Business Details
About
Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.
Details
- Drive-throughAvailable
- [Free/Paid] wi-fiNot available
- RestroomAvailable
- Welcomes familiesAvailable
Location
Hours
Reviews
3.6
450 reviews
5 stars
200
4 stars
75
3 stars
46
2 stars
34
1 star
95
What are people saying?
AI-generated from recent customer reviews
Food Quality
Customers reported inconsistent food quality, with some enjoying fresh and hot meals while others received poorly prepared items.
Service Issues
Several reviews highlighted poor service, including rude staff interactions and incorrect orders.
Cleanliness Concerns
Multiple customers noted cleanliness issues in the dining area and food preparation areas.
Staff Friendliness
Despite some negative experiences, many customers praised the friendliness and helpfulness of certain staff members.
Management Problems
There were complaints about management, particularly regarding staff treatment and operational efficiency.
- ATAmy Thurman1 day ago3.0Blizzards do not have many toppings
- GCGregory CaskeyNov 13, 20251.0This is the worst Dairy Queen I have ever been to. I spent $16 bucks on hot garbage this establishment passed as food. I observed the male worker microwave my burger and did not think much of it. I also noticed that he was using only one glove,handling my burger with both hands. At this point I should have requested a refund and avoided this issue. I still took a bite of it because I was hungry, it was horrible. Tasted like it was sitting out on the counter since yesterday. Ended up feeding the patties to my dog, which she immediately threw up.I will never stop at another DQ out over the road again after this experience.
- KLkathy lynnSep 27, 20253.0i’ve been coming here for 3 years and there’s a new older indian lady she is never nice she never smiles and she had something in her ear while taking my order very rude!!!
- MPMelissa PearsonSep 17, 20254.0Food was hot and fresh but blizzards weren’t mixed all the way. It’s very disappointing to get halfway through and only have soft serve ice cream at the bottom.
- AHAbbi HackerAug 29, 20251.0They touched everything with their hands after wiping they're noses. Nothing clean
Frequently Asked Questions About Dairy Queen Grill & Chill
What are the opening hours of Dairy Queen Grill & Chill in Crossville?
Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.
What kind of food and treats does Dairy Queen Grill & Chill specialize in?
They specialize in soft-serve ice cream, Blizzard® treats, Grillburgers®, chicken strip baskets, shakes, malts, and ice cream cakes.
Does Dairy Queen Grill & Chill in Crossville offer drive-thru service?
Yes, they have a drive-thru service for convenient ordering and pickup.
Is Dairy Queen Grill & Chill family-friendly and suitable for kids?
Yes, the location is family-friendly, welcomes children, and offers booster seats and high chairs.
Does Dairy Queen Grill & Chill provide free WiFi and seating options?
Yes, they offer free WiFi, indoor seating, and outdoor seating for customers.
Can I order food online for pickup at this Dairy Queen location?
Yes, you can place pickup orders online through their official Dairy Queen website.
Where is Dairy Queen Grill & Chill located in Crossville?
It is located at 1897 Genesis Rd, Crossville, TN 38555-5634, United States.
Are there any gas stations nearby Dairy Queen Grill & Chill for refueling when visiting?
Yes, several gas stations including Shell, Eco Travel Plaza, and Speedway are located nearby, convenient for refueling during your visit.
What nearby places can I visit for coffee or a snack before or after enjoying Dairy Queen?
Starbucks, a coffee shop and cafe, is nearby and a great stop for coffee or snacks around your Dairy Queen visit.
Are there any medical centers or clinics nearby Dairy Queen Grill & Chill?
Yes, Crossville Medical Clinic and Infinity Healthcare Center are nearby, providing healthcare services close to the restaurant.