Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
905 reviews
5 stars
365
4 stars
180
3 stars
97
2 stars
61
1 star
202
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor handling of orders.
Food Quality
Food quality is inconsistent; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared items.
Wait Times
Long wait times reported in drive-thru and for dine-in orders, with some customers experiencing delays even with few patrons present.
Cleanliness
Generally positive feedback on cleanliness of the restaurant and bathrooms, though some customers noted unsanitary conditions.
Operational Issues
Frequent complaints about the restaurant being closed early or not responding to drive-thru orders, leading to customer frustration.
- GGGallOct 27, 20254.0You can't beat the value of the double stack $5 biggie bag. Double cheeseburger, fries, nuggets, and a drink !
- DSDANIEL SCHAGEROct 24, 20255.0Wendy is the only girl that makes a lip smackin, smile crackin, whack-a-lackin, double cheese burger. Get some! Only in America.
- DEDave EzellOct 12, 20255.0I always go here when I’m wanting my Wendy burger. The food is fresh and never disappoints.
- EBEmily BrowningOct 4, 20251.0came before they closed and the drive thru workers ignored us even though we could see them inside. if it’s a staffing issue than management or corporate needs to figure it out or let them close earlier.
- FRFatima RizoSep 28, 20251.0We had a pretty simple order… We ordered with employee for dine in, employee put everything right on the receipt but while taking the order kept getting distracted… it looked like they had enough people working the shift , it was a not busy during whole duration of our stay, yes some customers but as someone who worked in the industry IT WAS NOT EVEN a bit busy it was probably 5 customers in total if lucky 7…my folks ordered two Dave’s combo meals, plus a baked potato , and I jsut ordered tenders on a separate order …. They were not calling out the number or name and there was only the two burgers and one fry sitting in the counter for a good 10-15 minutes before they decided to add the other fry and got upset my dad got up right away to grab it because the entrees and one of the fry was already cold enough… then I waited about 10 more minutes after I saw a potato I ordered get given to another customer , and then I came up and asked and she tried to give me one that I didn’t order, and then went to grab tenders and said it’ll be a sec , so I just took the tenders cause I was starving … we waited about 15 more minutes and my dad got up to ask what was taking so long and she said jsut a few more minutes , 10 minutes goes by and they finally bring me my potato…I did not get a simple sorry for the wait , or anything … I should have asked for a refund , because that’s just not right … but I was trying to be patient, I am not typically the one the give bad reviews but I miss old Wendy’s , the people who are working now do NOT want to work so why try ?
Frequently Asked Questions About Wendy's
Is #644 Cool Springs Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Franklin, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Franklin, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (615) 472-8897.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does #644 Cool Springs Wendy’s serve breakfast?
Yes, this Wendy’s location in Franklin, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the regular operating hours for Wright’s at 2050 Mallory Lane in Franklin, TN?
Wright’s is open Monday through Friday from 7:00 AM to midnight, and on Saturdays and Sundays from 8:00 AM to midnight.
Does this Wendy's location offer a drive-thru service?
Yes, Wendy's at 2050 Mallory Lane has drive-thru service available during its regular operating hours.
Can I order food online or through an app from this Wendy's?
Yes, you can order online at order.wendys.com or via the Wendy’s mobile app, available on the Apple App Store.
Does Wendy's at 2050 Mallory Lane serve breakfast?
Yes, this Wendy's location serves breakfast including combos, croissants, biscuit and classic sandwiches, coffee, and sides.
What payment methods does Wendy's accept at this location?
Wendy's accepts American Express, cash, Discover, Mastercard, and Visa payments.
Is delivery service available from Wendy's at this Franklin, TN location?
Yes, delivery is available where offered. Check the Wendy’s app or order.wendys.com by entering your delivery address to confirm availability.
How can I contact Wendy's at 2050 Mallory Lane for questions or feedback?
You can contact Wendy’s customer care via live chat on their contact page, call 888-624-8140, or reach the store directly at (615) 472-8897.
Are there nearby banks where I can withdraw cash before visiting Wendy's?
Yes, there are several U.S. Bank locations and ATMs near Wendy’s at 2050 Mallory Lane, including the U.S. Bank and multiple U.S. Bank ATMs.
What nearby services can I visit along with Wendy's at 2050 Mallory Lane?
Nearby services include the UPS Access Point location and The UPS Store 2891 for shipping and printing needs, plus wild Sage Studio for salon services.
Are there other fast food options near this Wendy's for variety?
Yes, nearby fast food options include Jack in the Box and Jersey Mike's Subs, offering additional choices for quick meals.