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McDonald's

3.5
(2888 reviews)

Business Details

1353 Parkway East, Gatlinburg, TN
37738, United States
(865) 436-4006
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1353 Parkway East, Gatlinburg, TN
37738, United States

Hours

Reviews

3.5
2,888 reviews
5 stars
1,040
4 stars
596
3 stars
530
2 stars
239
1 star
483

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported receiving cold, poorly prepared, or incorrect food items, leading to dissatisfaction.

Service Issues

Many reviews highlighted slow service, incorrect orders, and rude staff interactions, contributing to a frustrating experience.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and dining areas.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted instances of good service.
  • CM
    carly mantel
    3 days ago
    1.0
    Fast food? HA No service multiple times for 10 minutes. Dont go there
  • JH
    Jake Hoelscher
    Feb 8, 2026
    1.0
    My food was cold and tasted like it had been sitting on a counter for hours. My soggy fries went oh-so-great with a stale/hard chicken nugget. Absolutely horrible and I question if they’re holding food at safe temps, I’ll let the health inspector find out. Appeared to be a slow night but they forgot my sauce and drink. Very disappointing as I was 1 of 2 cars in line and used the app. I had to ask the employee to give me my drink after they passed my food and shut the drive thru window on me. Then I had to turn around and go back to McDonalds because they forgot the sauce for the order. Very frustrating experience.
  • HH
    Hisgorgeousness
    Feb 8, 2026
    5.0
    I have not had a better experience with a McDonald’s. If I’m leaving a good review know that something stood out to me. Order was correct workers were beyond nice. True hospitality and perfect example of great Customer service !! Thank you guys for redeeming my previous experiences with McDonald chains cause when I tell you I HATE going to McDonald’s it seems to be always something. Thank yall!
  • SM
    Sarah Moroz
    Jan 26, 2026
    1.0
    My order was wrong Ordered me a coffee on the mobile app for my husband to pick up for me on his way home. I ordered a large iced Carmel coffee with 7 sugars and 3 creams with light ice. He goes inside to get it and the the doors are locked at 5pm so he goes to go thru the drive thru tells the guy I had a order to pick up inside but your front doors are locked the worker at the windows tells him if you were supposed to pick it up inside then you have to pick it up inside I cant see there screen my husbands says again I cant get inside your alls front doors are locked the worker said oh okay well one minute and takes the name and tells him to pull up to the window ny husbands gets the coffee and comes home I take a sip of it and there is no sugar in it and tasted like there was zero Carmel in it the coffee was so bitter so I tried to call up there for an hour and no one will answer the phone for me to talk to a manager. The only part that was actually right about my order was the light ice and the fact that I cant speak with anyone about there mistakes is why I am upset.
  • SH
    Skyler Hempel
    Jan 24, 2026
    5.0
    Jess, cashier in the drive through is great every time I come! Always so kind and positive!

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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