McDonald's

3.4
1114 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
990 Greensboro Dr, Gallatin, TN
37066, United States

Hours

Reviews

3.4
1,114 reviews
5 stars
357
4 stars
227
3 stars
227
2 stars
98
1 star
205

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality; some customers received fresh and hot meals, while others complained about old or improperly cooked food.

App and Hours Confusion

Customers experienced issues with the mobile app and discrepancies regarding store hours, leading to frustration and wasted trips.

Cleanliness

Several reviews highlighted cleanliness issues within the restaurant, including unpleasant odors and dirty tables.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary significantly.
  • BL
    Bethany Lee
    6 days ago
    2.0
    Its really frustrating when you get a mcchicken patty on your chicken biscuit. Waste of money
  • HH
    Holly Williams (Chris & Holly)
    Nov 1, 2025
    4.0
    We stopped in for a quick “fuel up” before heading to the movie theater where the popcorn costs more than my phone bill. We ordered two double cheeseburgers and a McChicken. Used the McDonald’s app — got the McChicken free with points (bless), and the double cheeseburgers were buy one, get one for a buck. So for UNDER $5 we secured more calories than a grown adult should consume in one sitting. Financially responsible? Absolutely. Nutritionally questionable? Also yes. The service was perfectly McDonald’s. Not rude. Not warm. Just fast and efficient — like they’re training for the drive-thru Olympics and you’re just the next lap. The McChicken tasted exactly like a classic McChicken should — comforting chaos. The double cheeseburgers? Surprisingly good. Honestly the food seemed as fresh as McDonald’s gets without being legally considered “farm to table.” We saved money, we ate too much, we survived just fine, and we will 100% be back to do it again.
  • TS
    Tommy Salami
    Nov 1, 2025
    1.0
    The app misbehaved. Went inside and it took them THIRTY MINUTES to solve my problem. No other customers in there. Not one "sorry", or any free dessert, or anything. The guy trying to figure out what went wrong using my phone had 3/4 inch long fingernails PACKED with dirt underneath. To say that I won't be back is an understatement; I will HOLD MY BREATH while I drive by from now on.
  • CW
    Cole Welham
    Oct 30, 2025
    1.0
    The hours and mobile app say the restaurant is open until midnight, but that’s apparently a lie. Pulled up at 10:55 and was told they don’t take mobile orders after 10, even though the app let me place one. I tried to ask if I can get the deal that I had used in the app and the girl got very short with me and told me they close in 5 minutes. So we just left. No food, and it’ll take up to a week to get a refund. Fix your store hours in Google and on your app.
  • DN
    Deidre Nevels
    Oct 16, 2025
    1.0
    this store is by far the worst one ive ever been to. they have no issue losing a guest with their horrible service. the employees standing on the line in the expeditor area eating ice, drinking drinks, and wont help a guest. you really need new management. I placed a mobile order because I work the next door over, and the app changed my order from mobile walk in to drive thru and refused to allow me to pick up inside because they would have to communicate to their window people that there wasnt a car there. so I just canceled my whole order and they were ok with that. how do you continue to build a business refusing to help a guest when the app glitches? which happens often. I order there daily, sometimes twice a day and now I will drive 15 minutes to the other store to keep from ever giving that store another penny of my money. now I have to wait 1 to 10 days to even get my money back. and I work 100 hours a week for my money. this store is a disgrace

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 990 Greensboro Dr, Gallatin, TN?

McDonald's at 990 Greensboro Dr, Gallatin, TN, is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Sunday through Thursday, and from 4:00 AM to 1:00 AM on Fridays and Saturdays.