McDonald's

3.6
2073 reviews
Get DirectionsCallWebsite

Business Details

558 Peavine Rd, Crossville, TN
38555, United States
(931) 456-6850
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
558 Peavine Rd, Crossville, TN
38555, United States

Hours

Reviews

3.6
2,073 reviews
5 stars
776
4 stars
460
3 stars
384
2 stars
168
1 star
285

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

Many reviews mentioned cold, stale, or poorly prepared food, with some customers experiencing food safety concerns.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and restrooms.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and quick service during certain visits.
  • WC
    William Cooper
    Dec 26, 2025
    5.0
    11:00 pm fresh fries and burger!
  • DR
    D R
    Dec 26, 2025
    2.0
    Had to repeat my order at least three times before they could get it correct. Had to wait on two cups of coffee for at least 15 minutes. We watched other people get theirs ahead of us. Had to go ask for it. Finally got it- we had already finished eating. Sad…..
  • EB
    Eberhart Beasley
    Dec 24, 2025
    1.0
    I’m a truck driver parking here for the night went to McDonald’s to get a meal on Christmas Eve and was told I couldn’t get a meal unless I drove through the drive-through. It’s Christmas Eve really people rude obnoxious people they turned the lights on. They turned the lights off on everybody in the dining room and told him to get out kick them out then told me I had to drive through the drive-through with my truck. You can’t do that with the same like 80 for long very rude people if I were you I’d go to Hardin’s. I walked over there got my meal and was treated with kindness. Far cry for what McDonald’s is screw McDonald’s.
  • TS
    Tina Seals
    Dec 5, 2025
    1.0
    I only gave it one star , that’s cause the drink was right , food tasted nasty like 3 days old ! At 1pm in afternoon!!! drive through girls watching videos at the window will not be back
  • DF
    dante fazzina
    Nov 25, 2025
    1.0
    Very dirty very disgusting. This place needs to be shut down the workers do not wear proper health protection. I’ve seen an employee use the bathroom and go right out without washing his hands. Food orders in the drive-through are rarely correct and if you try to have them do something custom they will, but in a bad way with stale buns or burnt patties out of pettiness. It’s a shame working a long day and trying to grab a quick snack and you can’t even have your order right it has happened long enough over the last five years. I am saying something.. I hope the health department looks into this place today I witnessed the cashier lady picking her nose and then grabbed my drink to try to give it to me when I asked for a refund I was turned away.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's drive-through at 558 Peavine Rd, Crossville?

The drive-through is open Monday to Wednesday and Sunday from 4:30 AM to 11:00 PM, Thursday and Saturday from 4:30 AM to midnight, and Friday from 4:30 AM to 1:00 AM.

Does this McDonald's location offer curbside pickup?

Yes, this McDonald's provides curbside pickup for your convenience.