Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,878 reviews
5 stars
1,032
4 stars
596
3 stars
530
2 stars
239
1 star
481
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers reported inconsistent service, with some praising friendly staff while others experienced rudeness and slow service.
Food Quality
Many reviews highlighted issues with food quality, including cold, burnt, or incorrect orders, leading to dissatisfaction.
Cleanliness
Several customers noted unsanitary conditions in the restaurant, including dirty bathrooms and dining areas.
Order Accuracy
Frequent complaints about incorrect orders and missing items were reported, indicating a lack of attention to detail.
Drive-Thru Efficiency
While some praised the quick drive-thru service, others experienced long wait times and order mix-ups.
- LGLisa Good1 day ago1.0The food is great but you need better workers the men I experienced they make weird comments and try to flirt with every woman that goes through I have multiple friends who also feel uncomfortable eating at this McDonalds because of the men I’m not sure how to respectfully describe them but it is not any white males that we have had this experience with.
- MMMspear24Dec 30, 20251.0Likes too close early 20 minutes! food usually wrong anyways should close this location it’s a disaster always has been
- ANAaron NDec 28, 20253.0The wet floor signs are out but little evidence that they actually clean this restaurant. Floors and windows are filthy. Also a lot of trash in the parking lot. Hopefully the kitchen is cleaner than where the customers occupy. But also is no soda fountain available to patrons in the dining room. Makes getting refills harder.
- YCYaheilee CamachoDec 19, 20255.0The system was down and somehow our order was canceled, thankfully Laura and Trey were amazing and helped us. Laura was calm and helped us throughout the entire situation. An angel!!! Thank you so so much Laura and Trey!!
- JPJosh PenlandDec 17, 20255.0I've always loved McDonald's on occasion, but normally most McDonald's are horrible to deal with. Well this isn't the case for this location. The drive thru was fast. Everyone was nice. I had to sit in spot 1 to get my food. The gentlemen that brought the food out was really nice, and most importantly, all my food was correct. I just wish the McDonald's in my home town was this great.
Frequently Asked Questions About McDonald's
What are the general opening hours for this McDonald's location in Gatlinburg, TN?
This McDonald's is open daily from 5:30 AM to 12:00 AM (midnight).
When is the drive-thru at McDonald's in Gatlinburg open?
The drive-thru is available every day from 5:30 AM until midnight (12:00 AM).
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:00 PM.
Can I order McDonald's food for curbside pickup or delivery?
Yes, this location offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
How can I place a mobile order for pickup or delivery at this McDonald's?
You can place orders through the McDonald's app available on the Apple App Store and Google Play Store, or visit the delivery URL https://mcdonalds.order.online/business/-5579.
What attractions are near the McDonald's in Gatlinburg that I might visit before or after dining?
The Great Smokey Mountains national park is nearby, providing a great opportunity to enjoy nature before or after visiting McDonald's.
Are there other dining options close to this McDonald's in Gatlinburg?
Yes, nearby dining options include Subway, Three Jimmy's Good Time Eatery, and Glades Homemade Candies.
What nearby stores or services might be useful while visiting McDonald's at 1353 Parkway East?
Nearby you can find Discount Cigarettes and Beer for convenience items, Super Suds Coin Laundry for laundry needs, and LibertyX Bitcoin ATM for financial services.