Arby's

4.0
1309 reviews

About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out RestaurantGrocery Delivery Service
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1719 Highway 19e-37, Elizabethton, TN
37643, United States

Hours

Reviews

4.0
1,309 reviews
5 stars
614
4 stars
317
3 stars
194
2 stars
71
1 star
113

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, overcooked, or poorly prepared items.

Service Speed

Numerous reviews highlighted slow service, particularly in the drive-thru, with long wait times for food.

Staff Friendliness

While some customers praised the friendliness of the staff, others noted inconsistencies in service and management.

Cleanliness

Several reviews mentioned cleanliness issues in the dining area and restrooms, impacting the overall experience.

Menu Availability

Customers frequently noted that the restaurant was out of various menu items, leading to disappointment.
  • JJ
    Jagrsgirl
    6 days ago
    1.0
    I took my Mom here for a late lunch today and was disgusted by the condition of the restaurant, bathroom, and employees. I placed the order, then went to sit down. There was a very large woman lying across the counter who had at least four kids with her. They were all using the bathroom at once and had to be coerced into getting out. I continued to wait for food and eventually an employee came to ask what we'd ordered (one slider and a fry). I waited some more. I went up to ask if they'd forgotten our order. They said no but had a huge order come in. I got a refund and left. I would like to note that this is the last straw for me at this location. It was filthy, they do not participate in any of the specials any longer, and the employees are like walking dead. I would also note that one of the employees was giving the big family a half price discount on all their food and they were getting food they ordered. My order for a drink, a slider, and a small fry was $8! I walked next door to Little Caesars and got an entire pizza INSTANTLY for less money.
  • MC
    MJ Cocke
    6 days ago
    1.0
    This place sucks. If I could give it zero stars I would. Food was slow and so are all the employees. Their heat lamp wasn't working so the fries/mozzarella sticks and other condiments were getting cold. And I saw someone in the kitchen putting food in the microwave then serving it. My husband and I will NEVER go back. Smh.
  • MM
    Mindy M
    Dec 27, 2025
    1.0
    None of us even finished our sandwiches they were just bad. 2 of us has the smokehouse brisket the meat looked off n they each had two tiny onion straws like an inch or so long on top. We waited inside for almost 30 minutes for our food or the chicken sandwich more so even tho we were the only ones there. The two smokehouse briskets were cold by time we had our order. The kid was nice but every employee there just looked completely miserable. I just moved out here and first n last time I'll go to this store sadly I usually love Arby's 🙂‍↕️
  • JB
    James Bruns
    Dec 10, 2025
    1.0
    Usually this Arby's is out of something you want to order. The last time I went there it was to try the Burgers that were on the Menu but they told me they were NOT serving Burgers at this time and maybe they might again in the near future but left them on the Menu. This time it was to try the Burgers because they said they were actually available to order. I didn't order Meals , I just ordered 3 Bacon Burgers and they were $9 each plus tax which is absurd. When I got home and tried one it was way dry, hard, bland, and small..singular patty and maybe two micro pieces of bacon maybe 2"s long each strip. For almost $30 for 3 crappy Burgers only ..no sides..no drinks.. I might as well went to Walmart and purchased everything to.make them myself on the smokerat home. Also, the drive through window had a sticker saying "no smoking within 20' However there was a bum smoking and begging in laying down leaning against the wall literally outside the drive through window. Too expensive for 3 value sized poor quality singular tiny patty bland burgers
  • PB
    Philly Billy
    Dec 8, 2025
    2.0
    The food always seems to have issues, sandwiches are prepared half ass, sometimes it’s not warm, and wrapped very poorly. I’m not sure if it’s staffing or management issues, but this Arby’s certainly has some issues with food preparation. I will say that the staff up front is usually very friendly and courteous.