Brand Certified
Dunkin'
3.5(759 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
9100A Carothers Pkwy, Franklin, TN
37067, United States
Certified by Dunkin' • Feb 22, 2026
(615) 358-9445
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
759 reviews
5 stars
325
4 stars
135
3 stars
84
2 stars
47
1 star
168
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff friendliness is mixed; some customers praised the service while others reported rude or unhelpful interactions.
Food Quality
Many customers expressed dissatisfaction with the quality of food, including stale donuts and cold breakfast items.
Cleanliness
Several reviews highlighted poor cleanliness standards, including dirty bathrooms and trash overflow.
Inventory Issues
Customers frequently noted that the location often runs out of popular items, particularly donuts, leading to disappointment.
Service Speed
Numerous reviews mentioned long wait times for orders, both in-store and at the drive-thru, indicating issues with efficiency.
- AWAaron Wilkinson5 days ago5.0It's a chain, you can expect what you will and never disappoint. This one has the Baskin Robbins inside, so I take my kids here for treats occasionally. I like the staff, who are always friendly, and never get stuck with a large crowd.
- ESEllie SmithFeb 19, 20262.0Cream cheese spread was only spread on one side of my bagel. They missed a whole spot. It’s practically bare. I asked for more flavoring which they can do at other locations to which they didn’t even try. Not worth it in my opinion. Don’t waste your money here
- TOTammy OwensFeb 17, 20261.0I ordered two drinks from my app. I get to the window and they tell me they are out one of the drinks and the other they are out of the ingredients to put in it. Then ask if I want something else. Why would I want something!! Then they offered me free donuts for my troubles . The donuts are valentine donuts. Valentine day was 3 days ago. The donuts were hard and old.
- DIDawood IssaFeb 8, 20261.0If I could give them 0 start I would. I pulled up to the store on 8th of February at 6:15pm and as we were ordering through the drive though, someone else came on the mic and started SCREAMING LIKE A PSYCHO through the intercom. After we got to the window we let the lady know that it was super unprofessional and just dumb to be acting that way. After I got my coffee, they started screaming at us as we were leaving instead of saying goodbye like human being. They thought it was “funny” & “cute” which was super unprofessional. Everyone that was working tonight needs to be terminated. Super unprofessional behavior.
- SKSuky KyFeb 7, 20261.0horrible! i got a burnt croissant and I called three times to the store and got no answers. What kind of customer service?
Frequently Asked Questions About Dunkin'
What are the regular operating hours for Dunkin' in Franklin, TN?
Dunkin' is open Monday through Saturday from 5:00 AM to 10:00 PM, and on Sunday from 6:00 AM to 10:00 PM.
Does Dunkin' in Franklin offer delivery and curbside pickup services?
Yes, this location offers both delivery and curbside pickup services for your convenience.
What types of meals can I get at Dunkin' Franklin?
Dunkin' serves breakfast, lunch, and brunch items including coffee, espresso, breakfast sandwiches, donuts, and tea.
Are there any special holiday drinks currently available at Dunkin' Franklin?
Yes, you can try the new Cookie Butter Cloud Latte, Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher during the holiday season.
Can I order ahead at Dunkin' Franklin through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on iOS and Android for a fast grab and go experience.
Does Dunkin' Franklin have a drive-thru for quick service?
Yes, this location features a drive-thru to make your coffee and food pickup quick and convenient.
What payment methods are accepted at Dunkin' Franklin?
Dunkin' accepts both credit and debit card payments.
Are there other coffee shops near Dunkin' Franklin if I want to explore more options?
Yes, Starbucks is nearby and offers additional coffee and dining options, making it easy to compare or enjoy different experiences.
What nearby dining options are available around Dunkin' Franklin?
Near Dunkin', you can find The Butcher Block (a butcher shop and delicatessen), House Of India (Indian buffet), Siam Pad Thai (Thai and Asian cuisine), and Hungry Howie’s Pizza for a variety of meal choices.
What other services or shops can I visit near Dunkin' Franklin for a full trip?
Nearby you can visit Baskin-Robbins for ice cream and bakery items, Walgreens pharmacy, Wilson Bank & Trust for banking services, and the Hilton Garden Inn if you need accommodations.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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