McDonald's

3.4
2182 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
402 W Main St, Gallatin, TN
37066, United States

Hours

Reviews

3.4
2,182 reviews
5 stars
708
4 stars
433
3 stars
402
2 stars
211
1 star
428

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned issues with food quality, including cold or improperly cooked items, and missing components in orders.

Cleanliness

The restaurant's cleanliness was a common concern, with reports of dirty dining areas and unsanitary conditions.

Order Accuracy

Numerous customers experienced problems with order accuracy, often receiving incorrect items or missing food.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
  • RM
    Rylee Mcfarlin
    1 day ago
    1.0
    Literally says “open 24 hours” liessss 👎👎👎👎
  • NK
    Nic Kemp
    Nov 14, 2025
    1.0
    Completely messed up my order tonight. I ordered a #9 with cheese only and ended up with a spicy McChicken. Didn’t know it til I was almost home.
  • CW
    Caleb Whitlow
    Oct 22, 2025
    1.0
    If you order here use the app, if the app doesn't work just leave. Ordering at the counter will guarantee that your order will be wrong. They do not care and do not listen. Give up on McDonalds, it's horrible.
  • TP
    Timothy Paxson
    Oct 13, 2025
    3.0
    My kids love chicken nuggets and 20 chicken nuggets for like $7 and something is hard to beat
  • CB
    Care2da Bear
    Oct 2, 2025
    4.0
    Other than the drive-thru being backed up to the road, and it taking longer than it should have because more people should utilize the app for ordering so that things move along more quickly, which isn't the fault of any of the employees of this or any McDonald's, I had a pleasant experience. I was late for work even though I left early so that I could stop for my Pumpkin Iced Coffee for $1 at breakfast, but that's my fault. At least it was made correctly and tasted delicious!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Gallatin, TN?

McDonald's in Gallatin, TN, operates 24 hours every day, from Monday through Sunday.

Does this McDonald's location offer delivery services?

Yes, delivery is available 24/7 with options including same day delivery and no-contact delivery.