McDonald's

3.5
1195 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1704 Galleria Blvd, Franklin, TN
37064, United States

Hours

Reviews

3.5
1,195 reviews
5 stars
457
4 stars
226
3 stars
194
2 stars
83
1 star
235

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Feedback indicated inconsistent food quality, with complaints about cold, stale, or incorrect items.

Cleanliness

Several reviews highlighted cleanliness issues, particularly in restrooms and dining areas.

Operational Hours

Customers expressed frustration over inconsistent operational hours, with many reporting that the location was closed during posted hours.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during their visits.
  • LE
    Lilia Erickson
    Nov 10, 2025
    1.0
    Customer service was terrible I do not recommend going here ever!!
  • GM
    Guillermo Moran
    Nov 6, 2025
    5.0
    Excelente muy buenooo
  • SV
    Scott Vaupel
    Oct 27, 2025
    1.0
    Does drive thru open at 5:00 or 5:10? Been there several times and had to leave before someone takes order
  • KM
    Kalai Mugilan
    Oct 10, 2025
    2.0
    Cheeseburger with bacon, it was so good, I returned on anotherdy, ordered two, only this time, they missed the bacon. It was odd. Jessica wore her name tag upside down, and she said, "I know" when I mentioned it and looked away. I miss my bacon! Not worth going back!
  • EA
    Ehren Addis
    Oct 5, 2025
    1.0
    Aggressive belligerent employees. One aggressively told me " I don't know how to do my job" to my back walking away after they messed up several things on an order and over charged an item. I questioned why they were throwing away my food. When asking the store manager, Denise, for an employee wearing a name, she refused to tell me or do anything. She couldn't communicate and had no respect or interest. The manager then told me and son behind our backs as we were leaving to "Never come back again". That's a negative manager escalating a toxic situations with customers. My son said she tried taking a picture of us leaving the parking lot. Complaint is going up to a district manager now since the franchise owner doesn't respond. Bless their hearts for bringing bottom of the barrel food service to Williamson County. Night and day from the friendly folks across the street at Taco Bell.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily starting at 4:00 AM, closing at 11:00 PM on weekdays and Sundays, and midnight on Fridays and Saturdays.