Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Feedback on customer service is mixed, with some praising friendly staff while others report rude and unprofessional behavior.
Food Quality
Food quality is inconsistent, with reports of cold, undercooked, or incorrect orders, though some customers noted fresh and hot food.
Cleanliness
The cleanliness of the restaurant varies, with some customers noting clean facilities while others reported dirty conditions.
Drive-Thru Experience
Drive-thru service is often criticized for being slow and chaotic, with multiple reports of long wait times and order inaccuracies.
Management Issues
Several reviews mention poor management practices, including rude behavior from managers and inadequate staff training.
TL
Thomas L
3 days ago
1.0
poor quality when you get it sandwich’s smashed or basically freely sitting in bag. also fix your damn hours on app/online
EG
Elijah Garris
Oct 20, 2025
5.0
Good customer service and very quick, unlike the dairy queen across the street
LE
Linda Erendson
Oct 17, 2025
5.0
We had a great experience at this McDonald’s! Mark provided exceptional service — he was friendly, fast, and made sure our food was hot and fresh. The restaurant was very clean, and his positive, friendly attitude really stood out. It’s clear he takes pride in his work. We wish ALL McDonald's had employees like him.
Thank you, Mark, for going above and beyond! YOU are management material sir!!
LR
Laura Robinson
Oct 16, 2025
3.0
Food is always as expected at any McDonald's. This store really needs to monitor the Farragut after school crowd. Kids being so disrespectful and jumping in front of you after you order through drive through and laughing their heads off. Cars burning rubber and speeding while exiting the parking lot.
KS
Karla Smith
Oct 10, 2025
3.0
Average fast food. Nothing Shoreview, nothing bad.