Arby's

4.0
814 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1130 Murfreesboro Rd, Franklin, TN
37064, United States

Hours

Reviews

4.0
814 reviews
5 stars
386
4 stars
228
3 stars
89
2 stars
35
1 star
76

What are people saying?

AI-generated from recent customer reviews

Food Quality

Mixed reviews on food quality; some enjoyed the sandwiches while others found items like fries and burgers to be cold or poorly made.

Service Issues

Numerous complaints about slow service, incorrect orders, and rude staff, particularly in the drive-thru.

Cleanliness Concerns

Reports of unsanitary conditions and health code violations, with some customers expressing serious concerns about food handling.

Positive Experiences

Despite the negatives, several customers praised the friendly staff and quick service during their visits.
  • CI
    Cara Ingram
    2 days ago
    5.0
    Jason and yahiara are literally the only reason I choose to come here
  • ZW
    zach wisdom
    4 days ago
    1.0
    Had food delivered to find half was missing and food that was received was incorrect. Employee with long hair wasn’t wearing hair net or gloves while touching food. The chance for food contamination is an issue. Came back with food 25-30 minutes before closing to get order fixed and asked for it to be fresh since it was delivered and I had to drive all the way to store. Was given the answer of only 1 item could be made fresh.
  • SL
    Steven Ludwig
    5 days ago
    5.0
    Staff here is always better than typical drive thru. Thanks!
  • DB
    Dr Buckshot
    Nov 10, 2025
    5.0
    Good food and kind people!
  • FF
    Fortis
    Oct 29, 2025
    2.0
    All I wanted was a order of fries... they were old and hard, almost rubbery.