Brand Certified
Ben & Jerry’s
4.5(885 reviews)
Certified by Ben & Jerry’s • Mar 01, 2026
Business Details
638 Parkway, Gatlinburg, TN
37738, United States
Certified by Ben & Jerry’s • Mar 01, 2026
(865) 436-6272
Certified by Ben & Jerry’s • Mar 01, 2026
https://www.benjerry.com/gatlinburg
Certified by Ben & Jerry’s • Mar 01, 2026
About
Certified by Ben & Jerry’s • Mar 01, 2026
Ice Cream ShopSnack ShopCandy StoreBakeryCatererBen & Jerry's
Head to our Gatlinburg ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Certified by Ben & Jerry’s • Mar 01, 2026
Hours
Certified by Ben & Jerry’s • Mar 01, 2026
Reviews
4.5
885 reviews
5 stars
644
4 stars
120
3 stars
49
2 stars
21
1 star
51
What are people saying?
AI-generated from recent customer reviews
Ice Cream Quality
Customers consistently praised the delicious flavors and quality of the ice cream.
Customer Service
Many reviews highlighted the friendly and helpful staff, with specific mentions of employees like Grayson, Madi, and Brandy.
Pricing Concerns
Several customers expressed dissatisfaction with the high prices for ice cream, feeling they were not justified by the portion sizes.
Cleanliness
The location was generally noted as clean and tidy, although there was one report of a hygiene issue.
- DDDanielle Davenport4 days ago5.0Delicious! And great service ❤️
- ABAnna BurnsJan 19, 20263.0Ice cream was good, but 25$ for two waffle cones was crazy!!!!
- LRLily RivasJan 13, 20265.0Good service and clean location
- BABriesha AllenJan 11, 20265.0Love this place
- LLLatoshaJan 5, 20265.0We came in right before closing, and the lady who served us was vibrant, friendly, and had such an upbeat, positive attitude. The ice cream was delicious!
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream specialties can I find at Ben & Jerry's in Gatlinburg?
Ben & Jerry's Gatlinburg offers euphoric flavors including chunks & swirls, non-dairy options, waffle cones, sundaes, shakes, smoothies, pints, hand-packed pints, and ice cream cakes.
What are the operating hours for Ben & Jerry's in Gatlinburg?
The shop is open Monday to Thursday and Sunday from 11:00 AM to 10:30 PM, and on Friday and Saturday from 11:00 AM to 11:30 PM.
What payment options are accepted at Ben & Jerry's Gatlinburg?
The shop accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's Gatlinburg offer pickup services?
Yes, they offer both in-store pickup and curbside pickup to accommodate your convenience.
Can I order ice cream catering services from Ben & Jerry's Gatlinburg?
Yes, Ben & Jerry's Gatlinburg offers ice cream catering including ice cream cakes and event catering options.
Where is Ben & Jerry's located in Gatlinburg?
Ben & Jerry's is located at 638 Parkway, Gatlinburg, TN 37738, USA.
What nearby shopping options are available around Ben & Jerry's Gatlinburg?
Nearby shopping includes Fashion Paradise (clothing and jewelry store), Silver Tree Inc. (jewelry and fashion accessories), Old Town Gem Mine (arts and gifts shop), and Life According To Jake (flowers, clothing, and shopping).
Are there other ice cream or dessert shops near Ben & Jerry's in Gatlinburg?
Yes, Maddi Mae's Cafe and Creamery and Kilwin's are nearby ice cream shops offering additional sweet treats.
What nearby dining and entertainment options can I visit before or after enjoying ice cream at Ben & Jerry's?
Nearby options include Jason Aldean's Kitchen and Rooftop Bar for American food and drinks, Boudicca's Celtic Pub for casual dining, and Gatlin's Escape Room Games for entertainment.
How can I stay updated with Ben & Jerry's Gatlinburg latest news and menu?
You can visit their official website, www.benjerry.com/gatlinburg, check their Facebook page, and follow their Pinterest, TikTok, and YouTube channels for updates.
Brand Certified Facts from Ben & Jerry’s
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Certified March 01, 2026Yext Knowledge Graph
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- Phone number
- Official website
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