Arby's

4.2
717 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1019 Nashville Pike, Gallatin, TN
37066, United States

Hours

Reviews

4.2
717 reviews
5 stars
383
4 stars
181
3 stars
85
2 stars
30
1 star
38

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently praised the friendly and polite staff, highlighting exceptional service experiences.

Food Quality

While many enjoyed the food, there were complaints about inconsistencies in food temperature and presentation, with some items not matching expectations.

Cleanliness

The restaurant was noted for being clean and well-maintained, contributing positively to the dining experience.

Order Accuracy

Several reviews mentioned issues with incorrect orders, leading to customer frustration.

Speed of Service

Service speed varied, with some customers experiencing long wait times, particularly in the drive-thru.
  • SZ
    Steve Zmuda
    6 days ago
    4.0
    When fresh - always Delish!
  • NW
    Nathan Wagner
    Dec 26, 2025
    1.0
    Waited 15 min to be helped at the counter in an empty store
  • AR
    Abel Rochwarger
    Nov 23, 2025
    4.0
    1st time ever to Arby's. Ben's attention and dedication is exceptional. Why Food ⭐️⭐️⭐️⭐️ instead of ⭐️⭐️⭐️⭐️⭐️? Because the picture in the wall's menu have between 3-to-4 times the amount of meat in the real sandwich... Deserves a lonely one ⭐️. Having said this... the Steak Nuggets are E X C E L L E N T and achieved the other ⭐️⭐️⭐️. The place is clean, and quiet... nobody in, all drive-thru pickups. Returned the next day for mo'Steak Nuggets + Potato Cakes... A combination with a place in Heaven. Dunno if I will adventure another sandwich... perhaps just to take and post pictures of the menu vs. the real thing, but will definitely return for Steak Nuggets + Potato Cakes.
  • __
    __
    Oct 22, 2025
    2.0
    Sat in drive through for almost a half hour and didn't get my entire order after being "pulled forward" to wait on a single french dip and fries for 20 minutes. Second time this has happened. Waited almost a year to go back after it happened the first time. I'll be going to a different location if I ever go again.
  • TH
    Terry Hoffman
    Oct 16, 2025
    5.0
    Good food and great service