Dairy Queen Grill & Chill

3.8
681 reviews
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Business Details

202 Hensley Dr, Dickson, TN
37055-2020, United States
(615) 446-3333
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
202 Hensley Dr, Dickson, TN
37055-2020, United States

Hours

Reviews

3.8
681 reviews
5 stars
307
4 stars
153
3 stars
82
2 stars
49
1 star
90

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling ignored or disrespected.

Food Quality

Mixed feedback on food quality; while some enjoyed the ice cream and certain menu items, others reported cold, poorly prepared, or incorrect orders.

Cleanliness

Several customers noted unsanitary conditions in the dining area and concerns about food handling practices.

Service Speed

Many reviews mentioned slow service, with long wait times and inefficient order handling being common complaints.

Value for Money

Customers expressed dissatisfaction with pricing, feeling that the quality of food did not justify the cost.
  • CB
    Chandra Butler
    Oct 26, 2025
    1.0
    Staff was rude, ignored me while I was standing at front counter. Worker in lobby was rude and ignored me and walked out the door when I asked for help!
  • MH
    McKenzie Haile
    Oct 18, 2025
    1.0
    We apparently made our order too complicated, because not only did they completely butcher the entire thing (first by leaving out an entire meal, and then by adding the wrong items to the wrong meals lol), but then they provided us with some of the worst customer experience we’ve ever had. You could hear the cook LOUDLY complaining and throwing a fit the entire time. When we told them they added mustard that was requested to be removed and the extra cheese we paid for to the wrong items (it should’ve been added to the missing meal). They not only refused to fix the messed up burger, the cook demanded that we pay for additional cheese for the missing burger due to her already adding it to the wrong one. 🤣 Cook was severely pissed and unpleasant. We even had to let them know we could hear her every word. The entire lobby could hear her throwing a fit. Never returning here.
  • AP
    Anna Pearl
    Oct 4, 2025
    1.0
    Ya’ll have got to be kidding me with the size of these tenders. If y'all are going to overprice them, it would at least be nice to receive regular tenders and not literal nuggets. They are laughably tiny.
  • JE
    Jennifer Eggleston
    Sep 18, 2025
    2.0
    We stopped for ice cream after a surgery I had that day. Service was not friendly, place was dirty, and the ice cream was costly for what it was. Won't be returning
  • BN
    Bud Nash
    Sep 7, 2025
    1.0
    The little dark haired girl that waited on me... Had absolutely ZERO personality. Not a thank you for coming, have a good day.. nothing! I was floored, just stuck the Blizzard out the window and smerked at me. Poor thing.. Shame she goes through life like that. I'm going to pray for her!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours for Dairy Queen Grill & Chill in Dickson, TN?

Dairy Queen Grill & Chill is open Monday through Thursday and Sunday from 10:00 AM to 9:30 PM, and on Friday and Saturday from 10:00 AM to 10:30 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

They specialize in soft-serve ice cream, Blizzard® Treats, Grillburgers®, chicken strip baskets, shakes, malts, and DQ cakes.