Certified by Dairy Queen Grill & Chill • Mar 01, 2026
Reviews
3.7
555 reviews
5 stars
249
4 stars
111
3 stars
59
2 stars
35
1 star
101
What are people saying?
AI-generated from recent customer reviews
Service Issues
Customers frequently reported long wait times, rude staff, and incorrect orders, leading to a negative perception of service.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and a lack of maintenance.
Food Quality
While some customers enjoyed the food, many expressed disappointment with cold or poorly prepared items, and issues with order accuracy.
Friendly Staff
Despite the negative feedback, there were mentions of friendly and helpful staff members who provided good service.
Limited Availability
Customers were frustrated with the lobby being closed and the lack of certain menu items, impacting their overall experience.
SS
Shannon Stark
Feb 23, 2026
1.0
The last time I ate here the chicken was burnt and I didnt get my gravy. I didnt say anything thinking it was a fluke. Came back 2 weeks later and same thing. Plus they gave my husband the wrong food.
CW
Christina Williams
Feb 16, 2026
1.0
Waited in the drive through for just over 20 minutes to get this. We ordered a small chocolate dip cone sundae. No where near a proper portion and it had obviously been sitting the entire time because the ice cream was liquid under the chocolate. Straight to the trash.
IJ
Isa Jones
Feb 15, 2026
2.0
Went tonight dinning area was closed ,so I go to drive stayed in line for 17 minutes, only for them to tell me their not taking any more orders ,do better dairy queen
JR
Joevonnie Ruiz
Feb 5, 2026
1.0
Terrible everytime i go i wait 15 minutes for my oder to be messed up and the maneger stay with a attitude
CR
Christian Rupp
Jan 16, 2026
1.0
Why on earth is the lobby closed at 4 in the afternoon? Its ridiculous!
What are the daily operating hours for Dairy Queen Grill & Chill?
The restaurant is open from 10:30 AM to 10:00 PM Monday through Thursday and Sunday, and from 10:30 AM to 11:00 PM on Friday and Saturday.
Is Dairy Queen Grill & Chill family-friendly and accessible for children?
Yes, the location is family-friendly, offers booster seats, high chairs, and welcomes children.
Does Dairy Queen Grill & Chill have a drive-thru service?
Yes, the location features a drive-thru for convenient ordering and pickup.
Are there any special features or services provided at this Dairy Queen?
Yes, they offer mobile ordering and rewards, outdoor seating, free WiFi, restrooms, and wheelchair accessibility.
What are the holiday hours for Dairy Queen Grill & Chill?
Dairy Queen Grill & Chill is closed on Thanksgiving Day (November 27, 2025) and Christmas Day (December 25, 2025).
Where is Dairy Queen Grill & Chill located?
It is located at 396 US Highway 51 Byp W, Dyersburg, TN 38024-1931, USA.
Are there nearby stores where customers can shop after enjoying Dairy Queen's treats?
Yes, nearby shopping options include Ulta Beauty, Bath & Body Works, Old Navy, and Marshalls, perfect for a shopping trip after your visit.
How can customers use nearby transit or locations to find Dairy Queen Grill & Chill?
Dairy Queen is near the Dyersburg Commons shopping center and Dyersburg High School, making it easy for locals and visitors around these landmarks to locate the restaurant.
What are some nearby dining options customers might consider alongside Dairy Queen Grill & Chill?
Nearby restaurants include Lupo's Italian Steakhouse and The Blacksmith Restaurant, ideal for different dining experiences before or after your Dairy Queen visit.
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Certified March 01, 2026Yext Knowledge Graph
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