Business Details
About
Coffee ShopCafeTea RoomJuice ShopDutch Bros. Coffee
Dutch Bros Coffee has been all about you since '92! Our killer coffees, epic drinks and fun-loving Broistas are here to infuse your day with positive energy! We're also making a massive difference one cup at a time through our annual giveback campaigns and local charity events. Visit our website to learn more. Get up early, stay up late and change the world with Dutch Bros Coffee.
Details
- DeliveryNot available
- TakeoutAvailable
- DebitAvailable
- Mobile paymentsAvailable
Location
Hours
Reviews
4.5
246 reviews
5 stars
198
4 stars
20
3 stars
6
2 stars
8
1 star
14
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the friendly and attentive service from staff, with specific mentions of individual employees who provided exceptional experiences.
Drink Quality
While some customers enjoyed the drinks, there were several complaints about inconsistent quality, including drinks being too sweet or poorly made.
Order Efficiency
Customers noted issues with order accuracy and wait times, particularly with 'order ahead' options not being ready on time.
Atmosphere
The overall vibe of the location was described positively, with many customers appreciating the upbeat and friendly atmosphere.
Drive-Thru Experience
Several reviews highlighted problems with the drive-thru system, including confusion over order priority and long wait times.
- MVmike vaughanJan 1, 20265.0Very friendly and seems to enjoy their job. Ordered a tigers blood with reb bull
- JWJohn Hines (Wareagle_81)Dec 23, 20255.0I drive a truck and seen this amazing coffee shop on my way to another pickup. I really needed some coffee and breakfast. Stopped in here and the place was just absolutely amazing. They even gave me the sausage egg and cheese waffle for free. It’s very rare that I’m impressed with anything fast food or coffee but Dutch Bros is #1 I just wish I could give them 10 stars. 5 isn’t enough. Thank you to all the wonderful staff at DB for making this Alabama native feel welcome.
- MTMarissa TDec 16, 20251.0I’m a former Dutch Bros employee from Arizona, so I’m very familiar with the company’s focus on customer connection. Unfortunately, this location has been disappointing from a service standpoint. I’ve visited a few times and each experience has felt increasingly disengaged — minimal eye contact, little to no greeting, and on more than one occasion my order wasn’t confirmed at the window while the employee faced away talking to coworkers. I understand there’s a learning curve with expanding into a new state, but the coffee alone doesn’t make up for the lack of customer interaction. I’ve only been to this Tennessee location so far, so I hope future visits/other stores reflect more of the Dutch Bros experience I’ve known in the past.
- CFCarson FisherDec 5, 20251.0Terrible coffee o my goodness never again
- SGStuart GannNov 22, 20255.0Avery at the HWY 109 / Windsong DB Has GREAT customer service skills, she is always smiling, greeting, Thanking, And most of all checks to see if your drink was made the way you like it. You need An Avery at every DB we will go to this location just because of her! THANK YOU ! AVERY
Frequently Asked Questions About Dutch Bros Coffee
What sugar-free flavors do you offer?
Our sugar-free flavors include white chocolate, chocolate, caramel, vanilla, chocolate macadamia nut, hazelnut, irish cream, peppermint (seasonal), coconut, raspberry, peach and strawberry.
What drinks are caffeine-free?
We can handcraft our classic espresso drinks (mocha, latte, breve) using decaffeinated espresso! Our Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades are caffeine-free options to fuel your day! Check out our menu for a full list or ask your broista for recommendations!
What flavors do you offer?
Flavors offered at most locations include almond (orgeat), banana, blackberry, blue raspberry, cane sugar syrup, chocolate macadamia nut, cinnamon, coconut, creme de menthe, cupcake, hazelnut, Irish cream, kiwi, lime, orange, passionfruit, peach, pomegranate, red raspberry, ruby red grapefruit, salted caramel, strawberry, vanilla, watermelon, pineapple, white chocolate, chocolate and caramel.
Do I get a free drink on my birthday?
We’d love to celebrate your birthday with you! Download the Dutch Bros™ app to receive a free drink reward on your birthday! If you don’t have the app, let your broista know!
Where can I find Dutch Bros stickers?
We offer a free sticker, while supplies last, with every drink purchased on the first Wednesday of every month at all of our shops!
What is the difference between a shake and a freeze?
A Dutch Shake is our take on a classic shake. A Dutch Freeze® is a blended coffee drink!
What forms of payments do you accept?
We accept cash, all major credit cards and Dutch Bros gift cards, Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, and PayPal! Be sure to check with your local shop to see if they accept personal checks!
What kids drinks do you offer?
Kiddos love our Not-so-Hots®, Sparkling Sodas, Dutch Shakes and Smoothies!
What's the age requirement to work at a Dutch Bros?
Company-wide, our minimum age requirement is 16; however, each location is locally operated and some areas may have additional age requirements in place. We encourage you to check in with the broistas at your local stand for more information!
What are your hours?
Our business hours vary by location. For more information, please visit the Dutch Bros location page on our website.
