Arby's

3.9
688 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
307 E Main St, Gallatin, TN
37066, United States

Hours

Reviews

3.9
688 reviews
5 stars
318
4 stars
167
3 stars
95
2 stars
40
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and unprofessional behavior.

Food Quality

Many customers reported issues with food quality, including cold meals, incorrect orders, and unsanitary conditions.

Cleanliness

While some noted cleanliness in the dining area, others reported unsanitary practices among staff.

Service Speed

Several reviews mentioned slow service times, particularly in the drive-thru, leading to customer frustration.

Product Availability

Customers frequently complained about items being out of stock or unavailable, impacting their overall experience.
  • BS
    Beth Stout
    Jan 3, 2026
    1.0
    The guy working front line tonight is touching the fries without gloves on. And they didnt even make our order they cleared it and had to be reminded that they were still needed
  • KK
    Kris
    Dec 18, 2025
    4.0
    The 4 Stars was for them being out of sauce cups. Once I mentioned it, they did give me something to hold sauce in. And it was good!
  • TB
    Tiffany Battle
    Dec 6, 2025
    1.0
    Ordered a meal for dine in this afternoon. Employee that took my order was rude. Manager was unapproachable. Got my meal, as I was sitting there I was staring out window to parking lot. I noticed a male walking in holding a box of cheezit crackers. He proceeded to lick each finger as he entered building. The mortifying part, is that he is an employee and proceeded to go behind counter, begin serving food without washing hands.The roast beef on sandwich was extremely pink with green spots on it.
  • DM
    Donna Mattingly
    Dec 4, 2025
    1.0
    I ordered on line when I finally got my food it wasn't worth eating it was cold and the tea I had to pour down the drain it tasted like cigarettes was mixed in it one drink and I was gagging. The driver was supposed to hand the order to me I kept waiting for the person to call me so I could let them in the building call never came finally 20 minutes later. I got a text saying that my order was delivered. I looked outside my door there it set. This is very wrong. I can't get the Arby's to answer the phone call. I'm very upset about this.
  • MC
    Morgan Cafaro
    Oct 31, 2025
    5.0
    Had roast beef sandwich,curly fries. ( not too good. Cold)