get back to the cabin before weather hit. Walked in and ready to go in 15 minutes. Staff was friendly and appeared to enjoy helping people (seems rare anymore). Pizza was delicious, great location!
Frequently Asked Questions About Papa Johns Pizza
What are the delivery hours for Papa Johns Pizza in Gatlinburg, TN?
Papa Johns Pizza offers delivery from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Can I order carryout from Papa Johns Pizza in Gatlinburg?
Yes, carryout (takeout) is available daily from 11:00 AM to 11:00 PM, with extended hours until midnight on Friday and Saturday.
Where is Papa Johns Pizza located in Gatlinburg, TN?
The restaurant is located at 466 Brookside Village Way, Suite 1, Gatlinburg, TN 37738, USA.
What types of food does Papa Johns Pizza offer?
They offer pizza, wings, desserts, breadsticks, cheesesticks, and beverages.
Does Papa Johns Pizza provide no-contact delivery options?
Yes, they offer no-contact delivery services to ensure safety and convenience.
How can I place an order for delivery or carryout at Papa Johns Pizza?
You can place an order online through their official links or mobile apps available on Apple App Store and Google Play.
Is Papa Johns Pizza open on holidays like Christmas?
Papa Johns Pizza is closed on December 25th but open with normal hours on December 24th, December 31st, and January 1st.
What nearby attractions can I visit before or after enjoying Papa Johns Pizza?
Nearby attractions include the Salt and Pepper Shaker Museum, Smoky Mountain Winery, and The Smoky Mountain Angler gift shop.
Are there lodging options near Papa Johns Pizza for visitors in Gatlinburg?
Yes, nearby lodging options include Elk Springs Resort, Alpine Chalet Rentals, and All About The Smokies Gatlinburg Log Cabin Rentals.
Can I find other dining options close to Papa Johns Pizza?
Yes, nearby dining options include Hungry Bear BBQ, Tennessee Jed's Catering and Event Center, and Flapjack's Pancake Cabin.
Brand Certified Facts from Papa Johns Pizza
This information is certified by Papa Johns Pizza and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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- Legal business name
- Hours of operation
- Phone number
- Official website