Brand Certified
McDonald's
3.6(898 reviews)
Certified by McDonald's • Feb 22, 2026
Business Details
106 Hwy 96 W, Franklin, TN
37064, United States
Certified by McDonald's • Feb 22, 2026
(615) 790-1775
Certified by McDonald's • Feb 22, 2026
http://www.mcdonalds.com/
Certified by McDonald's • Feb 22, 2026
About
Certified by McDonald's • Feb 22, 2026
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Certified by McDonald's • Feb 22, 2026
Hours
Certified by McDonald's • Feb 22, 2026
Reviews
3.6
898 reviews
5 stars
343
4 stars
206
3 stars
148
2 stars
61
1 star
140
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with many experiencing cold or poorly prepared items.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff and frequent order mistakes.
Cleanliness
The restaurant's cleanliness was frequently criticized, particularly in the bathrooms and play areas.
Atmosphere
The new layout and decor were noted as uninviting, lacking the warmth of previous designs.
Efficiency
Service speed was inconsistent, with some customers experiencing long wait times.
- JPJacob PendletonJan 7, 20262.050% food looks and tastes edible, 50% food looks and tastes like someone stepped on it with bare feet. Not into that at all. You’d think with this location they’d get people who actually care about the food, but no. Harsh reminder that McDonald’s is a real estate company first and restaurant second
- WMWanika martinDec 23, 20252.0I got 2 steak egg and cheese McMuffins. You would think they would be fresh because I got pulled up. Well they were warm and seasonless. Definitely don’t recommend that.
- JJjennappleNov 30, 20251.0Honestly every single time I go to this location they either mess something up or forget something or the fries are cold. Every single time
- ELEric LedieuNov 22, 20252.0Unfriendly and charges extra for sauce packet! Only one I’ve ever been charged for sauce.
- SBSilas BrummettNov 11, 20251.0The young girl taking orders the last several times I've came through the drive through including today around 5:40pm, 11/11 has been incredibly rude with a very hostile tone. I wish I could say it was rare for this location. I just hope the manager sees this and makes changes
Frequently Asked Questions About McDonald's
What are the regular opening hours for McDonald's at 106 Hwy 96 W, Franklin, TN?
McDonald's is open from 4:00 AM to midnight Monday through Tuesday and Saturday, until 1:00 AM Wednesday, Thursday, and Sunday, and 5:00 AM to midnight on Friday.
What are the drive-thru hours for this McDonald's location?
The drive-thru is open from 4:00 AM to midnight Monday and Tuesday, 4:00 AM to 1:00 AM Wednesday, Thursday, and Sunday, 5:00 AM to midnight on Friday, and 4:00 AM to midnight on Saturday.
Can I order McDonald's food for delivery and what are the delivery hours?
Yes, McDonald's offers delivery services with hours from 5:15 AM to 10:45 PM Monday through Thursday and Sunday, and extended until 11:45 PM on Friday and Saturday.
What types of payment does McDonald's at this location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's location offer any digital ordering or mobile app options?
Yes, you can order via the McDonald's App available for iOS and Android or online through their delivery URL.
What services are available at McDonald's at 106 Hwy 96 W?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What are some nearby dining options if I want to try something else around McDonald's?
Nearby dining options include Captain D's (seafood), Waldo's Chicken and Beer (Southern cuisine), and Tchoupitoulas Street Snoballs (ice cream and snacks).
Are there any nearby cafes or juice bars near this McDonald's?
Yes, nearby places include Juice Bar Franklin and Franklin Cafe, both offering smoothies, health foods, and cafe options.
Where can I handle some banking or financial services close to this McDonald's?
Nearby, you can visit Bank of America or Western Union for banking and money transfer services.
If I’m visiting McDonald’s, what are some local activities or services I can explore nearby?
You can check out Leslie Jordan Music for live music, The Hockey Lab for ice skating, or Golden Yeti Art Collective for art and tattoo services.
Brand Certified Facts from McDonald's
McDonald's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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