Brand Certified
McDonald's
3.8(1586 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
1299 Hwy 96 E, Franklin, TN
37064, United States
Certified by McDonald's • Feb 22, 2026
(615) 790-7019
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.8
1,586 reviews
5 stars
652
4 stars
374
3 stars
272
2 stars
102
1 star
186
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect orders and missing items, particularly in drive-thru and mobile orders.
Service Speed
Feedback on service speed was mixed; some praised fast service while others experienced long wait times.
Food Quality
Food quality varied significantly, with some customers receiving fresh and hot meals, while others complained about cold or poorly prepared food.
Cleanliness
The restaurant was noted for cleanliness, especially in restrooms, but some customers reported unpleasant odors.
Staff Communication
Several reviews highlighted language barriers and communication issues with staff, affecting overall service experience.
- KUKwesi Utley1 day ago1.0So I went into this store at 1020 in order a sausage mcgriddle combo. Apparently the sausage mcgriddle combo doesn't exist anymore The lady Tracy in the drive through was extremely rude. I ask questions, and she act like she didn't have the time or the patients to explain anything to me. She completely stopped talking to me while I'm in the drive through. I had to go inside the store to get an explanation on the combo. She shouldn't be working in the drive through.Because she doesn't have any customer relations skills. Someone like that with a rude attitude.And a short, very short with customers when they have questions about the menu changes should not be working a drive through, tracy is rude and she needs to be demoted to a position that she's where she's not communicating with customers. I had to talk to the supervisor I'm pretty sure her name was Evelyn. She was nice. She explained what happen. I have no issues with her. But Tracy is a terrible worker. She needs to be retrained and somebody need to teach her customer relations. If she's going to be working the drive through terrible service
- AGAlondra Garcia4 days ago1.0Every time I get food from this location I’m always missing item
- MSMatthew S4 days ago2.0Went inside to order. This is a Spanish-only restaurant. (?) They have a designated English speaking employee who struggles but manages to get my food request. Food was McDonalds quality, just what you’d expect, but the atmosphere tells me something different and not good. What ever happened to the idea of Assimilation and learning the local language? For thousands of years, you travel to a foreign land and step #1 was learn the local language. All cultures around the globe did this. Assimilation; it’s basic respect.
- HDHolo DreamJan 18, 20264.0It’s McDonald’s, you pretty much get exactly what you expect. My kid loves it so that’s all I care about
- AEA Series of Strange EventsJan 16, 20261.0The did not display the menu at drive-through. We could only see the previous order on the screen. Not very helpful.
Frequently Asked Questions About McDonald's
What are the regular operating hours of McDonald's in Franklin, TN?
McDonald's in Franklin, TN is open daily from 4:00 AM to midnight for in-store service.
What are the drive-through hours at this McDonald's location?
The drive-through is available every day from 4:00 AM until midnight.
During what hours is delivery service available at McDonald's Franklin?
Delivery is available Monday through Wednesday and Sunday from 5:15 AM to 11:45 PM, and Thursday through Saturday from 5:15 AM to 12:45 AM.
What types of payment methods does McDonald's Franklin accept?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Can I order McDonald's online or via a mobile app?
Yes, you can order online at https://mcdonalds.order.online/business/-5579 or via the McDonald's app available on iOS and Android.
What pick-up and delivery service options are available at this McDonald's?
Options include curbside pickup, delivery, same-day delivery, and no-contact delivery.
Does this McDonald's location have a drive-thru?
Yes, this McDonald's features a drive-thru service available from 4:00 AM to midnight daily.
What are some nearby dining options close to McDonald's Franklin?
Nearby restaurants include IHOP for breakfast and brunch, Big Shake's Hot Chicken and Fish for southern-style dishes, Bar-B-Cutie for barbecue, Fayzanos Pizza for Italian, and Subway for sandwiches.
Are there any convenient nearby places for banking or ATMs near McDonald's Franklin?
Yes, you can find First Horizon Bank, First Tennessee Financial Center, First Citizens National Bank, as well as several ATMs like Coinme, BudgetCoinz Bitcoin ATM, and The Exchange Network nearby.
What nearby convenience and service locations might be useful when visiting McDonald's Franklin?
Nearby convenience stores and services include Circle K and MAPCO Mart gas stations, Top Hat Cleaners laundromat, Holiday Wine and Spirits store, and automotive services like Valvoline Instant Oil Change.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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