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For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Gallatin, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 505 Hartsville Pike for the ultimate SONIC experience!
Customer experiences with service quality are mixed, with some praising friendly and fast service, while others report rude staff and order inaccuracies.
Food Freshness
Many customers appreciate the freshness and quality of the food, although there are complaints about cold or poorly prepared items.
Order Accuracy
There are frequent issues with order accuracy, including missing items and incorrect orders, leading to customer dissatisfaction.
Operational Issues
Customers have reported problems with the ordering system, including non-functioning order stations and inconsistent service hours.
SM
Sarah McGee
Feb 2, 2026
5.0
Fast service
BR
Brooke Russell
Jan 9, 2026
5.0
I stopped by this sonic while in town and they always have fresh food. I live in KY and the surrounding Sonics do not even compare to the Gallatin locations. I do not mind driving to this location when I want Sonic. My burger was great, fries cooked fresh, and the service was fantastic. Greeted with a smile. Thank you for fresh food and friendly service!! ❤
DN
Damien Noxx (NOXX)
Jan 3, 2026
1.0
Very disappointing service. They constantly forget utensils and napkins.
CC
Cathy Carr
Dec 31, 2025
1.0
I arrived at Sonic at 8:54 and was able to place my order on the app. The lights were on and the store appeared open. At 8:58, an employee came out to let me know they wouldn’t fill my order as they closed at 9 pm. The store did not have a mechanism to refund me for the $25 order. It is now on me to dispute the charge. Very disappointing.
WT
Wendy Taylor
Dec 26, 2025
5.0
Just had a breakfast burrito from this location and omg perfect!! Thank you !!