Many customers praised the friendly and helpful service from staff members like Jovany and Kirollos, although some reviews noted inconsistent service and language barriers.
Food Quality
The food received high marks for being fresh, delicious, and well-prepared, with several customers expressing their love for the menu offerings.
Cleanliness
The restaurant was frequently described as clean and well-maintained, contributing positively to the overall dining experience.
Staff Performance
While several employees were highlighted for their excellent service, there were complaints about some staff members being rude or indifferent, indicating variability in staff performance.
Wait Times
Some customers reported long wait times during peak hours, suggesting a need for better staffing during busy periods.
MW
Michelle Whetstone
5 days ago
4.0
I arrived on an extremely busy Friday night after placing an order online and received confirmation. Upon arriving and the store was slammed, almost a line out the door ...my order was not there, not in the system, nowhere to be found but I was charger $45. Mina came to the rescue taking a picture of my order from my phone and having everything to me in 5 minutes. I appreciate him taking the time to focus on me and my order when I know how stressful the Friday night rush was for him
AA
Amil
Feb 15, 2026
1.0
Whoever the girl that is working cashier blonde girl, she is so disrespectful, she did not acknowledge me when trying to pay for my food. She continued to chat with her coworkers while I waited to check out. After 5 minutes of me waiting she didn’t apologize or anything I felt invisible. She has terrible customer service and I will never come back to this location. 0/10
FF
Fran
Feb 14, 2026
3.0
Love Cava in general, but the employee culture here is broken. It’s not just one or two employees here, every single one seems like they are annoyed to be helping you. My son asked “why are they so mad at us?” after we ordered and sat down.
JS
John Scaduto
Feb 13, 2026
2.0
Typically find myself here once a year, and I’m usually reminded why. This past time I ordered a lamb bowl, which is $17+.. the gentleman added two tiny chunks of lamb and a small amount of sweet potato. I asked if he could add more, given the price of the bowl - he looked disingenuous, then reluctantly added another small amount of sweet potato, while mouthing something inaudible to his colleague. The food itself is good - but I always walk out feeling robbed (paying $15+ for what amounts to glorified veggies). We’ll see if next year is better! I’ll stick with Pita Way in the meantime.
PA
Peptide Account
Feb 4, 2026
1.0
Did an online order of three bowls today.
My bowl was less than 1/3 full. $18 and barely any food in the bowl.
I ordered half grains/ half salad and there was no salad in my bowl. My friend ordered half and half and also had no salad.
Every order had something wrong with it.
Unfortunately they apparently continue to post fake reviews and refuse to take ownership and actually fix the problems in this location.
CAVA is a fast-casual Mediterranean restaurant offering customizable greens and grains bowls, salads, and pitas.
Where is CAVA located?
CAVA is located at 3058 Mallory Lane, Suite 160, Franklin, TN 37067, USA.
What are CAVA's hours of operation?
CAVA is open daily from 10:30 AM to 10:00 PM. It is closed on holidays including November 27, December 24, and December 25, 2025.
Does CAVA offer online ordering or delivery options?
Yes, you can order ahead and explore the menu online at https://order.cava.com/stores or https://cava.com/.
How can I contact CAVA for inquiries or feedback?
You can contact CAVA by phone at +1 615-465-0177 or via email at hello@cava.com.
What payment methods are accepted at CAVA?
CAVA accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there any nearby Mediterranean restaurants to CAVA?
Yes, nearby Mediterranean restaurants include Zoës Kitchen and another CAVA location, perfect if you want to try similar fresh, customizable Mediterranean dishes.
What nearby places can I visit before or after dining at CAVA?
Nearby you can visit Lowe's Home Improvement for shopping, or enjoy a meal at nearby restaurants like Waffle House for breakfast and Jim 'N Nick's Bar-B-Q for barbecue options.
Is there a convenient place to get keys made or locksmith services near CAVA?
Yes, Minute Key and minuteKEY are nearby locksmith services where you can get keys made conveniently while visiting the area.
What other dining options are available close to CAVA?
Nearby dining options include Panda Express for Asian fast food, Chuy's for Tex-Mex cuisine, Chick-fil-A for chicken fast food, and Papa Johns Pizza for pizza lovers.