Your local Franklin, TN Bonefish Grill® specializes in hand-cut, wood-grilled specialties and locally crafted Partner Selection dishes made with the freshest, highest-quality ingredients. The restaurant offers a selection of classic and signature hand-crafted cocktails, using just-squeezed juices, edible garnishes, and house infusions in addition to offering a distinct list of wines, which are the perfect match for any food pairing. Located in Cool Springs on the corner of Cool Springs Blvd and Mallory Lane
Many customers praised the exceptional service provided by servers like Ryan and Jessica, highlighting their attentiveness, friendliness, and knowledge of the menu.
Food Quality
While some diners enjoyed the food, there were multiple complaints about undercooked or poorly presented dishes, leading to mixed reviews on food quality.
Atmosphere
The atmosphere received mixed feedback, with some customers enjoying the ambiance while others reported issues such as discomfort due to temperature and cleanliness concerns.
Consistency
Several reviews noted inconsistencies in food quality and service, with some visits being excellent while others fell short of expectations.
Bartending
The bartenders, particularly Kim, received high praise for their drink-making skills and customer interaction, contributing positively to the overall dining experience.
MM
Marika McCoy
3 days ago
5.0
We attended a wine dinner, which was so delicious from appetizer to dessert. And the wine pairing was spot on.
Our server Jessica was engaging, courteous with a smile and very attentive which only added to the total experience.
It was a great evening.
JS
John Shubeck
4 days ago
5.0
We chose Bonefish Grill for our wedding anniversary dinner because we love seafood and also gluten free options. Our choices were the Cod Imperial and broiled oysters, followed by a complimentary dessert for our anniversary. The highlight, however was the outstanding attention from our server, Ryan B., who provided a high level of customer service. Thank you Ryan, and thank you Bonefish Grill.
SW
Shelly Williams
5 days ago
5.0
We just had the most enjoyable dinner at Bonefish Grill. The menu was fantastic and the service was exemplary. We were fortunate to have Ryan B. as our server. Since I have food allergies and intolerances, Ryan ensured that whatever I ordered would be safe for me, even bringing out the kitchen manager to discuss those items that I could not eat. Ryan was warm, attentive and sincere in his interaction with him. Each time he came by our table, I told my husband that he sure had the right job for his personality!
LS
Lane Stevenson
Nov 16, 2025
5.0
If you've never had Bonefish before - it is wonderful and consistent. We also had the best server on our last visit - I wish I remembered her name. We received some of the most attentive service we have ever received anywhere.
The fish and chips is great - crispy breading and good quality fish. The lump crab soup is delightful - creamy and rich with lots of crab.
The bread is some of the best of any chain restaruant thanks to the oil and herbs.
RL
R.E. White Consulting LLC
Nov 3, 2025
1.0
Bad, very very bad. Monday November 3rd 2025 2:34 pm, Bonefish Grill Cool Springs. 1 star for food. 5 stars for service. 3 stars atmosphere. 1 star overall rating. Server Matt S. I was expecting much more from this place. I ordered the bourbon salmon. How utterly disappointing! I nearly had a stroke when I saw the diminutive tiny little plate of food that was brought to me. Literally the dimensions of the plate were the length of my fork on one side and the length of the fork and one inch on the other side. It looked like a plate of food for a ten year old child, not a full grown man. The presentation was horrible, the food looked dull and dark, and the broccoli and the asparagus were both overcooked and soggy. What I should have done was gotten up and walked out when he brought the food to the table. Total cost $29.08!! I feel like I just got mugged. I should have listened to my gut instinct and gone over to The Eastern Peak off of Corrothers Blvd, they actually serve an entire full plate of good food there! It's no reflection on my server the tip of $0.00 that I left, it's a direct reflection of that tiny little plate of food that you served me. Gosh, i'm still hungry.I will need to eat again in another two hours! Whoever is managing this place is totally disconnected from reality, when it comes to serving good food to people at a good price. I do not recommend this place at all. Wish I had my money back! Marc William White USN-RET.
Does Bonefish Grill in Cool Springs accept reservations?
Yes, Bonefish Grill accepts reservations which can be made online.
What are the regular dining hours for Bonefish Grill in Franklin, TN?
Bonefish Grill is open Monday through Thursday from 11:00 AM to 10:00 PM, Friday and Saturday from 11:00 AM to 11:00 PM, and Sunday from 11:00 AM to 9:00 PM.
When is brunch available at Bonefish Grill Cool Springs?
Brunch is served only on Saturdays and Sundays from 11:00 AM to 3:00 PM. Brunch is not available on weekdays.
Does Bonefish Grill offer happy hour specials? If so, when?
Yes, happy hour at Bonefish Grill is available daily from 3:00 PM to 6:30 PM.
Can I order delivery or pick up my food at Bonefish Grill Cool Springs?
Yes, Bonefish Grill offers both in-store pickup and delivery services.
What type of attire is recommended when dining at Bonefish Grill?
The recommended attire at Bonefish Grill is casual.
What payment options are accepted at Bonefish Grill in Franklin?
Bonefish Grill accepts American Express, Cash, Checks, Discover, MasterCard, and Visa.
What are some nearby places customers can visit around Bonefish Grill Cool Springs?
Nearby places include Shane Co. jewelry store, La-Z-Boy Furniture Galleries, and Gary Force Acura Preowned car dealership. Customers might enjoy shopping or browsing these locations before or after their meal.
Are there convenient banking options near Bonefish Grill in Cool Springs?
Yes, Simmons Bank and Chase ATM are located nearby, providing convenient access to banking services for customers.
What dining or fast food options are near Bonefish Grill?
Jack in the Box and Waffle House are nearby fast food and casual dining options if you're looking for alternatives or quick meals in the area.