Dunkin'

Reviews

• IB

  Its Bethany

  2 days ago
  1.0
  Today was hands down one of the worst customer service experiences I’ve ever had. The manager—an older woman with grey dreadlocks—was incredibly rude, aggressive, and completely unprofessional from the moment she involved herself. I had already been told by her boss on a previous visit that I was welcome back, yet she chose to escalate a simple situation into something ridiculous, going as far as having multiple police officers show up. Over what? A drink that her own employees were already in the process of remaking correctly. Instead of letting her staff handle the situation (which they were doing just fine), she came in with a nasty attitude and made everything worse. It felt targeted, unnecessary, and completely out of line. This wasn’t about rules or policy—this was about her behavior. The way she speaks to customers and carries herself in a management position is unacceptable. Situations like this don’t escalate without someone choosing to take it there, and she absolutely did. Management like this reflects poorly on the entire store. She either needs serious retraining in professionalism and customer service, or she needs to step out of a role that clearly isn’t a good
• RW

  Robert Weisenfels

  5 days ago
  1.0
  The lady with dreads immediately had an attitude BEFORE we even ordered, then got our order wrong, then MORE of an attitude when we politely asked for it to be fixed. Wasn’t even a complicated order and there’s no excuse for being that unpleasant for no reason.
• FF

  Family family

  Mar 28, 2026
  1.0
  I use to frequently visit this Dunkin & I never had an issue , but now that they have a new manager , she is very unprofessional & rude....my drink was not stirred at the bottom , asked for no egg on my sandwich & still got egg & I had to argue with the lady that said she was the manager about it... I would not recommend
• EL

  Eleanor Lampley

  Mar 22, 2026
  3.0
  My food and drink typically come out right and very good! HOWEVER. This location is horrible at keeping things in stock- I don’t know what it is about it, they are always out of something. And their outages are never reflected on the app, meaning if you’re mobile ordering (as I always do), you pay ahead of time for something that you are not going to get, just to get there and be downgraded. So I would call and be sure they have what you want in stock. Otherwise, great food and drinks.
• NS

  Nick Suravaram

  Mar 8, 2026
  5.0
  Went there yesterday, the guy at the counter was very helpful and understanding with my young son. Very honest on which ones are fresh and not fresh, and gave recommendations.