Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
844 reviews
5 stars
338
4 stars
211
3 stars
110
2 stars
51
1 star
134
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, particularly at the drive-thru.
Order Accuracy
Frequent complaints about incorrect orders and missing items, with some customers expressing frustration over having to return for corrections.
Food Quality
Mixed reviews on food quality; some customers received cold or stale food, while others praised freshness.
Cleanliness
Reports of unsanitary conditions in the dining area and issues with staff cleanliness.
Staff Attitude
Several reviews highlighted negative attitudes from staff, impacting the overall customer experience.
- MKMike KrajnakNov 14, 20253.0Its food
- ANaddyson nixonOct 25, 20251.0The girl at the window obviously hates her job - she made that evident at the intercom and the window.... don't know how she still has a job here honestly with her dreadful attitude
- PEPhilip EdwardsOct 21, 20255.0I love using the app
- SSShanitaOct 12, 20251.0Nadiya has a NASTY DO NOT WORK IN PUBLIC ATTITUDE! I was missing items, cold food, NASTY ATTITUDE FROM NADIYA! She has 0 customer service skills. No hospitality, willing to be coached, does not listen to customers, body language, and again her attitude is very ugly. I'LL NEVER GO BACK. The food also tasted like leftovers for the homeless.
- ARashley richOct 4, 20254.0Service is good but almost always out of baked potatoes and not the slightest care in the world(most of the staff is good and kind) But allso don't always make the sandwich the way one requested it (like no lettuce or tomato) amd they quickly walk away from you to ignore what you said about it. Takes alot of back and forth to get it resolved. Overall good service.
Frequently Asked Questions About Wendy's
Is Franklin 96 Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Franklin, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Franklin, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (615) 721-7107.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Franklin 96 Wendy’s serve breakfast?
Yes, this Wendy’s location in Franklin, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the opening hours for the drive-through at Wendy's in Franklin, TN?
The drive-through at Wendy's in Franklin, TN is open daily from 6:00 AM to 1:00 AM.
Is the Wendy's at 1313 Murfreesboro Road in Franklin currently open?
Yes, this Wendy's location is currently open and serving customers.
Does this Wendy's location serve breakfast?
Yes, the Wendy's in Franklin, TN serves breakfast, including combos, sandwiches, coffee, and sides.
What payment methods are accepted at Wendy's in Franklin, TN?
Accepted payment options include American Express, Cash, Discover, Mastercard, and Visa.
Can I order food online or through an app from this Wendy's location?
Yes, you can order online at order.wendys.com or via the Wendy's mobile app available on the Apple App Store.
Where can I find the menu and nutritional information for Wendy's Franklin, TN?
Menu and nutritional information are available on Wendy's official menu website and mobile app, which show prices and allergen details for this location.
What nearby places can I visit before or after dining at Wendy's Franklin?
Nearby places include Hardee's for more fast food options, Quality Inn and Candlewood Suites for accommodations, and White Bison Coffee for a café experience.
Are there any hotels near Wendy's at 1313 Murfreesboro Road for visitors?
Yes, Quality Inn and Candlewood Suites Nashville - Franklin are nearby and offer accommodation options for visitors.
How can nearby transit or local businesses help me find or visit Wendy's in Franklin?
Local businesses like the AT&T Store and nearby restaurants like Smoothie King and KFC can serve as landmarks to help you find Wendy's on Murfreesboro Road.
Where can I find information about careers or hiring at this Wendy's location?
To check job openings at this Wendy's location or nearby, visit the Wendy's Careers page and search by Franklin, TN.