Numerous customers reported slow service, rude staff, and incorrect orders, leading to a frustrating dining experience.
Cleanliness
The restaurant was frequently noted as dirty, with sticky tables and unsanitary conditions in the dining area and restrooms.
Food Quality
While some customers enjoyed the food, many complained about cold meals, incorrect orders, and unsatisfactory preparation.
Staff Friendliness
A few reviews highlighted friendly staff members, but overall, there were significant complaints about unprofessional behavior.
Long Wait Times
Customers consistently mentioned long wait times for both food and service, often exceeding 30 minutes.
VJ
Vernon Brown Jr.
Oct 26, 2025
4.0
Chicken strips,fries,drink,Carmel sundae. Very good
BB
Brittany
Oct 17, 2025
1.0
Went in on a Friday night before 1030. There were also other people trying to order. Woman in the back spent the entire time hollering that they should of locked the doors. That they were going to start closing at 1030 and they didn't care what the sign said. Cashier was too busy giggling to even take orders. Probably the rudest staff I have ever witnessed. If you dont like your job find another one
HB
Holly Beggs
Oct 15, 2025
5.0
The staff was exceptionally friendly, and service was impressively prompt—I hardly had to wait for my order. I chose the $7 meal deal and added a small Cookie Dough Blizzard for an additional charge. The meal itself was satisfying; however, the cookie dough in the Blizzard tasted slightly off, as if it wasn’t fresh, though the ice cream was still enjoyable. Overall, a positive experience, and I would gladly return if I'm in the area and in the mood for this fast food option.
LL
Lindsey Leona
Oct 14, 2025
1.0
I’d give it zero stars if I could. Literally the worst place to eat in Dyersburg. Every order takes almost 30 minutes, never have enough workers. The people here are extremely rude, you will be better off going to the second worst place in town and still have a better experience. Don’t waste your time stopping in.
KP
Koren Park
Oct 5, 2025
1.0
Me and my bestie went to Dyersburg to do some shopping at shops not near us, Hobby Lobby, Old Navy, etc., and decided to eat at DQ due to being close and it being noonish. Wrong choice! They was busy when we went in but we waited it out. She and her mom ordered then I ordered. Receipt says 12:50. I ordered a 4 piece honey bbq chicken combo. In the middle of me ordering my friend came up and asked for a different cup due to it being dirty. Desmond I do believe was the guys name, he had long pink fingernails, did not seem to happy. Any ways after getting my food he said my total was $11.07 so I gave him $21.07 so I could get an even $10 back. He did not seem to like that. He tried to hand me my $1 back so I said I gave you that $1 so I can get a $10 back. He seemed very annoyed at that fact. After I got my change we went to get drinks and a table. All the tables were dirty and sticky feeling but we didn’t complain just wiped them off with my alcohol wipes. My friends food came out,16, then someone else’s,19, I was 18. I was very confused but passed it off. I waited till someone else number got called then went to ask about my food. It was literally sitting on the counter where they put food to keep it warm. The cashier said “oh I was about to call you” I looked in the food and he gave me plain tenders. I told him about and then he proceeded to tell me that I ordered plain. I said I ordered a chicken tender combo meal but I wanted the chicken with honey bbq on it. He said I should’ve said I wanted them tossed. He then asked the cook remake them. When I got them back I also had to ask for utensils. When I finally was able to eat my food was cold but I ate it anyways. I don’t know if he was upset because I gave him an extra $1 or what his problem was.
What are the daily operating hours for Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, offers booster seats, high chairs, and welcomes children.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pickup.
Are there any special features or services provided at this Dairy Queen?
Yes, they offer mobile ordering and rewards, outdoor seating, free WiFi, restrooms, and wheelchair accessibility.
What are the holiday hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Where is Dairy Queen Grill & Chill located?
It is located at 396 US Highway 51 Byp W, Dyersburg, TN 38024-1931, USA.
Are there nearby stores where customers can shop after enjoying Dairy Queen's treats?
Yes, nearby shopping options include Ulta Beauty, Bath & Body Works, Old Navy, and Marshalls, perfect for a shopping trip after your visit.
How can customers use nearby transit or locations to find Dairy Queen Grill & Chill?
Dairy Queen is near the Dyersburg Commons shopping center and Dyersburg High School, making it easy for locals and visitors around these landmarks to locate the restaurant.
What are some nearby dining options customers might consider alongside Dairy Queen Grill & Chill?
Nearby restaurants include Lupo's Italian Steakhouse and The Blacksmith Restaurant, ideal for different dining experiences before or after your Dairy Queen visit.