What's the phone number for my local Dutch Bros shop?
Our shops don’t have phones—we'd rather speak with you face-to-face at the window!
Do you deliver?
While third-party businesses may offer delivery, Dutch Bros itself doesn't. We believe you'll get the highest quality drink and best experience when you swing by one of our locations!
Where can I buy gift cards?
Gift cards are available at any of our locations, as well as on our website!
Can I just show my ID for a free birthday drink?
Our birthday drinks are now part of the rewards on our app! Download the app to get the free drink- we can’t wait to celebrate with you!
Can I purchase Dutchwear apparel?
We’ve decided to focus on what we do best - serving up awesome drinks, creating genuine connections at the window and giving back to our communities! That means we’re stepping away from offering DutchWear to our customers. You’ll still be able to buy coffee and drinkware on our website, which may occasionally offer a few surprises!
Can I buy stickers?
We’re not selling stickers anymore! Stop by your local shop the first Wednesday of every month for a Sticker Drop! You can now also earn App Stickers through the Dutch Bros app! Download to see which stickers are available to you!
Can I print a digital gift card and give it as a gift?
We recommend purchasing our IRL Gift Cards if you want to give something physical!
How do I earn points?
It’s easy! Collect 3 points for each dollar you spend at a shop, and there’s no limit to how many you can earn!
Can I still get points if I forgot my phone?
We hate when that happens! If you ever forget your phone, just give your broista your phone number, and you’ll earn the points. Unfortunately, we won't be able to issue points for past purchases unless you snag a receipt and email it to us.
Can I customize my drink?
Yes, our broistas are always happy to make any drink the way you’d like!
Can I place my drink order over the phone?
We aren’t able to take drink orders over the phone, but we’re excited to serve you! Don’t let our long lines fool you - we'll get your favorite drink to you as quickly as possible!
Can I apply more than once?
You can only apply once to each location! To follow up on an application, please swing by and check in with your local broistas!
Can I still customize my drink through Order Ahead?
We'd love to customize your drink the way you want, so you can definitely make your usual customizations when ordering ahead! If you have a particularly creative order, or enjoy a cold pour, we recommend ordering your drink at the shop so your broista can get it just right.
What are the operating hours of Dutch Bros Coffee at 1012 Westgate Dr, Gallatin?
Dutch Bros Coffee is open from 5:00 AM to 10:00 PM Monday through Thursday and Sunday, and from 5:00 AM to 11:00 PM on Friday and Saturday.
Can I use mobile payment options at Dutch Bros Coffee?
Yes, Dutch Bros Coffee accepts Apple Pay, Apple Cash, Samsung Pay, Google Pay, Venmo, PayPal, as well as cash and major credit cards.
Does Dutch Bros Coffee offer caffeine-free drink options?
Yes, caffeine-free options include decaffeinated espresso drinks, Hot Cocoa, Shakes, Smoothies, Sparkling Sodas, and Lemonades. You can ask your broista for more recommendations.
Is it possible to order Dutch Bros Coffee for pickup or delivery?
Dutch Bros Coffee offers curbside pickup but does not provide direct delivery. Third-party services may offer delivery.
Do Dutch Bros Coffee locations have drive-thru service?
Yes, many Dutch Bros Coffee locations, including the one at 1012 Westgate Dr, offer a drive-thru service.
How can I earn rewards points at Dutch Bros Coffee?
You earn 3 points for each dollar spent at Dutch Bros Coffee, with no limit to the points you can accumulate. Use the Dutch Bros app or provide your phone number at purchase to collect points.
Is there a free birthday drink available at Dutch Bros Coffee?
Yes, by downloading the Dutch Bros app, you can receive a free drink reward on your birthday. You can also let your broista know if you don't have the app.
What nearby dining options are available around Dutch Bros Coffee at 1012 Westgate Dr?
Nearby dining options include Raise the Roost (chicken restaurant), Wingstop (chicken wings and restaurant), Cinnaholic (desserts), MOOYAH Burgers, Fries & Shakes, Tropical Smoothie Cafe (smoothie and health food), Agaves 109 (Mexican restaurant), and Japan House II (Japanese restaurant). These spots offer great choices for meals before or after your visit to Dutch Bros.
Are there any nearby services customers might find useful when visiting Dutch Bros Coffee?
Yes, nearby services include Fast Pace Health Urgent Care, Advance Auto Parts, UPS Access Point location, Ideal Dental, Valvoline Instant Oil Change, The Joint Chiropractic, and The Noire Nail Bar. These can be convenient for customers running errands or appointments in the area.
What nearby shopping and convenience options are available near Dutch Bros Coffee?
Near Dutch Bros Coffee, you'll find 7-Eleven convenience store, Publix Super Market at The Shops at Windsong for grocery needs, Pet Supplies Plus for pet products, and Twelve Corners Nursery for plants and landscaping. These locations are convenient for quick stops before or after enjoying your Dutch Bros beverage.