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Dairy Queen Grill & Chill

3.5
(452 reviews)
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Business Details

1897 Genesis Rd, Crossville, TN
38555-5634, United States
(931) 484-7633
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
1897 Genesis Rd, Crossville, TN
38555-5634, United States

Hours

Reviews

3.5
452 reviews
5 stars
199
4 stars
75
3 stars
46
2 stars
35
1 star
97

What are people saying?

AI-generated from recent customer reviews

Service Issues

Several customers reported poor service, including rude staff and incorrect orders.

Food Quality

Mixed reviews on food quality; some praised it as fresh and delicious, while others described it as subpar or poorly prepared.

Cleanliness

Multiple reviews highlighted cleanliness issues, particularly with dirty tables and unsanitary conditions in the kitchen.

Staff Friendliness

While some customers appreciated friendly and helpful staff, others noted instances of rudeness and unprofessional behavior.

Atmosphere

The atmosphere received mixed feedback, with some enjoying the environment while others found it chaotic or unwelcoming.
  • DS
    darrin sanders
    Feb 27, 2026
    2.0
    My food was cold and then I have a flavor to it. But the fries and the chicken was fresh and hot. My hot dog was cold
  • AL
    Amber Leath
    Feb 22, 2026
    2.0
    Went through drive thru ordered chicken strip kids meal with chocolate milk and asked for the treat to be upgraded to a mini blizzard, I was told that I had to replace the drink to get a blizzard. Okay, did that and ordered 2 double cheeseburgers. Pulled to the window and I asked why I couldn't use the kids treat coupon now and was told I have to use it on next visit not this one. Also, double cheeseburgers ended up being single and I wasn't given mt receipt.
  • RT
    Randall Timberlake
    Feb 18, 2026
    1.0
    So, the young man refused to serve me! Even his counterpart pointed at me, he completely refused. The racism, this kid. Karma will come. What you do unto others will come to you.
  • BB
    Brianna Brady
    Feb 1, 2026
    1.0
    We went to this dairy queen and ordered food, once we got home we noticed that the food was messed up and decided to go back and get it fixed and when we told them they messed up our order they claimed we were racist and and said we couldn’t not return. do not recommend eating here!!!!
  • AT
    Amy Thurman
    Jan 11, 2026
    3.0
    Blizzards do not have many toppings
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the opening hours of Dairy Queen Grill & Chill in Crossville?

Dairy Queen Grill & Chill is open daily from 10:00 AM to 9:00 PM.

What kind of food and treats does Dairy Queen Grill & Chill specialize in?

They specialize in soft-serve ice cream, Blizzard® treats, Grillburgers®, chicken strip baskets, shakes, malts, and ice cream cakes.

Brand Certified Facts from Dairy Queen Grill & Chill

This information is certified by Dairy Queen Grill & Chill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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