Brand Certified
Five Guys
4.4(1141 reviews)
Certified by Five Guys • Feb 22, 2026
Business Details
3021 Mallory Lane, Franklin, TN
37067, United States
Certified by Five Guys • Feb 22, 2026
(615) 778-0349
Certified by Five Guys • Feb 22, 2026
https://restaurants.fiveguys.com/3021-mallory-lane
Certified by Five Guys • Feb 22, 2026
About
Certified by Five Guys • Feb 22, 2026
Fast Food RestaurantAmerican RestaurantHot Dog RestaurantRestaurantBurger Joint
Your nearby Five Guys at 3021 Mallory Lane in Franklin is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Certified by Five Guys • Feb 22, 2026
Hours
Certified by Five Guys • Feb 22, 2026
Reviews
4.4
1,141 reviews
5 stars
738
4 stars
254
3 stars
73
2 stars
28
1 star
48
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers generally praised the burgers and fries, noting them as delicious and fresh, although there were some complaints about cold food and inconsistent portion sizes.
Service Experience
Many reviews highlighted friendly and attentive staff, with specific mentions of exceptional service from certain employees, though there were also reports of rude service and mistakes with orders.
Pricing Concerns
Several customers expressed that the prices are high for the portion sizes, with some feeling that the value does not match the cost.
Cleanliness and Atmosphere
The restaurant was often described as clean and welcoming, although some customers noted issues with crowdedness.
- KCKimberly CrattyFeb 15, 20265.0Food is delicious! BLT is fantastic and their fries are YUMMY 😋
- MEMike ElmoreJan 15, 20265.0I work next door and visit often. This five guys is great! Sheree is so sweet!
- MTMorgan ThompsonDec 31, 20255.0Good experience
- NRNegool RoohDec 27, 20255.0It’s perfect
- JBJohn BatchelerDec 26, 20255.0I had some delicious lunch at least on my trip to the worst used car dealership in Hendersonville. United Auto sales and leasing
Frequently Asked Questions About Five Guys
What is the Five Guys story/How did you guys get your name?
Five Guys began its pursuit to redefine the global burger landscape in 1986 when Jerry and Janie Murrell asked three of their sons whether they wanted to start a business or go to college. Now, three decades after our first location opened in Arlington, Va., Five Guys – a fast-casual restaurant chain named for the Murrells' five sons – serves a classic take on hamburgers, fries and milkshakes in more than 1,700 locations across 24 countries.
You can read more about the story of Five Guys at www.FiveGuys.com!
How many restaurants does Five Guys have?
As of January 2026, we have more than 1,900 locations in over 24 countries!
Does Five Guys offer delivery?
Most North American locations offer delivery. The best way to find out if the location nearest to you offers delivery is to visit our website or download the app.
Additionally, we work with all major third-party delivery companies in the U.S., including DoorDash and Uber, so feel free to search for Five Guys through their platforms!
Does Five Guys offer gluten-free options?
The only products we offer that contain gluten are our buns, hot dogs (Canada only), HP sauce (UK only), and the malt vinegar condiment for our fries. In Canada, our Poutine Gravy condiment also contains gluten. All of our sandwiches, including burgers, hot dogs and the veggie sandwich, are available without a bun via our wrap or bowls.
While our crew members do all they can to avoid it, there is always a risk of cross-contamination. Please review our nutritional, ingredient and allergen chart for the most accurate information.
Why does Five Guys have peanuts for free?
Serving peanuts for free began as a way for people to pass the time while they waited for us to cook up their meals (way back in the day, before smartphones). It was such a hit, and has become such a Five Guys tradition, that we keep our stores stocked with peanuts to this day.
What is the best way to reheat leftover fries?
Leftover fries are excellent reheated in the oven (or Air Fryer). According to Chad Murrell, one of the Five Guys, just pop them in a 350-degree oven for about 10-15 minutes.
Also, give those leftover fries a try as hash browns, home fries, or even as the filling in an omelet.
Why is Five Guys switching from a fry cup to a fry bag?
We are switching to fry bags to ensure your fries stay fresher and as part of our larger commitment to the environment. The bags allow air to circulate better, so fries stay fresh during delivery and takeout. Same portions, same great fries – just smarter packaging that’s also better for the environment.
Does Five Guys at 3021 Mallory Lane accept reservations?
No, Five Guys at 3021 Mallory Lane does not accept reservations.
What are the operating hours for Five Guys in Cool Springs?
Five Guys is open daily from 10:00 AM to 10:00 PM.
Can I order delivery from Five Guys in Franklin?
Yes, Five Guys at this location offers delivery daily from 10:00 AM to 9:30 PM. You can order online at https://order.fiveguys.com/location/cool-springs/menu.
What types of payment does Five Guys accept?
Five Guys accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Are there any gluten-free options available at Five Guys?
Yes, many sandwiches including burgers, hot dogs, and the veggie sandwich can be ordered without buns via wraps or bowls. However, some ingredients do contain gluten and cross-contamination is possible. Please review the allergen chart for details.
Does Five Guys provide in-store pickup and delivery services?
This Five Guys location offers in-store pickup and delivery services.
What special menu item is currently featured at Five Guys in Cool Springs?
The coffee milkshake is back for a limited time! You can order it online at https://order.fiveguys.com/location/cool-springs/menu.
How can nearby locations like Sweet CeCe's and Smoothie King complement a visit to Five Guys?
After enjoying a meal at Five Guys, customers might want to visit Sweet CeCe's for frozen yogurt or ice cream, or stop by Smoothie King for a refreshing smoothie, both located nearby for a sweet or healthy treat.
Are there any wellness or beauty services near Five Guys at 3021 Mallory Lane?
Yes, nearby wellness and beauty options include Best Day Massage for massage therapy, Exquisite Nails and Spa for beauty treatments, and Great Clips for hair services, providing convenient self-care after dining.
What nearby places can help customers access Five Guys or enjoy activities before dining?
Customers can visit various nearby places such as Franklin Saladworks for salads or Hogwood BBQ for additional dining options. Also, several real estate agents’ offices nearby like Realty ONE Group Music City might be useful for visitors in the area.
Brand Certified Facts from Five Guys
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Certified February 22, 2026Yext Knowledge Graph
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