Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
2,849 reviews
5 stars
1,022
4 stars
590
3 stars
527
2 stars
238
1 star
472
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and poor customer service.
Food Quality
Numerous reviews highlighted issues with food quality, including cold, burnt, or incorrectly prepared items.
Cleanliness
Several customers noted unsanitary conditions, particularly in the bathrooms and dining area, with reports of flies and dirty facilities.
Order Accuracy
Many customers experienced problems with order accuracy, often receiving incorrect items or missing components from their orders.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food during specific visits, indicating occasional positive experiences.
- SJshruti jha4 days ago5.0McDonald’s remains a go-to for fast, cheap, and predictable meals. It’s great when you want something quick, familiar, and inexpensive. But, if you're looking for high food quality, healthy options, or a high-end dining experience, there are better choices out there.
- SRshannon84 ruizNov 11, 20251.0Pick up my order got home and realized the two cheeseburgers that I ordered have no Burger McDonald's count your days!! trying to call to get this issue resolved and no one wants to pick up a phone😡🤬
- JMJesse MulryanNov 10, 20251.0Tried to get food after work. Googled the hours to make sure I could make it. It said they closed at midnight. I pull through the drive right at 11. I sit there with no response. Then an employee comes out of the building to tell me they closed at 11. I was still there regardless! And food is always mediocre at best but what else do you expect from McDonalds.
- BKBrian KingNov 7, 20253.0Very slow service, they weren’t understaffed, just slow. The place has a weird smell also. Only McDonalds in Gatlinburg so it’s the only option.
- BNBlain NicholsonOct 26, 20251.0I’m gunna give it a half star on the comments. I made my order it was read back right and then they gave me a sprite when I asked for sweet tea when I pull up to the window the guys said check your receipt rudely. So I went in and got a refund and then donated it to mc Donald’s. It’s the principal. Get it right or quit working there. The manager was nice and helpful
Frequently Asked Questions About McDonald's
What are the general opening hours for this McDonald's location in Gatlinburg, TN?
This McDonald's is open daily from 5:30 AM to 12:00 AM (midnight).
When is the drive-thru at McDonald's in Gatlinburg open?
The drive-thru is available every day from 5:30 AM until midnight (12:00 AM).
What are the delivery hours for McDonald's at this location?
Delivery is available daily from 6:00 AM to 10:00 PM.
Can I order McDonald's food for curbside pickup or delivery?
Yes, this location offers curbside pickup, delivery, same day delivery, and no-contact delivery services.
What payment options are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's has a drive-thru service available.
How can I place a mobile order for pickup or delivery at this McDonald's?
You can place orders through the McDonald's app available on the Apple App Store and Google Play Store, or visit the delivery URL https://mcdonalds.order.online/business/-5579.
What attractions are near the McDonald's in Gatlinburg that I might visit before or after dining?
The Great Smokey Mountains national park is nearby, providing a great opportunity to enjoy nature before or after visiting McDonald's.
Are there other dining options close to this McDonald's in Gatlinburg?
Yes, nearby dining options include Subway, Three Jimmy's Good Time Eatery, and Glades Homemade Candies.
What nearby stores or services might be useful while visiting McDonald's at 1353 Parkway East?
Nearby you can find Discount Cigarettes and Beer for convenience items, Super Suds Coin Laundry for laundry needs, and LibertyX Bitcoin ATM for financial services.