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Brand Certified

Chipotle Mexican Grill

3.8
(1366 reviews)

About

Mexican Restaurant
Chipotle Cool Springs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
430 Cool Springs Blvd, Franklin, TN
37067, United States

Hours

Reviews

3.8
1,366 reviews
5 stars
653
4 stars
289
3 stars
122
2 stars
72
1 star
230
  • HH
    Hunter Hubbard
    Feb 22, 2026
    1.0
    this used to be my chipotle I would come to from high school when I went to Centennial. That was about 10 years ago now. It feels like every time I’m in there nowadays it’s always horribly filthy with smudged rice everywhere and different proteins and rice and things mixed in and mashed with each other. I get it. It’s allergy season. But the lady who scooped my food tonight started coughing really bad and proceeded to tell me it was because of blood clots in her lungs. Needless to say. It didn’t exactly leave me feeling super stoked to eat my food or all that hungry. I’m going to try to eat this considering I spent 20 bucks on it but here’s to praying my reliable high school spot won’t give me the black lung.
  • JH
    John Haury
    Feb 19, 2026
    5.0
    Huge portion
  • LN
    Logan Nielsen
    Feb 14, 2026
    1.0
    The bowl gave me food poisoning.
  • DH
    David Holmes
    Feb 7, 2026
    2.0
    This location is not up to par for the Chipotle brand. The food often appears dry and unappealing. Be prepared if you ask for “more” of anything you will be charged extra. The last few times we noticed there was no line at 6PM which is odd. The Hispanic manager is condescending, rude, and in serious need of customer service training. Terrible attitude and not willing to correct any issue with your food or order. There are much better food options in Cool Springs, and we will not be returning again.
  • SM
    Samuel McCain
    Feb 5, 2026
    1.0
    Zero stars for the new location in Cool Springs TN. Smallest serving sizes I’ve ever seen at a Chipotle and the flavor profile was off on everything. Sad that this brand new location is so bad. I’m about done with Chipotles over priced rice and bean bowls with almost no protein. Service was chaotic at best.

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Cool Springs serve?

Chipotle Cool Springs offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at Cool Springs?

Chipotle Cool Springs is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

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