McDonald's

3.6
1078 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
17447 State Highway 58 N, Decatur, TN
37322, United States

Hours

Reviews

3.6
1,078 reviews
5 stars
403
4 stars
240
3 stars
170
2 stars
101
1 star
164

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times in both drive-thru and dine-in, with some experiencing delays of over 30 minutes.

Food Quality

Mixed reviews on food quality; while some praised hot and fresh food, others noted cold or incorrect orders.

Staff Attitude

Customer service experiences varied, with some employees being friendly and helpful, while others were described as rude or unprofessional.

Cleanliness

Concerns were raised about cleanliness, particularly in restrooms and food preparation areas.

Management Issues

Several reviews highlighted a lack of effective management, particularly during busy hours, leading to disorganization and poor service.
  • MW
    Michael Wilbanks
    1 day ago
    1.0
    I got up to the drive in window and was told to pull up because they were waiting on fries. I sit there and after couple of minutes the car at the window gets a bag and 3 happy meals while I still wait. The next car gets their food and then someone brings mine out and while I check I find they didn't bring the drink for my grand daughter's happy meal so I have to go in and wait my turn to get a chocolate milk . If you are out of fries then everyone is waiting on fries no one needs to pull up over fries.
  • AL
    Adam Lenker
    4 days ago
    5.0
    Really cool of the owners to let managers vape in the kitchen. 740ish pm 11 20
  • AH
    Abbe Hammontree
    Nov 16, 2025
    5.0
    Literally every single person is very very kind. I cannot stress this enough.
  • JK
    Josh Kennedy
    Nov 1, 2025
    1.0
    Ice cream machine is broke. Pretty common occurrence across every mcdonalds in the country. Wendy's always has ice cream though
  • MM
    mckenzee m
    Oct 30, 2025
    2.0
    Definitely need more workers. Unbelievable wait service day and night. The amount you have to wait in the drive through or the lobby doesn’t equivalent to the food at all. 😥

Frequently Asked Questions About McDonald's

What are the McDonald's Decatur, TN drive-thru hours?

The drive-thru is open 24 hours a day, every day of the week, from Monday to Sunday.

When is McDonald's Decatur open for delivery?

Delivery service is available daily from 7:00 AM to 9:59 PM.