Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.3
258 reviews
5 stars
112
4 stars
27
3 stars
22
2 stars
21
1 star
76
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous customers reported consistently poor service, including long wait times, incorrect orders, and rude staff interactions.
Food Quality
Many reviews highlighted issues with food quality, including stale donuts, burnt sandwiches, and incorrect orders.
Staff Attitude
While some customers praised friendly staff, a significant number reported rudeness and lack of professionalism among employees.
Operational Issues
Frequent complaints about being out of menu items, slow service, and poor management practices were noted.
Customer Loyalty
Despite the negative feedback, some customers expressed loyalty to the location due to positive past experiences or specific staff members.
- DJDavid JacksonSep 29, 20251.0Don’t bother. Service is not existent.
- KMKeith MartinAug 28, 20255.0Excellent donuts. Love their breakfast menu as well
- LSLauren StaggsAug 22, 20255.0The bacon avocado toast is absolutely delicious 😋
- BMBrenda MapesAug 9, 20251.0The young man working the register could only comprehend one item at a time, we had to repeat ourselves 4 times for a large coffee, egg bites and avocado toast. The avocado toast on the menu states that it’s avocado toast with bacon got the avocado toast asked where is the bacon she stated we only put bacon on it if you ask for it and then she argued with us. It clearly says on the menu avocado toast with bacon. And the manager stood and watched everybody was like zombies working there.. terrible terrible service and this was at 11 o’clock in the morning.
- CWClifford WilsonAug 7, 20251.0Two days in a row, morning, 7:30 am, guy gave me black coffee when I ordered with cream and sugar.,.. unsatisfactory
Frequently Asked Questions About Dunkin'
What are the regular opening hours for Dunkin' in Franklin, TN?
Dunkin' in Franklin, TN is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup options?
Yes, Dunkin' offers both delivery and curbside pickup services.
How can I order ahead from Dunkin'?
You can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play, or order online via their official ordering website.
What new holiday drinks are available at Dunkin'?
This holiday season, try the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and enjoy the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What kinds of food and drinks does Dunkin' serve?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and other comfort foods for breakfast, lunch, brunch, and dinner.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location offers a drive-thru for fast and convenient service.
Does Dunkin' in Franklin welcome families and children?
Yes, Dunkin' welcomes families and children, providing a friendly atmosphere suitable for all ages.
Can I use credit or debit cards to pay at Dunkin'?
Yes, Dunkin' accepts both credit and debit card payments.
What dining options are available at Dunkin'?
Dunkin' offers dine-in, takeout, delivery, and drive-thru options for your convenience.
What coffee shops are nearby Dunkin' in Franklin, TN?
Nearby coffee shops include Hot Spot Coffee and another Dunkin' location, offering more options if you are in the area.
What nearby medical services are available around Dunkin'?
Nearby medical services include TN Dental Specialists, Ascent Eye Care & Eyewear Gallery, Mid TN Dentistry, WMG Williamson Medical Group, Bone and Joint Rehabilitation Services at West Franklin, and Mason Chiropractic.
Are there dining options near Dunkin' besides coffee shops?
Yes, nearby dining options include NY Pie and Brooklyn Brothers Pizza, perfect for grabbing a meal before or after your visit to Dunkin'.