Business Details
About
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3021 Mallory Lane in Franklin is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.4
1,132 reviews
5 stars
731
4 stars
253
3 stars
73
2 stars
28
1 star
47
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers consistently praised the burgers and fries as delicious and fresh, although some noted issues with portion sizes and occasional inconsistencies.
Service
Feedback on service was mixed; while many highlighted friendly and prompt staff, others reported rude behavior and poor customer service experiences.
Pricing
Several reviews mentioned that the prices are considered high for the portion sizes, leading to complaints about value for money.
Cleanliness
The restaurant was generally described as clean, with some customers appreciating the atmosphere, though there were isolated complaints about service issues.
Order Accuracy
There were multiple reports of incorrect orders and issues with online ordering, indicating a need for improvement in order management.
- AHamy harvey3 days ago4.0Standard 5 guys. Great burgers and the fries were perfect.
- MHMike Harvey3 days ago5.0Probably one of the fastest service 5 guys I've ever been to. Very pleased.
- DBDaniel BenningtonNov 5, 20254.0Had cheeseburger double patty with everything on it made it a combo for drink and 🍟 fries. I will say the burger was almost perfect. But like so many other places they have decided to put cold cheese slices on and not melt them on the burger. Lazy. Fries were always a lot and a small was plenty ,but last night they barely filled the cup and the extra in the bag were very few. They always threw more in the bag.
- GGGallNov 4, 20255.0The menu is a little pricey, but the food and experience is well worth it. Plus they have free peanuts!
- TPTrevor PratherOct 31, 20255.0Love five guys food, and this location has exceptional service, and wonderful associates. I would give 10 stars if I could.
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
Does Five Guys offer delivery?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
How many restaurants does Five Guys have?
As of June 2024, we have more than 1,800 locations in over 24 countries! Most of our restaurants are in the United States.
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Is the Five Guys veggie sandwich a veggie patty?
Our veggie sandwich is not a veggie burger, but truthfully, it can be a mix of whatever you'd like. Choose any combination of our condiments and add cheese for an additional cost.
Our standard veggie is a mix of peppers, onions and mushrooms with or without cheese.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Does Five Guys at 3021 Mallory Lane accept reservations?
No, Five Guys at 3021 Mallory Lane does not accept reservations.
What are the operating hours for Five Guys in Cool Springs?
Five Guys is open daily from 10:00 AM to 10:00 PM.
Can I order delivery from Five Guys in Franklin?
Yes, Five Guys at this location offers delivery daily from 10:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/cool-springs/menu.
What types of payment does Five Guys accept?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there any gluten-free options available at Five Guys?
Yes, many sandwiches including burgers, hot dogs, and the veggie sandwich can be ordered without buns via wraps or bowls. However, some ingredients do contain gluten and cross-contamination is possible. Please review the allergen chart for details.
Does Five Guys provide in-store pickup and delivery services?
This Five Guys location offers in-store pickup and delivery services.
What special menu item is currently featured at Five Guys in Cool Springs?
The coffee milkshake is back for a limited time! You can order it online at https://order.fiveguys.com/location/cool-springs/menu.
How can nearby locations like Sweet CeCe's and Smoothie King complement a visit to Five Guys?
After enjoying a meal at Five Guys, customers might want to visit Sweet CeCe's for frozen yogurt or ice cream, or stop by Smoothie King for a refreshing smoothie, both located nearby for a sweet or healthy treat.
Are there any wellness or beauty services near Five Guys at 3021 Mallory Lane?
Yes, nearby wellness and beauty options include Best Day Massage for massage therapy, Exquisite Nails and Spa for beauty treatments, and Great Clips for hair services, providing convenient self-care after dining.
What nearby places can help customers access Five Guys or enjoy activities before dining?
Customers can visit various nearby places such as Franklin Saladworks for salads or Hogwood BBQ for additional dining options. Also, several real estate agents’ offices nearby like Realty ONE Group Music City might be useful for visitors in the area.