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McDonald's

3.6
(2077 reviews)

Business Details

558 Peavine Rd, Crossville, TN
38555, United States
(931) 456-6850
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
558 Peavine Rd, Crossville, TN
38555, United States

Hours

Reviews

3.6
2,077 reviews
5 stars
777
4 stars
464
3 stars
383
2 stars
167
1 star
286

What are people saying?

AI-generated from recent customer reviews

Food Quality

Numerous customers reported issues with food quality, including cold, overcooked, and incorrect orders.

Service Issues

Many reviews highlighted slow service, incorrect orders, and rude staff interactions.

Cleanliness

Several customers noted unsanitary conditions and a lack of cleanliness in the restaurant.

Customer Experience

While some customers praised friendly service, many expressed frustration with the overall dining experience.
  • MG
    michael Gill
    Jan 29, 2026
    1.0
    my order #215 it was absolutely the worst big Mac I have ever ate not only was service slow but it was slim on veggies and the patty was super hard almost cardboard in texture and taste I cashed in points and that was a waste of 6000 points
  • JS
    Justin Sendejo
    Jan 15, 2026
    4.0
    Great customer service
  • WC
    William Cooper
    Dec 26, 2025
    5.0
    11:00 pm fresh fries and burger!
  • DR
    D R
    Dec 26, 2025
    2.0
    Had to repeat my order at least three times before they could get it correct. Had to wait on two cups of coffee for at least 15 minutes. We watched other people get theirs ahead of us. Had to go ask for it. Finally got it- we had already finished eating. Sad…..
  • EB
    Eberhart Beasley
    Dec 24, 2025
    1.0
    I’m a truck driver parking here for the night went to McDonald’s to get a meal on Christmas Eve and was told I couldn’t get a meal unless I drove through the drive-through. It’s Christmas Eve really people rude obnoxious people they turned the lights on. They turned the lights off on everybody in the dining room and told him to get out kick them out then told me I had to drive through the drive-through with my truck. You can’t do that with the same like 80 for long very rude people if I were you I’d go to Hardin’s. I walked over there got my meal and was treated with kindness. Far cry for what McDonald’s is screw McDonald’s.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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