Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
259 reviews
5 stars
111
4 stars
28
3 stars
22
2 stars
21
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff, long wait times, and incorrect orders.
Food Quality
Several reviews mentioned issues with food quality, including stale donuts, burnt sandwiches, and incorrect items.
Staff Friendliness
Despite the negative feedback, some customers praised specific staff members for their friendliness and positive attitudes.
Operational Issues
Frequent complaints about being out of menu items, slow service, and understaffing were noted.
Cleanliness
Multiple reviews highlighted cleanliness issues, particularly in the bathrooms and dining area.
- SCSuzie C.Jan 3, 20261.0I really hate writing negative reviews, but this location has become consistently disappointing. The donuts are frequently stale—not “end of the day” stale, but clearly not fresh. It’s happened enough times that it no longer feels like bad luck. On top of that, when I order through the app, my order is wrong about half the time, which defeats the whole purpose of ordering ahead. I understand businesses trying to manage costs, but selling donuts that taste old is not acceptable—especially for a place literally known for donuts. I’ve given this location plenty of chances, and the freshness issue just doesn’t improve. I hope the owner takes this feedback seriously, because right now this Dunkin’ is not living up to the brand.
- TTTravel777Oct 7, 20254.0We love Dunkin but the hot coco is awful 😞 it’s wayyyy to sweet and I burned my tongue after letting it cool for 10 mins but there other drinks are good. I paid extra for whipped cream they put about a tablespoon of whipped cream lol.
- DJDavid JacksonSep 29, 20251.0Don’t bother. Service is not existent.
- KMKeith MartinAug 28, 20255.0Excellent donuts. Love their breakfast menu as well
- LSLauren StaggsAug 22, 20255.0The bacon avocado toast is absolutely delicious 😋
Frequently Asked Questions About Dunkin'
What are the regular opening hours for Dunkin' in Franklin, TN?
Dunkin' in Franklin, TN is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup options?
Yes, Dunkin' offers both delivery and curbside pickup services.
How can I order ahead from Dunkin'?
You can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play, or order online via their official ordering website.
What new holiday drinks are available at Dunkin'?
This holiday season, try the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and enjoy the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What kinds of food and drinks does Dunkin' serve?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and other comfort foods for breakfast, lunch, brunch, and dinner.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location offers a drive-thru for fast and convenient service.
Does Dunkin' in Franklin welcome families and children?
Yes, Dunkin' welcomes families and children, providing a friendly atmosphere suitable for all ages.
Can I use credit or debit cards to pay at Dunkin'?
Yes, Dunkin' accepts both credit and debit card payments.
What dining options are available at Dunkin'?
Dunkin' offers dine-in, takeout, delivery, and drive-thru options for your convenience.
What coffee shops are nearby Dunkin' in Franklin, TN?
Nearby coffee shops include Hot Spot Coffee and another Dunkin' location, offering more options if you are in the area.
What nearby medical services are available around Dunkin'?
Nearby medical services include TN Dental Specialists, Ascent Eye Care & Eyewear Gallery, Mid TN Dentistry, WMG Williamson Medical Group, Bone and Joint Rehabilitation Services at West Franklin, and Mason Chiropractic.
Are there dining options near Dunkin' besides coffee shops?
Yes, nearby dining options include NY Pie and Brooklyn Brothers Pizza, perfect for grabbing a meal before or after your visit to Dunkin'.