Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Many customers praised the friendly and efficient service, particularly highlighting individual staff members for their kindness.
Food Freshness
Several reviews noted that the food was often fresh and hot, especially during busy times, although there were complaints about incorrect orders and food quality.
Cleanliness
The cleanliness of the restaurant received mixed feedback, with some customers reporting dirty conditions while others found it well-maintained.
Order Accuracy
There were numerous complaints about incorrect orders and missing items, indicating a need for improvement in order accuracy.
Management Issues
Several reviews mentioned poor management and rude behavior from staff, particularly in handling customer complaints.
KB
Kendall Burroughs
Nov 11, 2025
1.0
okay, this is my home base McDonald’s. I’ve lived 3 mins from this location for over a year and have eaten here more than any adult ever wants to admit they eat at their closest McDonald’s. That being said- the interaction I just had with Joanne the shift leader is enough for me to quit entirely. I had a free mcchicken as an award for you know- spending copious amounts of money here- and I found a hair in it. Not just on it, not just a blow away I could have convinced myself came off my jacket from my own cat. No. A hair IN the meat, tug approved. Gross. So I go through the line again. I know they were probably gonna offer to replace it, but I mean, I was no longer hungry for that. It got spoiled. The girl at the window was so kind, and Joanne rushes up, cuts her off, snaps “what happened?” And then goes “refund or replacement.” And I’m like… oh ok… refund I guess. Honestly I was just gonna ask for a dang coffee but ok. Then she snaps that she needs my card after I mentioned I paid on the app. How she’s the shift leader, I have no idea. Probably attendance? When it comes to customer service my goodness…. No. Also I talk often with a guy here named Alex and he is wonderful beyond measure. He deserves a raise and everything wonderful. His coworkers could def be nicer to him.
CM
Chuck McElyea
Nov 7, 2025
5.0
Food was nice and fresh! It was busy and staffed to handle all the people.
PH
Philip H
Nov 3, 2025
5.0
Super friendly people. That’s not the same at many McDonalds these days. I got exactly what I ordered and quickly. The best part was that unlike so many McDonalds my food didn’t look like they threw the burger at the bun and then tossed the cheese and toppings. This place properly assembled my burger. Presentation matters now that you’re charging an outrageous price. Anyways kudos to the people working here. They do a great job.
KB
Kathy Banks
Oct 29, 2025
5.0
This is my favorite McDonald's. The staff are amazing. The food is always awesome and I generally have to wait in drive thru only a couple of minutes.
JB
jerry browning
Oct 15, 2025
5.0
This McDonald's is one the three located in Dickson, Tennessee. It is in the Love's Truck Stop off I-40 exit 163. The easiest to get to when traveling on the interstate going through that region of Tennessee. There are only other places of business located off this exit are two other gas stations, so traffic isn't an issue, and there no traffic lights to deal with. However, quite few people stop here to refuel at Love's, so this McDonald's does get plenty of business. This means the food is always being fresh made - nothing beats McDonald's fresh fries! We frequent this location, so this review is not just a one-off.