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McDonald's

3.4
(1984 reviews)

Business Details

130 Abel Dr, Dayton, TN
37321, United States
(423) 775-2023
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
130 Abel Dr, Dayton, TN
37321, United States

Hours

Reviews

3.4
1,984 reviews
5 stars
652
4 stars
393
3 stars
405
2 stars
174
1 star
360

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and unprofessional behavior from staff, particularly in the drive-thru.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the dining area and bathrooms, with overflowing trash and dirty tables.

Food Quality

Customers frequently mentioned subpar food quality, including cold or improperly cooked items, and missing components from their orders.

Customer Service

While some staff were praised for their friendliness, many reviews noted rude interactions and a lack of accountability from employees.
  • CC
    Cat
    Feb 25, 2026
    2.0
    Very slow service and this location is terribly dirty. There was staff cleaning more than half the time we were there and it looked the same as when we walked in. Ketchup on the floor and trash overflowing. The sweet tea was out and they were out of several sauces.
  • LH
    leilajo hartley
    Feb 24, 2026
    1.0
    Went through the drive-through to grab a quick bite to eat on the way home with a 40 minute drive ordered two cheeseburgers and a fish fillet. The lady in the window didn’t even register my fish fillet even though she asked me if I wanted the combo or not so I had to get that fixed and then I finally get my food after waiting at the little parking area for it. I went to grab my fish fillet two minutes after getting it and it’s actually solid as a Rock. I had to call a different location because I couldn’t get a hold of anybody at this location. And they could hear how hard it was through the phone by me, knocking on the sandwich itself
  • JS
    Jesse Short
    Feb 22, 2026
    1.0
    Food slopped together, missing sauces, had to as for chocolate milks that were ordered table side. Ordered 3 4 piece happy meals with sweet and sour. None was in boxes. Went to get ketchup and our other drinks, ice empty, ketchup empty. Asked for ketchup and S&S at counter, was given 6 packets of ketchup and 2 sweet and sour then looked at like I was stupid. Lobby was disgusting, trash so full it was falling out. Had to wipe our own table. But seen at least 6 people behind the counter. Labor wasn’t high, someone could have cleaned. Sincerely an employee of another McDonald’s 😘
  • RW
    Robbie Wade
    Feb 11, 2026
    2.0
    Photo shows the 1/3 piece of cheese on a fish sandwich that they call a slice of cheese. Tired of getting ripped off.
  • BB
    Blake Beard
    Feb 7, 2026
    1.0
    I have been a regular customer at your location (or through your delivery services) for some time, but unfortunately, I must now express my serious disappointment with the consistent decline in service and product quality. After multiple frustrating experiences, I feel the restaurant seriously needs an overhaul to restore trust and meet even basic McDonald's standards. Over the past several months, I have encountered the following recurring problems on far too many occasions: Incorrect Orders: On numerous visits (both in-person and via delivery/app orders), my order has been prepared incorrectly. This includes wrong items substituted without notice, missing key components of meals (e.g., no sauce, wrong burger type, or incorrect sides), or entirely wrong meals handed out/delivered. Missing Items from Delivery: Delivery orders have frequently arrived incomplete. Items paid for—such as drinks, sides, desserts, or even main entrees—are simply not included in the bag. This has happened repeatedly, forcing me to either go without or contact support after the fact, which is inconvenient and time-consuming. Subpar Food Quality: Even when the order is correct and complete, the food itself has fallen well below what I expect from McDonald's. Examples include cold/fried items that are soggy or overcooked, burgers that appear hastily assembled with uneven toppings, fries that are limp and under-salted, or overall meals that lack the freshness and taste consistency McDonald's is known for. These issues have occurred across at least 5 separate visits/deliveries in recent months, making it feel like a pattern rather than isolated mistakes. As a loyal customer who values convenience and reliability, it's disheartening to deal with these problems so frequently—it has significantly diminished my confidence in this location. I understand that mistakes can happen, especially during busy periods, but the frequency and lack of improvement suggest deeper issues with training, quality control, order verification processes, or staff oversight that need addressing. I do not require a refund nor a free meal. I just want a better experience. I am not angry.....just disappointed.

Frequently Asked Questions About McDonald's

What are the regular dine-in hours for McDonald's at 130 Abel Dr, Dayton, TN?

The regular dine-in hours are from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 4:00 AM to 1:00 AM on Friday and Saturday.

When is the drive-thru at this McDonald's open?

The drive-thru opens at 4:00 AM daily and closes at midnight from Monday to Thursday and Sunday, extending to 1:00 AM on Friday and Saturday.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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