Business Details
About
Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.9
717 reviews
5 stars
351
4 stars
155
3 stars
86
2 stars
43
1 star
82
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported slow service, inattentive staff, and rude interactions, particularly during busy hours.
Cleanliness
Multiple reviews highlighted unsanitary conditions, including dirty tables and the presence of pests.
Food Quality
While some customers enjoyed the food, many expressed disappointment with incorrect orders, poor food quality, and inconsistent portion sizes.
Positive Experiences
A number of customers praised specific staff members for their friendliness and helpfulness, as well as enjoying the ice cream offerings.
Management Concerns
Several reviews pointed to poor management practices, including lack of staff training and inadequate response to customer complaints.
- AJAndrew JacksonNov 4, 20251.0Don’t eat here, they’ll give you bad food and if the manager “Vennea” is working she won’t give you a replacement or a refund even you you have the entire order and receipt in hand. Will never eat here again.
- TPTimothy PaxsonSep 25, 20255.0Decent place to eat, good desserts
- LALadonna Alcorn-FonsecaSep 9, 20255.0Kinyoshie was very helpful and super nice! The restaurant was clean and the food was great.
- BSBrooklynn ShrumSep 6, 20251.0No one in line and still took over 30 mins to get a blizzard.
- JHJ & C HendersonSep 5, 20252.0This must be the most unorganized establishment I have ever been to. Food is average at best. Service is horrible… wait is forever if they remember to make your meal.
Frequently Asked Questions About Dairy Queen Grill & Chill
What type of food and treats does Dairy Queen Grill & Chill in Gallatin, TN offer?
Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and ice cream cakes.
What are the operating hours for Dairy Queen Grill & Chill on weekdays?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Friday.
Is Dairy Queen Grill & Chill in Gallatin open on major holidays?
No, it is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
What amenities and services are available at Dairy Queen Grill & Chill?
The location offers drive-thru, outdoor seating, free Wi-Fi, booster seats, high chairs, restrooms, wheelchair accessibility, and family-friendly seating.
Can I order food online from Dairy Queen Grill & Chill?
Yes, you can order food for pickup online through their website.
Where is Dairy Queen Grill & Chill located in Gallatin, Tennessee?
It is located at 672b Nashville Pike, Gallatin, TN 37066-3196, United States.
How can the nearby First Horizon Bank assist customers visiting Dairy Queen Grill & Chill?
Customers can conveniently access banking services or ATMs at First Horizon Bank nearby when visiting Dairy Queen.
What are some nearby fast food options other than Dairy Queen Grill & Chill?
Nearby fast food restaurants include KFC and Popeyes® Louisiana Kitchen, great alternatives if you're looking for chicken options near Dairy Queen.
Are there any car wash services near Dairy Queen Grill & Chill?
Yes, Screaming Eagle Express Car Wash and Champion Car Wash are nearby and offer auto detailing and car wash services.
Is Dairy Queen Grill & Chill family-friendly and accommodating to children?
Yes, the restaurant is family-friendly, provides booster seats and high chairs, and welcomes children.