Dairy Queen Grill & Chill

3.8
855 reviews
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Business Details

760 N Main St, Crossville, TN
38555-5611, United States
(931) 202-1000
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
760 N Main St, Crossville, TN
38555-5611, United States

Hours

Reviews

3.8
855 reviews
5 stars
353
4 stars
222
3 stars
111
2 stars
61
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including items being overcooked, cold, or not as expected.

Service Issues

Several reviews highlighted poor service experiences, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Multiple customers noted that the restaurant was not clean, with dirty tables and floors.

Ice Cream Satisfaction

Despite food issues, many customers enjoyed the ice cream and desserts, praising specific items like blizzards and dipped cones.

Pricing Concerns

Customers expressed dissatisfaction with pricing, feeling that food was overpriced for the quality received.
  • KS
    Kerri Spencer
    Oct 19, 2025
    1.0
    Went for chocolate ice cream and they do not serve chocolate ice cream.
  • TG
    True Grit
    Oct 14, 2025
    1.0
    Food is overpriced. They couldn’t understand me, and I couldn’t understand them in store needs remodeled was very dirty as well.
  • AH
    Anthony Hurd
    Sep 24, 2025
    2.0
    When I ordered the largest blizzard they have, And they give me this cup with no size written on the container. How do I know I'm getting what I asked for? And we noticed that the containers are getting smaller and the prices are going up. But how do I know I'm getting the size I asked for when there's no size written on the cup?
  • JH
    Jeff Hill
    Sep 9, 2025
    2.0
    They had no chocolate ice cream
  • MB
    Micah Brown
    Aug 18, 2025
    1.0
    I have been eating at Dairy Queen in this town all my life ,it has really gone downhill. Today I got the worst milkshake that I have ever had from a drive-thru! It was melted and runny like a glass of milk with flavoring and whipped cream on top. Can't say I would recommend anyone else to go there the banana split the other day wasn't very good either..The chicken strip are small hard and dry.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Crossville offer?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

From Monday to Thursday, Dairy Queen Grill & Chill is open from 4:30 AM to 10:00 PM, and on Fridays, it stays open until 11:00 PM.