Brand Certified
Dunkin'
3.3(260 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
1441 New Highway 96 West, Franklin, TN
37064, United States
Certified by Dunkin' • Feb 22, 2026
(615) 358-9610
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Franklin, TN for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.3
260 reviews
5 stars
111
4 stars
28
3 stars
22
2 stars
21
1 star
78
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customers frequently reported poor service, including rude staff, long wait times, and incorrect orders.
Food Freshness
Many reviews highlighted issues with stale donuts and poorly prepared food items, leading to dissatisfaction.
Staff Attitude
While some customers praised friendly staff, numerous reviews mentioned unprofessional behavior and a lack of customer care.
Order Accuracy
A significant number of customers experienced issues with incorrect orders, both in-store and through the app.
Cleanliness
Several reviews pointed out cleanliness issues, including dirty bathrooms and unkempt dining areas.
- SCSuzie C.Jan 3, 20261.0I really hate writing negative reviews, but this location has become consistently disappointing. The donuts are frequently stale—not “end of the day” stale, but clearly not fresh. It’s happened enough times that it no longer feels like bad luck. On top of that, when I order through the app, my order is wrong about half the time, which defeats the whole purpose of ordering ahead. I understand businesses trying to manage costs, but selling donuts that taste old is not acceptable—especially for a place literally known for donuts. I’ve given this location plenty of chances, and the freshness issue just doesn’t improve. I hope the owner takes this feedback seriously, because right now this Dunkin’ is not living up to the brand.
- TTTravel777Oct 7, 20254.0We love Dunkin but the hot coco is awful 😞 it’s wayyyy to sweet and I burned my tongue after letting it cool for 10 mins but there other drinks are good. I paid extra for whipped cream they put about a tablespoon of whipped cream lol.
- DJDavid JacksonSep 29, 20251.0Don’t bother. Service is not existent.
- APAlison PaulsonApr 21, 20193.0Not the best
Frequently Asked Questions About Dunkin'
What are the regular opening hours for Dunkin' in Franklin, TN?
Dunkin' in Franklin, TN is open Monday through Saturday from 5:00 AM to 7:00 PM, and on Sunday from 6:00 AM to 7:00 PM.
Does Dunkin' offer delivery and pickup options?
Yes, Dunkin' offers both delivery and curbside pickup services.
How can I order ahead from Dunkin'?
You can order ahead using the Dunkin' mobile app available on Apple App Store and Google Play, or order online via their official ordering website.
What new holiday drinks are available at Dunkin'?
This holiday season, try the new Cookie Butter Cloud Latte, Berry Sangria Refresher, and enjoy the return of Peppermint Mocha and Toasted White Chocolate Signature Lattes.
What kinds of food and drinks does Dunkin' serve?
Dunkin' serves coffee, espresso, breakfast sandwiches, donuts, tea, and other comfort foods for breakfast, lunch, brunch, and dinner.
Is there a drive-thru available at this Dunkin' location?
Yes, this Dunkin' location offers a drive-thru for fast and convenient service.
Does Dunkin' in Franklin welcome families and children?
Yes, Dunkin' welcomes families and children, providing a friendly atmosphere suitable for all ages.
Can I use credit or debit cards to pay at Dunkin'?
Yes, Dunkin' accepts both credit and debit card payments.
What dining options are available at Dunkin'?
Dunkin' offers dine-in, takeout, delivery, and drive-thru options for your convenience.
What coffee shops are nearby Dunkin' in Franklin, TN?
Nearby coffee shops include Hot Spot Coffee and another Dunkin' location, offering more options if you are in the area.
What nearby medical services are available around Dunkin'?
Nearby medical services include TN Dental Specialists, Ascent Eye Care & Eyewear Gallery, Mid TN Dentistry, WMG Williamson Medical Group, Bone and Joint Rehabilitation Services at West Franklin, and Mason Chiropractic.
Are there dining options near Dunkin' besides coffee shops?
Yes, nearby dining options include NY Pie and Brooklyn Brothers Pizza, perfect for grabbing a meal before or after your visit to Dunkin'.
Brand Certified Facts from Dunkin'
Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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- Geo coordinates
- Legal business name
- Hours of operation
- Phone number
- Official website