Dairy Queen Grill & Chill

3.6
449 reviews
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Business Details

1897 Genesis Rd, Crossville, TN
38555-5634, United States
(931) 484-7633
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1897 Genesis Rd, Crossville, TN
38555-5634, United States

Hours

Reviews

3.6
449 reviews
5 stars
200
4 stars
75
3 stars
45
2 stars
34
1 star
95

What are people saying?

AI-generated from recent customer reviews

Service Quality

Mixed reviews on service; some staff are friendly and helpful, while others are reported as rude or inattentive.

Food Quality

Food is generally praised for being hot and fresh, but there are complaints about incorrect orders and inconsistency in preparation.

Cleanliness

Cleanliness is a recurring issue, with reports of dirty tables and unsanitary conditions in some areas.

Atmosphere

The atmosphere is described as uninviting at times, with some customers noting a lack of professionalism from certain staff members.

Management Issues

Concerns about management effectiveness, with some customers suggesting a need for better oversight and training for staff.
  • GC
    Gregory Caskey
    Nov 13, 2025
    1.0
    This is the worst Dairy Queen I have ever been to. I spent $16 bucks on hot garbage this establishment passed as food. I observed the male worker microwave my burger and did not think much of it. I also noticed that he was using only one glove,handling my burger with both hands. At this point I should have requested a refund and avoided this issue. I still took a bite of it because I was hungry, it was horrible. Tasted like it was sitting out on the counter since yesterday. Ended up feeding the patties to my dog, which she immediately threw up.I will never stop at another DQ out over the road again after this experience.
  • KL
    kathy lynn
    Sep 27, 2025
    3.0
    i’ve been coming here for 3 years and there’s a new older indian lady she is never nice she never smiles and she had something in her ear while taking my order very rude!!!
  • MP
    Melissa Pearson
    Sep 17, 2025
    4.0
    Food was hot and fresh but blizzards weren’t mixed all the way. It’s very disappointing to get halfway through and only have soft serve ice cream at the bottom.
  • AH
    Abbi Hacker
    Aug 29, 2025
    1.0
    They touched everything with their hands after wiping they're noses. Nothing clean
  • MM
    Martha Maybanks
    Aug 17, 2025
    1.0
    I love the food here, but the atmosphere is not the best! Came here the other day with my husband, ordered the 7 dollar meal deal, the girl at the register, looked quite young!, was so friendly and welcoming. Only problem, there was a guy which I assume is the manager or something, was complaining about things not being done, but not doing anything to help them! Sometimes there is only one person working up front, they’ll be working so hard, only to get yelled at by the same guy! The guy also tried acting friendly to customers, acting as if he hadn’t just screamed at the poor girls! Food is good, atmosphere not so much. The workers also look so young! Maybe high schoolers, and the grown man screams at them! Love DQ, but this location isn’t great. Please, find workers that are nicer and more patient to these girls!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Crossville?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.

What kind of food and treats does Dairy Queen Grill & Chill specialize in?

They specialize in soft-serve ice cream, Blizzard® treats, Grillburgers®, chicken strip baskets, shakes, malts, and ice cream cakes.