Wendy's

3.5
913 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
2050 Mallory Lane, Franklin, TN
37067, United States

Hours

Reviews

3.5
913 reviews
5 stars
372
4 stars
180
3 stars
99
2 stars
61
1 star
201

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others reported cold or poorly prepared items.

Customer Service

Customer service experiences varied widely; some praised friendly staff while others reported rudeness and inefficiency.

Operational Issues

Frequent complaints about long wait times, drive-thru service issues, and inconsistent hours of operation.

Cleanliness

Generally positive remarks about cleanliness, though some reviews mentioned unsanitary conditions.

Value

Customers appreciated the value of menu items, particularly the Biggie Bag, but some felt prices were too high for portion sizes.
  • KS
    Kameron Snow
    1 day ago
    5.0
    Ok, this is the best Wendy's in the region. We have one near our house and it always...leaves something to be desired. Not so with this location. The Frosty was freezing. The burgers were juicy. The fries were crispy. And the kids meal toys were actually different (I mean c'mon people, two preschoolers can only get the same Wendy's toy do many times before they stage a revolt.) I'll happily drive 20 minutes to this location over the one that's 5 minutes away. Take what you will from that. I'm just a guy with a family who loves Frosties (Frostys?)
  • SW
    Sarah Westmoreland
    Jan 1, 2026
    3.0
    The fries were cold
  • BE
    Becky Estabrook
    Dec 28, 2025
    5.0
    Good food, fast service and always get it right!
  • JJ
    Jen
    Dec 7, 2025
    3.0
    Chicken sandwiches tasted either freezer burnt or that they had been cooked and reheated several times...salad was good but forgot the dressing. Staff was friendly.
  • SS
    Shearae Simpson
    Nov 28, 2025
    5.0
    My food has always been fresh and hot from this establishment. The food's so good here, you'd be ready to put your mother through the door. 😆😆😆 I licked my fingers and smacked, just shameful lol won't get this anywhere else 😢😢😢. I love the larger dipping cups and that signature sauce, chef's kiss 🤌🏽

Frequently Asked Questions About Wendy's

Is #644 Cool Springs Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the regular operating hours for Wright’s at 2050 Mallory Lane in Franklin, TN?

Wright’s is open Monday through Friday from 7:00 AM to midnight, and on Saturdays and Sundays from 8:00 AM to midnight.