McDonald's

3.5
1209 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1704 Galleria Blvd, Franklin, TN
37064, United States

Hours

Reviews

3.5
1,209 reviews
5 stars
465
4 stars
226
3 stars
196
2 stars
84
1 star
238

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude or unhelpful staff, with several mentioning negative interactions with management.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and poor handling of order issues.

Food Quality

Mixed reviews on food quality, with some praising freshness while others reported cold or poorly prepared items.

Cleanliness

Concerns about cleanliness, particularly in restrooms and dining areas, were noted by multiple customers.

Speed of Service

Service speed varied significantly, with some praising quick service while others experienced long waits.
  • GH
    Glenys Hernandez
    Jan 5, 2026
    1.0
    🤮🤮🤮🤮🤮
  • CA
    Carla Ashley
    Dec 23, 2025
    1.0
    Placed an order in app on Thanksgiving day as their hours said they were open in app as well as on Google Maps... App said my order was being prepared. Arrived to store closed. When I requested a refund jn app, they said they’d be reaching out to the store Management for response. I waited for an update and when I followed up, I was told my request was closed due to no reply from me. Unsure why a reply on my end is needed when the store needs to address the concern.
  • AT
    Averi Thorne
    Dec 9, 2025
    1.0
    do NOT order uber eats/doordash/any delivery from this location.
  • SF
    Shane Ford
    Dec 5, 2025
    5.0
    Food was delivered in a timely manner with the great quality that you would expect from a mcdonald's
  • JG
    Joseph Gooding
    Nov 30, 2025
    2.0
    Food takes a long time, arrives cold, and the order is wrong. Get ignored at the counter while you try to get the correct food, despite each employee, including the manager, looking you in the eye. Exactly like every other McDonald's in 2025. Also, clean the bathroom, please.

Frequently Asked Questions About McDonald's

What are the regular operating hours of this McDonald's location?

This McDonald's is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily starting at 4:00 AM, closing at 11:00 PM on weekdays and Sundays, and midnight on Fridays and Saturdays.