Buffalo Wild Wings

3.9
1585 reviews
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Business Details

320 Spring Creek Drive, Franklin, TN
37067, United States
(615) 771-7724
https://www.buffalowildwings.com/locations/us/tn/franklin/320-spring-creek-drive/sports-bar-827
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About

Chicken Wings RestaurantSports BarRestaurant
Award-winning Buffalo, New York-style wings in your choice of 26 sauces and seasonings.

Location

Buffalo Wild Wings
320 Spring Creek Drive, Franklin, TN
37067, United States

Hours

Reviews

3.9
1,585 reviews
5 stars
761
4 stars
374
3 stars
173
2 stars
109
1 star
168

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service were mixed, with some praising attentive staff while others reported slow or rude service.

Food Quality

Food quality was inconsistent, with many complaints about overcooked or poorly prepared wings, while some customers enjoyed their meals.

Cleanliness

Several reviews noted cleanliness issues, including dirty tables and floors, which raised concerns about overall hygiene.

Management Issues

Customers expressed dissatisfaction with management's handling of complaints and service quality, indicating a need for better training and oversight.

Atmosphere

The atmosphere was generally described as lively and suitable for watching sports, though some found it too loud or uncomfortable.
  • BH
    Bridget Hall
    Nov 12, 2025
    3.0
    Usually a good experience. I think the waitress was trying to leave and kinda rushed us out.
  • PS
    Phniesha Scales
    Nov 10, 2025
    5.0
    Everything was great even the waiter and staff. The food was amazing!
  • AC
    Abraham Castañeda
    Nov 7, 2025
    1.0
    I placed an order for 6 wings and a side of fries. I waited for an hour, and when they finally gave me the food, it was cold. The manager just said, “I’m sorry.” An hour for such a small order, and a simple “sorry” is supposed to fix everything? That’s terrible.
  • JC
    Jacob Collier
    Nov 4, 2025
    5.0
    Down in Franklin on a work trip and decided to stop in to watch some Hockey. Dillan was super polite and made sure hockey was on the TV’s.
  • JJ
    Johnetta
    Oct 12, 2025
    2.0
    After waiting for at least 40 min just for a combo of wings and fries, I am totally disappointed with my order. It was not seasoned at all and very tough as though it had been over heated in microwave several times, the worst fries I have ever had. Once I noticed all the trash on floor on front counter and became very Leary of how clean the kitchen was. I think this place needs to be shut down for training . I really deserve a refund. I was visiting in Franklin for my granddaughter softball tournament.. 22$ wasted at your place
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Frequently Asked Questions About Buffalo Wild Wings

What type of food does Buffalo Wild Wings in Franklin, TN specialize in?

Buffalo Wild Wings specializes in award-winning Buffalo, New York-style chicken wings with 26 sauces and seasonings to choose from.

What are the operating hours of Buffalo Wild Wings at 320 Spring Creek Drive?

The restaurant is open from 11:00 AM to midnight from Monday to Thursday and Sunday, and stays open until 1:00 AM on Fridays and Saturdays.