McDonald's

3.6
897 reviews
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Business Details

106 Hwy 96 W, Franklin, TN
37064, United States
(615) 790-1775
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
106 Hwy 96 W, Franklin, TN
37064, United States

Hours

Reviews

3.6
897 reviews
5 stars
343
4 stars
204
3 stars
148
2 stars
61
1 star
141

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude staff, slow service, and frequent order mistakes.

Food Quality

Many reviews mentioned cold or stale food, with some customers expressing disappointment in the overall quality.

Cleanliness

Several customers noted dirty dining areas and bathrooms, with some expressing concern over the cleanliness of the play area.

Customer Experience

Mixed feedback on the overall experience, with some praising fast service while others highlighted negative interactions with staff.
  • JP
    Jacob Pendleton
    5 days ago
    2.0
    50% food looks and tastes edible, 50% food looks and tastes like someone stepped on it with bare feet. Not into that at all. You’d think with this location they’d get people who actually care about the food, but no. Harsh reminder that McDonald’s is a real estate company first and restaurant second
  • WM
    Wanika martin
    Dec 23, 2025
    2.0
    I got 2 steak egg and cheese McMuffins. You would think they would be fresh because I got pulled up. Well they were warm and seasonless. Definitely don’t recommend that.
  • AT
    Annabel Turner
    Dec 17, 2025
    1.0
    couldn’t be bothered to add the whipped cream on my mobile order that i paid for. then slammed the window in my face before i could even say anything.
  • JJ
    jennapple
    Nov 30, 2025
    1.0
    Honestly every single time I go to this location they either mess something up or forget something or the fries are cold. Every single time
  • EL
    Eric Ledieu
    Nov 22, 2025
    2.0
    Unfriendly and charges extra for sauce packet! Only one I’ve ever been charged for sauce.
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Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 106 Hwy 96 W, Franklin, TN?

McDonald's is open from 4:00 AM to midnight Monday through Tuesday and Saturday, until 1:00 AM Wednesday, Thursday, and Sunday, and 5:00 AM to midnight on Friday.

What are the drive-thru hours for this McDonald's location?

The drive-thru is open from 4:00 AM to midnight Monday and Tuesday, 4:00 AM to 1:00 AM Wednesday, Thursday, and Sunday, 5:00 AM to midnight on Friday, and 4:00 AM to midnight on Saturday.