Business Details
About
Ice Cream ShopSnack ShopCandy StoreBakeryCaterer
Head to our Gatlinburg ice cream shop and dig into any of our euphoric Ben & Jerry's ice cream flavors in the way the first scoops were served up by Ben and Jerry back in 1978. Come enjoy a freshly baked waffle cone, shake or sundae with your favorite flavors.
Details
- TakeoutAvailable
- Requires appointmentNot available
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.4
869 reviews
5 stars
630
4 stars
120
3 stars
48
2 stars
20
1 star
51
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently praised the staff for being friendly, helpful, and knowledgeable, with specific mentions of employees like Joseph, Madi, and Grayson.
Ice Cream Quality
The ice cream received high marks for being delicious and flavorful, with many customers expressing their love for the various flavors offered.
Cleanliness
While many reviews noted a clean and tidy environment, there were some complaints regarding hygiene issues, including a report of hair found in ice cream.
Pricing Concerns
Several customers expressed dissatisfaction with the high prices for ice cream, feeling that the cost did not match the portion sizes or overall value.
Atmosphere
The shop was described as having a fun and welcoming vibe, contributing positively to the overall customer experience.
- CCcarla Cueva4 days ago1.0Why did that woman exhibit such an unpleasant demeanor? If she doesn’t like to work there, she should resign. Customers do not deserve such a disgusting customer service for the already overpriced ice cream!!!
- LTLina TahaOct 28, 20255.0Great ice cream flavors & very friendly staff. Joseph was very kind and helpful!
- JMJay MoeOct 28, 20255.0Joseph was awesome, give that guy a raise! 🥳
- KMKyrah MooreOct 28, 20255.0Joseph was very nice and knowledgeable! He made an amazing Sundae!
- CNChristopher Andrés NúñezOct 23, 20255.0This place is premium. Brandy was amazing. Beyond helpful when it came to our gluten allergy needs- suggested flavors, asked about cross contamination, and was super helpful. Thank you for the excellent service.
Frequently Asked Questions About Ben & Jerry’s
What types of ice cream specialties can I find at Ben & Jerry's in Gatlinburg?
Ben & Jerry's Gatlinburg offers euphoric flavors including chunks & swirls, non-dairy options, waffle cones, sundaes, shakes, smoothies, pints, hand-packed pints, and ice cream cakes.
What are the operating hours for Ben & Jerry's in Gatlinburg?
The shop is open Monday to Thursday and Sunday from 11:00 AM to 10:30 PM, and on Friday and Saturday from 11:00 AM to 11:30 PM.
What payment options are accepted at Ben & Jerry's Gatlinburg?
The shop accepts American Express, Android Pay, Apple Pay, cash, Diners Club, Discover, Mastercard, Samsung Pay, and Visa.
Does Ben & Jerry's Gatlinburg offer pickup services?
Yes, they offer both in-store pickup and curbside pickup to accommodate your convenience.
Can I order ice cream catering services from Ben & Jerry's Gatlinburg?
Yes, Ben & Jerry's Gatlinburg offers ice cream catering including ice cream cakes and event catering options.
Where is Ben & Jerry's located in Gatlinburg?
Ben & Jerry's is located at 638 Parkway, Gatlinburg, TN 37738, USA.
What nearby shopping options are available around Ben & Jerry's Gatlinburg?
Nearby shopping includes Fashion Paradise (clothing and jewelry store), Silver Tree Inc. (jewelry and fashion accessories), Old Town Gem Mine (arts and gifts shop), and Life According To Jake (flowers, clothing, and shopping).
Are there other ice cream or dessert shops near Ben & Jerry's in Gatlinburg?
Yes, Maddi Mae's Cafe and Creamery and Kilwin's are nearby ice cream shops offering additional sweet treats.
What nearby dining and entertainment options can I visit before or after enjoying ice cream at Ben & Jerry's?
Nearby options include Jason Aldean's Kitchen and Rooftop Bar for American food and drinks, Boudicca's Celtic Pub for casual dining, and Gatlin's Escape Room Games for entertainment.
How can I stay updated with Ben & Jerry's Gatlinburg latest news and menu?
You can visit their official website, www.benjerry.com/gatlinburg, check their Facebook page, and follow their Pinterest, TikTok, and YouTube channels for updates.