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Dairy Queen Grill & Chill

3.8
(857 reviews)

Business Details

760 N Main St, Crossville, TN
38555-5611, United States
(931) 202-1000
https://www.dairyqueen.com/

About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • BreakfastAvailable
  • Welcomes familiesAvailable
  • Kid friendlyAvailable

Location

Dairy Queen Grill & Chill
760 N Main St, Crossville, TN
38555-5611, United States

Hours

Reviews

3.8
857 reviews
5 stars
355
4 stars
222
3 stars
111
2 stars
61
1 star
108

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some items being overcooked or not fresh, while others praised specific menu items like chicken strips and ice cream.

Service Issues

Many reviews highlighted poor service experiences, including long wait times, incorrect orders, and unhelpful staff.

Cleanliness

Several customers noted that the restaurant was not clean, with dirty tables and floors being a recurring complaint.

Positive Experiences

Despite the negative feedback, some customers had positive experiences, praising friendly staff and good service during busy times.
  • JS
    James Stinnett
    Feb 18, 2026
    5.0
    Good food and dessert.
  • JH
    Jeff K Hughes
    Dec 29, 2025
    5.0
    Been eating in this restaurant for many years.The former owner was a friend of mine.It changed hands last year and it is just as good.If not better. Consistent food, good quality and excellent service
  • KS
    Kerri Spencer
    Oct 19, 2025
    1.0
    Went for chocolate ice cream and they do not serve chocolate ice cream.
  • TG
    True Grit
    Oct 14, 2025
    1.0
    Food is overpriced. They couldn’t understand me, and I couldn’t understand them in store needs remodeled was very dirty as well.
  • AH
    Anthony Hurd
    Sep 24, 2025
    2.0
    When I ordered the largest blizzard they have, And they give me this cup with no size written on the container. How do I know I'm getting what I asked for? And we noticed that the containers are getting smaller and the prices are going up. But how do I know I'm getting the size I asked for when there's no size written on the cup?

Frequently Asked Questions About Dairy Queen Grill & Chill

What type of food and treats does Dairy Queen Grill & Chill in Crossville offer?

Dairy Queen Grill & Chill specializes in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, chicken strip baskets, and DQ ice cream cakes.

What are the operating hours of Dairy Queen Grill & Chill on weekdays?

From Monday to Thursday, Dairy Queen Grill & Chill is open from 4:30 AM to 10:00 PM, and on Fridays, it stays open until 11:00 PM.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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  • Legal business name
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  • Phone number
  • Official website
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