Chipotle Mexican Grill

3.8
1350 reviews
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Business Details

430 Cool Springs Blvd, Franklin, TN
37067, United States
(615) 861-3989
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Cool Springs is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
430 Cool Springs Blvd, Franklin, TN
37067, United States

Hours

Reviews

3.8
1,350 reviews
5 stars
645
4 stars
289
3 stars
123
2 stars
70
1 star
223

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted issues with cleanliness, including dirty tables, floors, and food preparation areas.

Customer Service

Customers reported rude and indifferent staff, with several instances of poor service and unprofessional behavior.

Food Quality

Feedback indicated inconsistent food quality, with complaints about small portions, undercooked items, and incorrect orders.

Management Issues

Many reviews pointed to poor management practices, including running out of key ingredients and lack of staff training.

Positive Experiences

Despite the negative feedback, some customers praised the food quality and service at this location, noting good experiences with specific staff members.
  • RR
    Robert Rice
    Nov 17, 2025
    2.0
    Ordered barbacoa, was given fatty chicken. Low amount given
  • JZ
    Jack Zheng
    Nov 11, 2025
    5.0
    great portions and speed nothing else i can ask for
  • MD
    Molly D
    Oct 29, 2025
    1.0
    There is a plastic wrap in food
  • TJ
    Ted Jordan
    Oct 12, 2025
    2.0
    The staff preparing our food we're nice , however when we were waiting to check out and pay for our food we waited and waited when I asked the young lady that appeared to be checking people out as she had before us , she was leaning against the counter and when I asked her should we pay after we ate? She got mad at her employees that were preparing the other customers food " did they not know how to ring up?" When it was her job in the first place....then asked where to get the silverware, I was told " there isn't any around the corner?" Rude and not very customer service oriented.
  • CS
    Cheryl Smith
    Oct 12, 2025
    3.0
    A nope !!services was horrible workers were not properly dressed I was disappointed cause my husband loves it brought me and I loved it .. please do a better job the food needed a lil more flavor and love
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Cool Springs serve?

Chipotle Cool Springs offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients without artificial colors, flavors, or preservatives.

What are the operating hours for Chipotle Mexican Grill at Cool Springs?

Chipotle Cool Springs is open daily from 10:45 AM to 11:00 PM.