Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
The drive thur staff is always on point with service and quick.
BB
Blue Boi
3 days ago
1.0
Kids’ meals are supposed to be bright—little boxes of happiness with cartoon mascots and plastic toys—but something about them feels… off. The portions are too small, like echoes of something that used to be whole. The colors are too cheerful, almost forced, like a smile that doesn’t quite reach the eyes.
You sit there looking at it—the tiny burger, the handful of fries—and it feels less like a meal and more like a memory. Something unfinished. Something that belonged to someone who isn’t here anymore. The silence around it gets loud if you let it.
It’s strange how food meant for the young can feel so hollow. Like it’s trying to preserve a moment that’s already gone. You don’t just eat it—you remember things you didn’t mean to.
And when it’s over, all that’s left is the empty box… and the feeling that it was never really about the food at all.
NA
Nicole Anderson
4 days ago
1.0
I had a really disappointing experience at McDonald’s today. My order was made incorrectly, and when I brought it to their attention, the employee refused to fix it.
I asked to speak with a manager, and the same person who made the mistake claimed they were the manager and still would not resolve the issue. There was no attempt to correct the order or offer any kind of customer service.
Mistakes happen, but refusing to fix them and not providing proper management support is unacceptable. I hope this location improves its customer service and accountability.
DH
DONNIE HOGAN
Feb 24, 2026
1.0
Waited 30 mins for cold food becouse they are all focused on how many cars they can get out of the drive-thru. Horrible service the runner just slams food on the counter yells a number while he's already bagging the next drive thru order. Put out 10 orders in drive-thru to 1 in the packed lobby everyone waited at least 15 min. While I was sitting down waiting 30min for my order. Place is horribly ran.
WZ
Wayne Zeitner
Feb 22, 2026
5.0
I only needed a small cup of black coffee. Since I hate using a kiosk to place my order, I was so pleased with the gracious and professional young woman at the counter. She quickly got me my order, processed my cash payment, and wished me a wonderful day. Wowee.
What are the operating hours for McDonald's at 653 Frazier Dr in Franklin, TN?
McDonald's is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.
Does McDonald's offer drive-through service?
Yes, McDonald's has a drive-through open daily from 4:00 AM to 11:00 PM, and until midnight on Fridays and Saturdays.
Can I order delivery from McDonald's?
Yes, delivery is available daily from 5:15 AM to 11:45 PM via their online ordering platform.
What delivery and pickup services does McDonald's provide?
McDonald's offers curbside pickup, standard delivery, same-day delivery, and no-contact delivery options.
How can I place an order using McDonald's mobile app?
You can download the McDonald's app from the Apple App Store or Google Play store and place your order easily.
What payment methods are accepted at McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Is WiFi available at the McDonald's on Frazier Dr?
Yes, WiFi is available for customers at this McDonald's location.
Are there nearby places to visit around McDonald's at Frazier Dr?
Yes, nearby places include Old Chicago (pizza restaurant), Dunkin' (coffee shop), Regions Bank, Tropical Smoothie Cafe, and Chipotle Mexican Grill.
Can I combine a visit to McDonald's with shopping or entertainment nearby?
Yes, nearby you can shop at furniture stores like Sleep Number and Bassett of Cool Springs, enjoy music events at Eduardo Hutchinson, Realty One Group - Music City, or visit the Kids Kingdom Drop in Day Care.
What dining options are near this McDonald's location for a variety of tastes?
Nearby dining options include Mediterranean at Pita Way, Hawaiian at Poke Bros, American cuisine at Sperry's Restaurant - Cool Springs, and coffee and donuts at Dunkin'.
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