Business Details
About
Fast Food RestaurantRestaurantAmerican RestaurantChicken RestaurantIce Cream ShopHot Dog RestaurantBreakfast RestaurantBurger JointRestaurant Delivery Service
For more than 60 years, SONIC, America’s Drive-In has built the ultimate dining experience with our drive-in restaurants and we proudly serve our guests in Franklin, TN. We did it by sticking to what made drive-ins so popular in the first place: made-to-order American classics, signature menu items, and speedy service from friendly Carhops full of fun and personality. Cruise on over to us at 1505 Murfreesboro Road for the ultimate SONIC experience!
Location
Hours
Reviews
4.1
1,014 reviews
5 stars
559
4 stars
230
3 stars
113
2 stars
36
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Issues
Multiple customers reported rude and impatient service from staff, particularly during order taking.
Order Accuracy
There were frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Speed of Service
Some customers praised the quick service, while others experienced long wait times, indicating inconsistency.
Food Quality
Feedback on food quality was mixed, with some enjoying specific items like breakfast burritos, while others reported cold or poorly prepared food.
Management Response
Customers expressed disappointment with management's handling of complaints, particularly regarding safety and service issues.
- JAJanice AanensonDec 24, 20255.0Quick meal that isnt greasy like some other chain fast food. It takes a little longer to get the food, but its worth it for the quality.
- AMAmy MangrumDec 15, 20255.0It's all good.
- CJChelsie JonesDec 6, 20251.0Josewey or however you say his name the Hispanic manager is extremely rude and very impatient when trying to take someone's order and if you don't speak within 3 seconds he disconnects from your stall. When I directly try to address the issue with him he was very immature and rude and was pretty much okay with me leaving him a negative review so here it is. Also the car hop with the brown hair that came into the white van which was me was also rude and walked off in the middle of conversation and then came back like nothing happened. These people in Franklin are like zombies and clueless, soulless human beings.
- SSSherry SiebertNov 22, 20255.0First time visiting from breakfast and it was very easy to order and the waitress brought the food within 5 to 10 minutes. Not a long wait at all.
- JBJosiah BabyokOct 31, 20255.0Good food