Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Mixed reviews on food quality, with some customers praising freshness while others reported cold or poorly prepared items.
Customer Service
Customer service experiences varied widely; some praised friendly staff while others reported rudeness and inefficiency.
Operational Issues
Frequent complaints about long wait times, drive-thru service issues, and inconsistent hours of operation.
Cleanliness
Generally positive remarks about cleanliness, though some reviews mentioned unsanitary conditions.
Value
Customers appreciated the value of menu items, particularly the Biggie Bag, but some felt prices were too high for portion sizes.
KS
Kameron Snow
1 day ago
5.0
Ok, this is the best Wendy's in the region.
We have one near our house and it always...leaves something to be desired.
Not so with this location.
The Frosty was freezing.
The burgers were juicy.
The fries were crispy.
And the kids meal toys were actually different (I mean c'mon people, two preschoolers can only get the same Wendy's toy do many times before they stage a revolt.)
I'll happily drive 20 minutes to this location over the one that's 5 minutes away.
Take what you will from that.
I'm just a guy with a family who loves Frosties (Frostys?)
SW
Sarah Westmoreland
Jan 1, 2026
3.0
The fries were cold
BE
Becky Estabrook
Dec 28, 2025
5.0
Good food, fast service and always get it right!
JJ
Jen
Dec 7, 2025
3.0
Chicken sandwiches tasted either freezer burnt or that they had been cooked and reheated several times...salad was good but forgot the dressing. Staff was friendly.
SS
Shearae Simpson
Nov 28, 2025
5.0
My food has always been fresh and hot from this establishment. The food's so good here, you'd be ready to put your mother through the door. 😆😆😆 I licked my fingers and smacked, just shameful lol won't get this anywhere else 😢😢😢. I love the larger dipping cups and that signature sauce, chef's kiss 🤌🏽
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the regular operating hours for Wright’s at 2050 Mallory Lane in Franklin, TN?
Wright’s is open Monday through Friday from 7:00 AM to midnight, and on Saturdays and Sundays from 8:00 AM to midnight.
Does this Wendy's location offer a drive-thru service?
Yes, Wendy's at 2050 Mallory Lane has drive-thru service available during its regular operating hours.
Can I order food online or through an app from this Wendy's?
Yes, you can order online at order.wendys.com or via the Wendy’s mobile app, available on the Apple App Store.
Does Wendy's at 2050 Mallory Lane serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuit and classic sandwiches, coffee, and sides.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, cash, Discover, Mastercard, and Visa payments.
Is delivery service available from Wendy's at this Franklin, TN location?
Yes, delivery is available where offered. Check the Wendy’s app or order.wendys.com by entering your delivery address to confirm availability.
How can I contact Wendy's at 2050 Mallory Lane for questions or feedback?
You can contact Wendy’s customer care via live chat on their contact page, call 888-624-8140, or reach the store directly at (615) 472-8897.
Are there nearby banks where I can withdraw cash before visiting Wendy's?
Yes, there are several U.S. Bank locations and ATMs near Wendy’s at 2050 Mallory Lane, including the U.S. Bank and multiple U.S. Bank ATMs.
What nearby services can I visit along with Wendy's at 2050 Mallory Lane?
Nearby services include the UPS Access Point location and The UPS Store 2891 for shipping and printing needs, plus wild Sage Studio for salon services.
Are there other fast food options near this Wendy's for variety?
Yes, nearby fast food options include Jack in the Box and Jersey Mike's Subs, offering additional choices for quick meals.