McDonald's

3.6
891 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
106 Hwy 96 W, Franklin, TN
37064, United States

Hours

Reviews

3.6
891 reviews
5 stars
341
4 stars
205
3 stars
148
2 stars
59
1 star
138

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, incorrect orders, and unprofessional staff behavior.

Cleanliness

Many reviews highlighted unsanitary conditions, particularly in the bathrooms and play areas, with some customers expressing concern over the overall cleanliness of the restaurant.

Food Quality

Feedback on food quality was mixed, with some customers enjoying their meals while others complained about stale or cold food.

Customer Experience

Several customers noted a lack of friendly service and a negative atmosphere, impacting their overall experience at this location.

Operational Efficiency

Customers frequently mentioned slow service and inefficiencies, particularly in the drive-thru and order accuracy.
  • EL
    Eric Ledieu
    2 days ago
    2.0
    Unfriendly and charges extra for sauce packet! Only one I’ve ever been charged for sauce.
  • SB
    Silas Brummett
    Nov 11, 2025
    1.0
    The young girl taking orders the last several times I've came through the drive through including today around 5:40pm, 11/11 has been incredibly rude with a very hostile tone. I wish I could say it was rare for this location. I just hope the manager sees this and makes changes
  • MG
    Mike The Mic Guy
    Oct 28, 2025
    4.0
    Been to this McDonalds a few times. Overall a good McDonald’s in this area. Have had my order messed up a couple times, but they’ve always promptly corrected it. I will say, this is one of the few McDonald’s I’ve been to where the food is actually FAST! Great service, decent food, pretty good prices.
  • HE
    H. Edward
    Oct 27, 2025
    1.0
    None of the sockets work!!!
  • BB
    Bubble Blasters
    Oct 11, 2025
    1.0
    I was lied to once again by the manager of this location. I told them that all of the McMuffins come with a Monopoly sticker and I showed them from McDonald's website that it did. I've gone to multiple location for breakfast, including this one, and received a Monopoly piece. They argued with me about this for a few minutes and brought me to what they called the "Costco," to which I explained it was a kiosk. They went to the menu items and it showed on their system that it included a Monopoly piece with what I ordered. She then began to say that it was what their owner told them. I asked them for the name of the owner and she told me there were three of them. I asked the name of the franchise and she told me she didn't know. There were three employees involved in this incident, included their manager Joanne. They had a lot of attitude about, but I chose to leave without continuing to argue with them. This is not the first incident of attitude from this location. Another time my daughter received a Happy Meal with NO toy. I told them what happened and they argued with me and told me there was nothing they could do about it. So my youngest daughter only got a meal and NO Happy with it. They have terrible customer service and this isn't in a ghetto area/location. I do not understand why this happens here any time someone has an issue. Obviously this franchise is a terrible one. My son, who has a 5.0 GPA and has a diverse sports portfolio, was going to apply to work here, but I will not let him. I would not want him to work for people like this.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 106 Hwy 96 W, Franklin, TN?

McDonald's is open from 4:00 AM to midnight Monday through Tuesday and Saturday, until 1:00 AM Wednesday, Thursday, and Sunday, and 5:00 AM to midnight on Friday.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Monday and Tuesday, 4:00 AM to 1:00 AM Wednesday, Thursday, and Sunday, 5:00 AM to midnight on Friday, and 4:00 AM to midnight on Saturday.