McDonald's

3.4
1120 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
990 Greensboro Dr, Gallatin, TN
37066, United States

Hours

Reviews

3.4
1,120 reviews
5 stars
360
4 stars
227
3 stars
228
2 stars
98
1 star
207

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, such as cold or overcooked items, and incorrect orders.

Operational Hours

Customers expressed frustration over incorrect operating hours listed online, leading to wasted trips.

Cleanliness

Several reviews highlighted cleanliness issues within the restaurant, including unpleasant odors and dirty tables.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and friendly service during specific visits.
  • BB
    Bethany
    Dec 13, 2025
    1.0
    They really need to change the time they open on Google Maps . Says they open at 4am but they open at 5:30am . Very disappointed I wasn’t able to get food as a pregnant women just wanting food and a coffee early in the morning
  • AS
    Alan Scott
    Dec 5, 2025
    1.0
    Expensive, burnt, help is terrible worst McDonald’s ever
  • BL
    Bethany Lee
    Nov 18, 2025
    2.0
    Its really frustrating when you get a mcchicken patty on your chicken biscuit. Waste of money
  • HH
    Holly Williams (Chris & Holly)
    Nov 1, 2025
    4.0
    We stopped in for a quick “fuel up” before heading to the movie theater where the popcorn costs more than my phone bill. We ordered two double cheeseburgers and a McChicken. Used the McDonald’s app — got the McChicken free with points (bless), and the double cheeseburgers were buy one, get one for a buck. So for UNDER $5 we secured more calories than a grown adult should consume in one sitting. Financially responsible? Absolutely. Nutritionally questionable? Also yes. The service was perfectly McDonald’s. Not rude. Not warm. Just fast and efficient — like they’re training for the drive-thru Olympics and you’re just the next lap. The McChicken tasted exactly like a classic McChicken should — comforting chaos. The double cheeseburgers? Surprisingly good. Honestly the food seemed as fresh as McDonald’s gets without being legally considered “farm to table.” We saved money, we ate too much, we survived just fine, and we will 100% be back to do it again.
  • TS
    Tommy Salami
    Nov 1, 2025
    1.0
    The app misbehaved. Went inside and it took them THIRTY MINUTES to solve my problem. No other customers in there. Not one "sorry", or any free dessert, or anything. The guy trying to figure out what went wrong using my phone had 3/4 inch long fingernails PACKED with dirt underneath. To say that I won't be back is an understatement; I will HOLD MY BREATH while I drive by from now on.

Frequently Asked Questions About McDonald's

What are the regular opening hours of McDonald's at 990 Greensboro Dr, Gallatin, TN?

McDonald's at 990 Greensboro Dr, Gallatin, TN, is open daily from 4:00 AM to midnight, with extended hours until 1:00 AM on Fridays and Saturdays.

What are the drive-thru hours at this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Sunday through Thursday, and from 4:00 AM to 1:00 AM on Fridays and Saturdays.