Customers frequently praised the food as delicious, with specific mentions of dishes like chicken marsala, lobster ravioli, and spaghetti bolognese.
Service Experience
Many reviews highlighted excellent service from various staff members, particularly noting servers like Danielle, Reuben, and Nikki for their attentiveness and friendliness.
Cleanliness Issues
Several customers reported concerns about the cleanliness of the bathrooms and dining area, indicating a need for improvement in this area.
Wait Times
Some customers expressed dissatisfaction with long wait times for seating and service, particularly during busy periods.
TM
Tabitha Mangrum
1 day ago
5.0
This is our second time eating here this month & it is delicious. Relaxing atmosphere, great service(ask for Julie) & the food is amazing! We will definitely be back. :)
TM
Torrie Mowell
1 day ago
1.0
If you look at my other reviews, you will see that I rarely give a bad one, and honestly, I hate to leave this one. We hadn't eaten there in over a year, and decided upon eating there yesterday. Last time I had been there, I remembered our food being GREAT! Yesterday, however, was so disappointing. I ordered the chicken piccata with fettuccine Alfredo as the side. For almost $30 it tasted like a frozen lean cuisine meal. I ate 3 bites of my chicken and a few more of my pasta, and I just couldn't eat any more of it. We asked for more bread (the bread is great!)...but sadly, after asking 3 times, and then being brought the check and a box for my barely touched meal, I gave up. Not a single offer of a refill, the entire visit. We came at 3:30, so it wasn't very busy....not sure what has happened.
AW
Andrew West
2 days ago
5.0
Food was wonderful as always. The five of us were sat quickly. Nikki was amazing and made out night a joy. We'll definitely be back.
GR
Glen Roeder
Jan 5, 2026
5.0
We just ordered takeout, but service was very friendly and it was a nice atmosphere. The food was excellent!
TD
Tim and Cissy Durham
Dec 25, 2025
5.0
This team is our go-to for Christmas Eve or Christmas Day bundled group meals for the family. Great management! Tremendous food!! Excellent value! Only complaint, they’re a little stingy on bread. If we want extra and offer to pay, need to take care of us!
Thank you Carrabba’s Cool Springs!
Frequently Asked Questions About Carrabba's Italian Grill
What type of cuisine does Carrabba's Italian Grill in Franklin, TN offer?
Carrabba's Italian Grill offers authentic Italian cuisine for dine-in, carryout, delivery, or catering.
What are the regular operating hours for Carrabba's Italian Grill in Franklin?
Carrabba's is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
Does Carrabba's Italian Grill offer happy hour, and if so, what are the hours?
Yes, Carrabba's offers happy hour daily from 4:00 PM to 6:00 PM.
What types of pickup and delivery services does Carrabba's Italian Grill provide?
Carrabba's offers in-store pickup, curbside pickup, delivery, same day delivery, and no-contact delivery options.
Does Carrabba's Italian Grill have a bar onsite, and what alcoholic beverages do they serve?
Yes, Carrabba's has a bar onsite and serves liquor, beer, wine, cocktails, and alcohol in general.
Is Carrabba's Italian Grill family-friendly and accessible to people with disabilities?
Yes, Carrabba's welcomes families and children and has wheelchair accessible entrance, parking, seating, and restrooms, as well as braille menus and high chairs.
Where is Carrabba's Italian Grill located in Franklin, TN?
Carrabba's Italian Grill is located at 533 Cool Springs Blvd, Franklin, TN 37067, USA.
Can I find coffee nearby Carrabba's Italian Grill?
Yes, Starbucks is located nearby, offering coffee and smoothies which you can enjoy before or after your meal at Carrabba's.
What family-friendly parks or charity organizations are close to Carrabba's Italian Grill?
Cooper Trooper Foundation Pumpkin Patch is a nearby park and charity organization worth visiting before or after dining at Carrabba's.
Are there other restaurants near Carrabba's where guests can explore different cuisines?
Yes, nearby restaurants include Drake's Cool Springs (American and sushi), Wolfgang Puck Express (American), and Jack in the Box (Taco and burger fast food), offering diverse dining options close to Carrabba's.