McDonald's

3.4
2190 reviews
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Business Details

402 W Main St, Gallatin, TN
37066, United States
(615) 527-7187
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
402 W Main St, Gallatin, TN
37066, United States

Hours

Reviews

3.4
2,190 reviews
5 stars
708
4 stars
437
3 stars
402
2 stars
210
1 star
433

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiencing incorrect orders and long wait times.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and restrooms, with complaints about the overall cleanliness of the location.

Order Accuracy

A significant number of customers noted frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

While some customers enjoyed the food, there were complaints about cold, stale, or improperly prepared items.

Operational Issues

Customers expressed frustration over inconsistent hours of operation, particularly regarding the claim of being open 24 hours.
  • BS
    Beth Stout
    3 days ago
    1.0
    Zero stars, we went in and the manager was mopping so we proceeded to the kiosk to order,we'll she turned around and started backwards walking backwards, and my husband said "oh we're behind you" where she proceeded to ignore him and then bumped into him, didn't even look up just kept mopping. And so we went to the other side with the free kiosk where she then came over and mopped between the kiosk and the wall to the first set of seating where my husband's foot was and she said "excuse me" where she then proceeded to MOP HIS FOOT. we walked out worst manners ever.
  • KH
    Kenneth Hamilton
    Dec 26, 2025
    1.0
    Had to cancel my online order this morning. The staff wasn't prepared to serve and wasn't moving like they cared. Multiple cars in line had to leave.
  • CG
    Candace Gomez
    Dec 23, 2025
    1.0
    Took forever and the whole inside of the burger patties were red
  • MT
    MonicaD Tiller
    Dec 13, 2025
    1.0
    Worst service ever,rude people, stunk like septic horrible wouldn’t go back
  • FG
    Foose Goose
    Dec 12, 2025
    1.0
    It’s pretty obvious your “cook” is not throwing out the burger meat after the allowed wait time. That daily meat was probably sitting out for hours. You’re going to make people sick if you KEEP DOING THAT.
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Gallatin, TN?

McDonald's in Gallatin, TN, operates 24 hours every day, from Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including same day delivery and no-contact delivery.