Panera Bread

4.1
513 reviews
Toasted Italiano & Balsamic Chicken Greens with Grains

About

CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCaterer
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Franklin is here with warmth and welcome. Panera Bread. Food as it should be.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Panera Bread
3046 Columbia Ave, Franklin, TN
37064, United States

Hours

Reviews

4.1
513 reviews
5 stars
271
4 stars
125
3 stars
51
2 stars
29
1 star
37

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the food, highlighting specific items like salads and soups, but there were complaints about incorrect orders and food quality issues.

Service Issues

Many reviews noted slow service, especially during busy times, and problems with order accuracy, leading to customer frustration.

Cleanliness

Several customers reported cleanliness issues within the restaurant, including dirty tables and unsanitary conditions.

Staff Friendliness

While some customers praised the friendly and helpful staff, others mentioned unprofessional behavior and lack of management oversight.

Stock Availability

Frequent complaints about the restaurant being out of popular items, including coffee and certain menu items, were noted, affecting customer satisfaction.
  • DF
    D F
    Oct 30, 2025
    5.0
    Food was excellent. They turned the fireplace on for us. Nice little quiet restaurant for dinner.
  • DS
    David Stolt
    Oct 4, 2025
    2.0
    Needs work. Bring back bearclaws
  • TS
    Tyler Stevens
    Sep 21, 2025
    1.0
    Pager didn’t work so food just sat there for a good while before I went to the counter. Looks like most the pagers are down….
  • LW
    Lindsey Warden
    Aug 17, 2025
    2.0
    The food is fine, I mean, it’s Panera, but I would have enjoyed my meal a lot more if the two guys working behind the pick-up area weren’t loudly joking about Tennesseans mispronouncing words and calling local people rednecks. You work in a restaurant in Tennessee, so these kinds of comments are probably better as inside thoughts, or at least held where all of your customers can’t clearly hear you. You chose to move and work here presumably, we didn’t force you to.
  • SS
    SM S (SMS)
    Aug 10, 2025
    5.0
    Great food and seems healthier than other options.

Frequently Asked Questions About Panera Bread

Does Panera Bread in Franklin accept reservations?

No, Panera Bread in Franklin does not accept reservations.

What are the daily operating hours of Panera Bread in Franklin?

Panera Bread is open from 6:00 AM to 9:00 PM Monday through Saturday and from 7:00 AM to 9:00 PM on Sundays.